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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Myntra.com?
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a. Contact the customer support of Myntra.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Myntra.com - Amount deducted twice and not refunded after a chase of 15 days. Open
Hello All, I would recommend always select Cash as payment at this portal! Never use online methods the transaction will be failed intentionally and you will be left hanging around with no resolution! In my case A watch of DressBerry was ordere...
Jul 11, 2019 by Ankush Dixit
Myntra.com - Product not delivered even after making fool since 6 days from given delivery date Open
I placed my prepaid order of Jeans on **th Jun'**. There was written about delivery date as maximum by *th July'**. After waiting a whole day on *th July'** I called on customer service & registered complaint. After registration, they assure to...
Jul 10, 2019 by BRIJESH KUMAR SAHU
Myntra.com - Return put on hold for the most stupidest reason Open
I request the return of a product I bought off Myntra during end of reasons sale. I placed the return request on **th June. Its because when I opened the bag the product was different than what I've ordered. So I requested a return request. ...
Jul 05, 2019 by Rahul Raghunath Gondhali
Myntra.com - Money deducted Open
My order has cancelled at the time of delivery date **th January **** and i received a call related to the delivery of products which i order on *th January ****and they offers gift of rs***** and holiday package and told to select any one of t...
Jul 03, 2019 by Subhodip singha
Myntra.com - Wrong item delivered Open
I had ordered for black solid women pumps but instead of that, I received men's shoes in a tempered packet. I immediately raised the complaint in Myntra customer support but yet to receive a solution. The delivery guy came twice and refused to ...
Jul 02, 2019 by Anju Yadav
Myntra.com - Account blocked by the company Closed
Myntra had kept my money pending for a year and after sending several emails to top management and after begging several times my refund was cleared that too for the products which were already returned soon after delivery. After the refund, I...
May 07, 2019 by Michel Fernandes
Myntra.com - Return request cancelled Closed
I placed my order for a Zaveri pearl set and received it on March *th. However, when I opened the pack the third string was loose and all the pearls were lying in the packet. I placed an exchange order immediately. The ekart delivery boy came o...
Mar 19, 2019 by Srijita Guha
Myntra.com - Shipment is missing Closed
I have purchased an Adidas pod shoe worth ₹**,*** under order ID: *******-*******-******* on ** March. The shipment was delivered well sealed but there was only one shoe in the box not a pair of shoe. I raised concern in regard to this and ke...
Mar 15, 2019 by Bharath
Myntra.com - Return product on hold Open
They first delivered the wrong product then picked it up for return. Next, they put the item on hold stating that I’ve returned the wrong product (though I clearly mentioned in the return request that the reason for return is wrong product re...
Mar 09, 2019 by Tina Narsinghani
Myntra.com - Product undelivered but company claims to be delivered Open
On the *rd of March, I ordered * items from Myntra. On *th, two shoes and two shirts were scheduled to be delivered. I got two shoes on *th March but I haven't yet got the shirts but the Myntra showing that the shirts are delivered. (Order No: ...
Mar 09, 2019 by Dexter dsouza
Myntra.com - No return and refund Closed
I have purchased a Nike jacket of charcoal and grey colour size small with order no-*******-*******-*******. They delivered damage and defective product ( stitching problem). So I raised a return request with return request no-********** on **t...
Feb 18, 2019 by Umesh yadav
Myntra.com - Amount deducted from the bank but order was not placed Open
On *nd Feb ****, I placed an order on Myntra and paid via Paytm UPI. Amount ****.** was deducted from my bank account but the order was not placed on myntra.com. For this, I raised a query on paytm & I got the reply that the amount was success...
Feb 18, 2019 by Abhishek jain
Myntra.com - Refund not credited in account Open
My refund of *** rs not credited in my account after the repeated talk and mails. No the positive response by Myntra team. They are repeatedly making fake promises and not credited my amount. Myntra is making me suffer from last one month. Phon...
Jan 29, 2019 by MANISHA SAINI
Myntra.com - Shoes purchased for 2112 from Myntra did not last even for 4 months Closed
I purchased shoes from Myntra on August **, **** for **** but those shoes started tearing off from sides itself. Although I did not use them for a month after purchase. I called Myntra but they are not willing to listen my complaint....
Jan 28, 2019 by Gaurav
Myntra.com - Product received differed from the order Closed
Order no - *******-*******-******* Invoice no - **************** Shipment no - ********** Delivered on **th January ****. Since then have been trying to contact the toll free number on website but in vain and the number either does not ...
Jan 20, 2019 by MSahay
Myntra.com - Package not delivered and return delivery centre Open
I ordered libas kurtis on *th January under "end of reason" sale. Libas kurtis were out for delivery on *th Jan ****.and ** January delivery boy msg out of delivery Ur product,and all over day no any call and *:** pm msg me some issues our hand...
Jan 16, 2019 by Anamika markam
Myntra.com - Wrong Item received Open
I ordered a joggers of "Wrogn" brand from myntra on ** dec ****, but i received a ladies top from "Here and now" brand and i immediately made a call to myntra and told them regarding the wrong item i received, and they placed a return request f...
Jan 09, 2019 by AKASH KUMAR MEENA
Myntra.com - Received wrong product Closed
I ordered a nike men slipers fr my husband * number bt i received women nike slippers * number i file a return request n yoday courire boy come to my home to pick myntra packet bt he refuse he is saying that we can a picture of men slipers to p...
Jan 01, 2019 by Priya sambyal
Myntra.com - Package not delivered Open
i ordered a jacket of ****.**/- rs.. it was show me to deliver by ** dec but it is *st january today.. and i didn't get my order.. i tried to call them on given by them but it was unreachable. I had made online payment for my order. I want to c...
Jan 01, 2019 by Maheshwar kumar
Myntra.com - Pakage not delivered Open
Order no - *******-*******-******* Product name - van Heusen suit . Myntra cancelled my order and gave me the reason that they lost the product while transit and also showing in product description that it was lost but now I check it in my or...
Dec 29, 2018 by Sangeet Raj
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