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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
OneAssist Consumer Solutions Pvt Ltd - One assist fraud claims and false repair Open
I purchased One assist insurance worth **** and renewed next year with total amount of *****. few days back when my phone got accidentally damaged ,i filed a claim , but they tried to underestimate my repair cost .whereas my device had multiple...
Feb 23, 2023 by pooja kumari
Purchased an Apple watch and bought the * year - One Assist accidental damage insurance plan. The executives tell you (before buying the plan) that incase of any accidental damage to the device within the stipulated coverage period, the user wi...
Feb 22, 2023 by Udit Nangia
OneAssist Consumer Solutions Pvt Ltd - One Assist AMC Plan Fraud Open
Hi , I purchased one assist AMC plan for my MI **"TV in the month of July **** and My TV display stopped working on **th Sep ****. I raised for servcie request and tecnician who visited us said panel needs to be replaced and it will be done ...
Sep 23, 2022 by Arjun G
OneAssist Consumer Solutions Pvt Ltd - Claim form not received even after 48 hours of claim raised Open
I had raised the claim on **/**/**** as I lost my wallet and my bank debit and credit card. OneAssist told me that I will receive claim form in ** hours. I call them ** times but they same. And now ** hours completed but no claim form. The comp...
Feb 24, 2022 by Pankaj dubey
OneAssist Consumer Solutions Pvt Ltd - Without consent charged me for their services Open
Today morning an sales executive called and started explaining about their plan and product, i have denied and told about my dis interest and close the call, after sometime have received sms that " Dear Customer, thank you for choosing OneAssis...
Jun 16, 2021 by Saurabh Rajniwal
OneAssist Consumer Solutions Pvt Ltd - My claim request rejected from ONEASSIST company Open
I bought mobile inssurance from ONEASSIST COMPANY, when I claimed for repair requests under inssurance this company rejected my claim request after ** days unnecessary, for fake reason , my mobile inssurance validity is end on ** ...
Nov 26, 2020 by Satish bhiso gaonkar
OneAssist Consumer Solutions Pvt Ltd - Dont respond the One assistant Open
my mobile is broken on **.**.**** regarding we raise the complient to one aissist because we avail a insurence .but the company my documents verification he taken * days and he handover to ecom express on **.**.**** and the courier but till t...
Jul 31, 2020 by leela vinod kumar nalla
OneAssist Consumer Solutions Pvt Ltd - Oneassist fraud Closed
My credit card got OneAssist insured. In **** they deducted money from my credit card and when i called customer care they said it will be cancelled from next year ****. Again in ****, they deducted Rs **** on my credit card. They replied it c...
May 02, 2020 by kajol
OneAssist Consumer Solutions Pvt Ltd - Refund not given by company and fake closer done by them Open
Respected Consumer Forum, I had taken the plan for my * Home Appliances, in the year ****, I raised the complaint about my Ref in the month of Oct **** against complaint number ******* engg visited at my place and found duct of ref is defec...
Nov 09, 2019 by Gaurav Batra
I was existing customer of OneAssist from last year.my membership renewal was due on ** July **. On * July I have called OneAssist online assistance no to get my membership cancelled. The representative tried to convince me for renewal...then I...
Jul 03, 2019 by Satyendra
OneAssist Consumer Solutions Pvt Ltd - Usage of duplicate and fake products Open
I had claimed my phone's screen in insurance and they had got the approval for approximately Rs. **,***. When the phone came back, which they took *.* months for, the screen was not working properly. I had complained within the ** hours timelin...
Apr 05, 2019 by Sidhant Sidana
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OneAssist Consumer Solutions Private Limited
3rd Floor, Fleet House, Next to Marol Naka Metro Station,
Marol Naka, Andheri Kurla Road,
Mumbai - 400059
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