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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Myntra.com - Addtional taxes applied by myntra Open
I was placing an order for a perfume. The mrp was of rs **** on which **% discount was offered by the myntra. Com. The product was costing me of rs ****. But at the time of payment additional tax of *** was charged by the company which is unjus...
Aug 15, 2018 by Shyam singal
Myntra.com - Payment against wrong product not refunded Open
Having immense faith on Myntra, I ordered for two pieces of Swarovski Women City Miny Watch (₹**,***.** each) on **th July, ****. I was extremely shocked to find only one watch instead of two when I received the order on **th July, ****. In p...
Aug 07, 2018 by Hridisthita Pathak
Myntra.com - Wrong product deliverd Open
I had ordered a watch from myntra.com against order id *******-*******-******* for which i have already paid Rs ****/-. The order was placed on **nd july and i received the product on **th. But when i opened the packet there was a men's jeans...
Aug 06, 2018 by Divya kujur
Myntra.com - Refund blocked Open
I ordered a product on myntra.com on ** june ****.Delivered to me on **th june ****.I created a return of it because I received a different color from what i have ordered.I did'nt use the product.I did'nt even tried it as i do not want that col...
Jul 27, 2018 by Shivam Gupta
Myntra.com - Refund not credited for two orders Closed
I had placed two orders on myntra online. First order was for two t-shirts of different sizes and worth ****.** rupees each. Second one was for two tops of different sizes and ***.** rupees each. I had returned both the orders within *-* days o...
Jul 26, 2018 by Rajni Gupta
Myntra.com - Did not get exchanged product Open
I ordered several items from myntra on *nd july out of which i raised a request for exchange of one lee jeans having order id *******-*******-*******. Pickup was scheduled on *th july but at that time i was out of the city so i rescheduled the ...
Jul 20, 2018 by Piyush malhotra
Myntra.com - Wrong product delivered Closed
I ordered Reebok pink sublite running shoes on *th july,** and received delivery next day but a wrong product. I received some other model of Reebok brand in black and red color. The same day i.e. *th July I placed return request, which was de...
Jul 18, 2018 by Somyadarshna
Myntra.com - Package not delivered Open
I was not available at my place. The courier boy gave a feedback that i rejected the product. I asked him for redelivery he denied saying are very much loaded with delivery. Now when I contacted the Customer Care of myntra they said sorry pleas...
Jul 17, 2018 by Tarique Aziz
Myntra.com - Return Request is ignored Open
I purchased one black jeans from myntra. my return request placed on **/*/*** today date is **/*/****. no response from the support team. toll free number is not valid....
Jul 11, 2018 by Prasannakumar kallppa Mundinkeri
Myntra.com - Money not refunded and worst customer care services Open
I ordered a suit set and it was delivered incomplete. When i asked for a return, they said it was sent to me in full and they cannot pick the item. I called almost * times. But no use. They are fraudsters....
Jul 07, 2018 by Bonti Gogoi
Myntra.com - Order cancelled without asking in prepaid order Open
On **rd june **** i have ordered * products of worth rs ****.** with phone pe as there was offer going on that if i pay via phone pe i will get a cashback of **% on orders above ****.so i ordered using phone pe and i got **% of my order value. ...
Jul 06, 2018 by sourav ghosh
Myntra.com - Fake/Duplicate product delivered Open
I had placed an order for a USPA watch on Myntra Application on **-**-****. I received the package on **-**-****. The package contained a fake/duplicate rolex watch with an original USPA box. I had ordered the watch to gift it to my dad on his ...
Jul 04, 2018 by Nittish Chaturvedi
Myntra.com - Package not delivered Open
During the end of reason sale on Mnytra (from **nd June-**th June), I ordered many items at my Patna location. Some of the items were delivered but few cosmetic products were not, and I received a message that those products has been delivered ...
Jun 29, 2018 by Ishani Lal
Myntra.com - Received Defective Tshirt Open
I purchased two Tshirts (Roadster) from Myntra.com . One Tshirt is perfect but other one is defective. Defective in sense the sleeve (from armpit) is not equal (image attached). But they only want price tag. I already send unique code in the T...
May 24, 2018 by Arun Kumar
Myntra.com - Un delivery of the product Open
VerifiedMyntra.com — w.r.t order no: *******-*******-*******; un-delivery of product An order was placed on Myntra with three products. Two products are yet to be delivered. However, messages claiming "delivery done" have been sent to my n...
Apr 18, 2018 by Deep Shikha
Myntra.com - Did not get Refund from Myntra Open
when i contacted myntra for Refund they are giving me some reference no and said contact to your branch .but when i contacted Bank Manager he said that by reference no they can't trace any information....
Apr 03, 2018 by Mahipal meena
Myntra.com - Refund of Rs 17032/- not paid for 09 Months Closed
This is regarding my return request being cancelled for below return ids : ******** ******** ******** ******** ******** ******** ******** I had raised these return requests long time back and these went on hold. Upon asking , myntra ...
Mar 31, 2018 by SHASHI KANT MITTAL
Myntra.com - They are not delivering to home Open
I have ordered from Myntra ( Puma bag and Skullcandy earphones). They have taken the order but they are not delivery to my home. the delivery boy calling on my phone and telling me to come to the place where he is available .he simply says we c...
Mar 14, 2018 by chodipilli ramesh
Myntra.com - One item was missing Closed
I placed an order online from myntra on **/**/**** which is Global desi navy blue printed kurta with palazzo set worth Rs ****.**, size S, Qty *. My order no. is *******-*******-*******. I got the delivery on **/**/****, but the product was i...
Feb 27, 2018 by Indu Dewangan
Myntra.com - Wrong product delivered Open
I order arrow brand gray color suit but they delivered black color ,wrong size , product quality is also cheap . I requested to return but their delivery boy said i can't accept the product and said to me contact to customer care . I talk to cu...
Feb 13, 2018 by GAURAV ANAND
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