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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Myntra?
If you are not satisfied with Myntra, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Myntra and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Myntra
But before filing a complaint, you should
a. Contact the customer support of Myntra first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Myntra - No notification for myntra credit expiry Closed
I had purchased some clothing from Myntra last October, and then due to certain returns, they stored the money in Myntra credit. I made a purchase today, just to know that half the amount expired yesterday. They should have notified in some way...
Oct 10, 2023 by Priyanka Hadole
Myntra - Package not delivered Closed
On **th september i received a call from delivery agent regarding parcel delivery, i called the delivery agent back within * mins and he marked the product as delivered without delivering the product. I have followed up with the customer suppor...
Oct 07, 2023 by Vaibhav Agarwal
Myntra - Myntra Delivery a damage product Closed
I have recieved a damaged product (broken and melted cream) and they are not taking any action against it. I have lost faith in Myntra. I haven't expected such kind of rubbish thing fromMyntra. Truly disappointed. I don't think I will order cos...
Oct 06, 2023 by Manasi Ghosh
Myntra - Myntra credit not extended Open
Hi, My regstered mobile number is **********. Myntra credit are expired now they are not extending it even for * day as I was unable to place order as product was out of stock. Myntra credit is my money only and not any reward so they can't ...
Oct 02, 2023 by Atul Narang
Myntra - Damaged product delivered Closed
Ordered * items from Myntra, they did not deliver the products. After multiple complaints and hours of agony, they delivered the product, only to find the product damaged. And now they are refusing returns stating they have high "quality checks...
Sep 30, 2023 by Kriti Mehrotra
Myntra - Used product delivered and return not being processed Open
Ordered a pair of kids shoes from Myntra, Recieved them on **th septemebr and made an unboxing video. Same was tried and due to size issue a return request was placed on **th Sep, pickup person denied to process return stating it is used, ra...
Sep 29, 2023 by Amit
Myntra - Received Damaged Item Open
I ordered HRX by Hrithik Roshan Men Grey Runner Shoes on ** Sep **** on e-Commerce MYNTRA online. The Order details are as follows:- Invoice Number: I****CO********* Order Number: *******-*******-******* Problem:- I received Damaged HRX S...
Sep 27, 2023 by Joginder Singh
Myntra - Order not delivered by marked as delivered Closed
I have ordered two items via Myntra however delivery agent incorrectly marked order as delivered without even entering the premises of delivery location . Myntra never got back to me with an update even after raising an complaint and kept me ...
Sep 27, 2023 by Ranjith Kallazhi
Myntra - Return request cancelled for no reason Closed
Delivery agent has not come to my house to pickup the product for the second time. I have ordered kurta but pickup agent was aking for pants. I have again requested for return for the second time...
Sep 25, 2023 by Sreelakshmi
Myntra - Pakage not delivered Closed
I have a exchage order on myntra but they pickup the old product but didn't gave the exchange product then i complaint in myntra customer service on **th sept they told that it will be resolved till **th sept **** but today is **th sept they ar...
Sep 24, 2023 by Sadique Ahmad
Myntra - Wrong item delivered in exchange request Closed
I raised an exchange request of a Levi’s jeans from Myntra and they delivered a different Levi’s jeans. I have shared all the pics in the complaint raised and only they are mentioning, out internal team checked it and we send a right produc...
Sep 24, 2023 by Megha Aggarwal
Myntra - Incorrect Product Delivered Open
I ordered a Fossil Women Gold-Toned Analogue Watch ES**** on **th September **** and it was delivered on **th September ****, it was supposed to be a birthday gift, so my friend opened it on **th September ****. She made a partial video while o...
Sep 23, 2023 by Hargun Kataria
Myntra - Cancelled item delivered and return refund not initiated by Myntra Open
My elderly mom had placed an order for stone studded bangle - set ( * no.s) on Myntra app without knowing about size for Rs. *** COD. immediately the order was cancelled and same reflected on the Mynta app. however within few days the bangle wa...
Sep 21, 2023 by karthik S
Myntra - Refund not received Closed
Refund isn't credited to my account even though the time frame for refund is over Already ...
Sep 14, 2023 by Prateek Jacob
Myntra - Less refund Open
I ordered a chinos trousers l for rs *** including shipping charges of rs **.. Then after I returned the product but they refunded only *** rs.....
Sep 14, 2023 by Raj kamal sarkar
Myntra - Exchange my Product Open
I ordered a Highlander shirt, but the size does not fit me. so I arranged an exchange and pickup would be scheduled for ** August after **th August Every day the courier partner missed call me and after that why did I call him back his numbe...
Sep 13, 2023 by Durga Sharma
Myntra - Delivery charge refund Closed
I ordered two tshirts from myntra.But both tshirts was not good so I return this product. They did not refund my total money.Total amount is *** and they refund only *** rs.they deducted ** rs as delivery charges.if I ordered any product they s...
Sep 13, 2023 by VIJAY MALL
Myntra - Exchange product not delivered in Myntra Open
On **th Sept Myntra delivery boy has picked up one item but the exchange product of HERE & NOW shirt was not delivered but in the Myntra app its showing as delivered. Also its mentioned that the balance amount is paid as Myntra credit but as th...
Sep 13, 2023 by Olivia Aich
Myntra - They are declining my exchange without reasons Open
I mistakenly placed order of oversized shoe, I asked for exchange and they are declining for like two times without reasons and returning my product without my consent . I feel very frustrated as I ordered it as a gift. I'm fighting with them f...
Sep 12, 2023 by Yashini
Myntra - Refund not received yet Open
Hello, I ordered some things on myntra which cost in rupees ****/- but some reason I cancelled this all items in last month, but Its almost **-** day go, my refund not proceed, When I contact to myntra s customer care agent they just give me a...
Sep 12, 2023 by Komal sanjay Gaikwad
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Questions about Myntra
Ask questions about Myntra and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Myntra?
Myntra Toll Free App Missed Call Number – 1800 419 3500
What is Myntra office address?
Buildings Alyssa, Begonia and Clover situated in Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru – 560103
What is Myntra customer care email?
support@myntra.com
Where to find Myntra discount coupons?
Who is the Owner / CEO of Myntra?
Mukesh Bansal is the founder and chief executive of Myntra
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