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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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a. Contact the customer support of Nafees Bus Service first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
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Resolution
Nafees Bus Service - False booking inquiry Open
I'm a bus owner and i started to provide bus services between Satna to Jabalpur few days ago, later on i stopped providing that service but railyatri continued to book such travels and now customers are getting back to us for details and refund...
Jul 30, 2020 by Ayaan khan
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