File a Complaint against Ola
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Ola?
If you are not satisfied with Ola, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Ola and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Ola
But before filing a complaint, you should
a. Contact the customer support of Ola first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Ola - Ola Cabs Showing Payment pending inspite of paying in cash Closed
On **th Oct ****, I took a cab from horamavu agara to byappanahalli, Due to Network connectivity issue, I paid the driver in cash. But in the OLA application, it is still showing that payment pending....
Nov 08, 2021 by Prashanth S
Ola - Payment pending but paid separately to driver Closed
I paid to the driver separately as he asked me to pay online to him on his phone number. Payment still showing pending on Ola account....
Nov 07, 2021 by Aanchal Saxena
Ola - Status showing payment pending Open
I paid the ola driver for the ride in cash, but still the status of payment is showing pending. Ride was on ** October ****. I am facing this issue. Nothing was solved by ola. ...
Nov 07, 2021 by AKANKSHA SINGH
Ola - Ola driver took cash but app still shows amount pending for a ride Open
On *st Nov, ** I took a ride at **:** PM on Ola mini CRN ********** from Pitam Pura to Vikas Kunj. Driver asked to pay cash and not to pay online. So, I did. But app still shows *** amount pending till date....
Nov 06, 2021 by Preeti Kumar
Ola - Charged higher Closed
Booked Ola cab from Indira Gandhi international airport Delhi to Manglam hospital. The fair shows Rs.*** but when the ride completed Ola app showed the Amount Rs.*** and I made payment for the same . Now I want to get refund from Ola the remain...
Oct 28, 2021 by Santosh Kumar sah
Ola - Double charging by OLA and complete negligence by support team Open
Ola taxi driver instated that I pay him directly and did not let me go unless I transferred cash to him directly. I was forced to pay him and when I raise a complaint with ola they are also forcing me to pay the bill online saying they cannot v...
Oct 27, 2021 by Vikrant
Ola - I have paid cash but showing pending on ola app Closed
I have paid cash but showing pending ...
Oct 26, 2021 by Poojaaradhya
Ola - Payment is done for ola service but it showing pending Closed
I am paying cash to driver for ride on Oct *at *:**pm for ola ride. Driver has no issue regarding payment but Ola app show pending money for ride and wanted to pay again ...
Oct 26, 2021 by Pavan Mahajan
Ola - Wrong location showing in OLA app Open
I have booked a taxi from Kolkata airport gate no *. My destination was RDB cinemas. Accordingly I have selected that as my designation showed in OLA application, after reached that particular location me and my OLA driver found there is no RDB...
Oct 19, 2021 by SUVAJIT PAL
Ola - Ola Payment Status Incorrect Open
I've made payment by cash, but still showing as Payment pending. get this updated correctly....
Oct 18, 2021 by Regina
Ola - Take extra amount Closed
I booked ola from Deep chand bandhu government hospital to Dr R.M.L hospital Delhi. Total distance is * k.m. how it charges ***....
Oct 18, 2021 by Jung bahadur yadav
Ola - Ola can payment pending status Closed
I booked an Ola ride and paid with cash. But the Ola app shows payment pending. Informed the driver later by call, he said will be sorted, but, after **hrs, status is still "payment pending". I didn't have monetary loss due to this, but due to ...
Oct 17, 2021 by Eldhose Joseph
Ola - Paid Cash to Ola driver Showing Pending Closed
I paid cash to Ola driver. Bill is still showing pending. Please help...
Oct 13, 2021 by Nawaz uddin
Ola - Invoice not provided Open
Invoice not provided for over ** days. Same automated response to multiple emails stating the problem. App is throwing an error and not letting download the invoice. Customer care not providing ANY resolution. Wasting time by responding once ...
Oct 11, 2021 by Gopi Tanna
Ola - Ola app shows pending payment even after paying in cash to the driver Open
I took a ride from Mumbai airport to my home on ** September. I forgot to add funds in my ola money wallet. There were only ** rupees in my wallet and when the ride ended the driver's phone displayed that I had to pay *** rupees in cash to the ...
Oct 11, 2021 by Gaurav Bhatti
Ola - Paid Ola fare but still showing payment pending Closed
I ride through Ola app from VM Street to Pallikaranai, Chennai. I paid by cash to the driver. But in the app it showing pending amount and I cannot book ride and how do I clear that pending amount of RS. 198......
Oct 10, 2021 by Pawan
Ola - Wrongly Charged Closed
CRN ********** - Cab broke down in middle of the trip, still charged ***/- for *kms CRN ********** - Driver denied after asking for drop destination still charged **/- CRN ********** - App showed no cabs available and booked automatically...
Oct 05, 2021 by Gaurav Agarwal
Ola - Charged without taking ride Open
Charged without taking ride on **th September ****, Driver asked OTP on call since I told him I am on the way in a building elevator and i will be in the cab within a minute he said, i will be charged extra if he is waiting for too long. I trus...
Oct 01, 2021 by Mamata
Ola - I paid ride money through cash ola is still asking me to pay Closed
I have booked cab from my place to some other place the fair was *** I paid *** to the driver by cash the app is asking me to pay money once again ...
Sep 30, 2021 by Amogh shetty
Ola - Showing pendng Closed
I have paid the *** for the particular ride but after reaching the destination the payment was showing pending, what the hol is going when I paid in cash, I need my refund of *** ASAP ...
Sep 28, 2021 by Debasmita Das
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Questions about Ola
Ask questions about Ola and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Ola?
080-67350900
What is Ola office address?
82/2 Plot No-3, New Cawnpore Flour mill Compound, near Chacha Nehru Hospital, Bansmandi, Cooperganj, Kanpur, Uttar Pradesh 208001
ANI Technologies Private Limited,
Ola Campus, Prestige RMZ Star Tech,
C Wing, Koramangala Industrial Layout,
Koramangala, Hosur Road,
Bengaluru, Karnataka - 560095
What is Ola customer care email?
support@olacabs.com
Where to find Ola discount coupons?
Who is the Owner / CEO of Ola?
Bhavish Aggarwal
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