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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Mynta - Wrong item delivered Open
the order of Hair Straightening Brush | ThermoProtect Technology | Naturally Straight Hair in * mins | BHH***/** worth **** has been delivered wrong. I have received philips hair trimmer worth **** Order ID # ******* *************. Kindly cons...
Aug 11, 2023 by Himangi Vig
Mynta - Refund not received Closed
I have shopped for * products on Myntra. The product delivered to me was not packed well and I got feeling that it's used product. Hence I initiated return for same. I returned both products but received refund for only one product. Refund for...
Jun 18, 2023 by Rohan Pawar
Mynta - Myntra account is deactivated Closed
My Myntra account is deactivated, without any reason and there are approx ** pending orders that needs to be delivered. I even raised a ticket as well but did'nt got any proper response from Myntra. Please help!!...
Jun 12, 2023 by Priyanjali Khanna
Mynta - Received Defective Product Open
I have order a watch from sale in Myntra which was delivered on **/**/****. Initially I saw the box was old and when checking the details the packaging date was **/****. The box was * years old which was never mentioned in description. Anyway ...
Jun 12, 2023 by Amit Bhanje
Mynta - Package returned and not reshipping no refund Closed
I have ordered the item from myntra and due to personal reason I have returned it and it was reviewed but rejected later in the warehouse. But they told , they would reship. I have not seen any reshipping from myntra after waiting for week and ...
Apr 10, 2023 by Prathima
Mynta - Got fake product delivered and myntra is denying return Closed Open
I ordered the fossil watch worth of ***** for which i got a cheap watch, I created a return request, but the pickup agent denied to accept the item saying that the picture he had and the product delivered were not matching, When i contact the s...
Mar 08, 2023 by Dharani Kumar
Mynta - Wrong products delivered Closed
They delivered wrong product and refuse to replace or refund. ...
Sep 28, 2022 by Santosh kumar
Mynta - Refund Not Credited Closed
This is regarding my refund of- Order id ********************* Product name-HRX by Hrithik Roshan women charcoal grey yoga seamless solid tights, size M. I have returned the product to the company on the same day I received. **th June receiv...
Jul 09, 2022 by Rokayya Ara
Mynta - Received a damaged product from Myntra Open
I've order a USPA jeans pant from Myntra. But due to size issue I had to request for exchange. I received exchange after a week and there is a damage in it. Now when I try to return or exchange the damaged product Myntra is not accepting it. ...
Jan 06, 2022 by Uday
Mynta - Received Empty Parcel Open
I ordered a giordano women's watch worth ****rs on ** june. Myntra delivered it on ** June but It was an empty box of watch and nothing was there in it. The packet was tapped with Cello tape from below at one corner as someone steal the product...
Jun 21, 2021 by Anshul Jain
Mynta - Missing product delivered by Myntra Open
I am really upset and annoyed with the services that myntra is giving. On ** Dec **** I had recieved my order which includes noise wireless earbuds and few clothes. To my surprise I found the earbuds missing and within ** minutes of delivery ...
Jan 04, 2021 by Priyameet kaur
Mynta - Account locked Closed
I have ordered from Myntra out of which I want to return few things back as they are not as per the picture and size issues but they have blocked my account ...
Jan 03, 2021 by Femina
Mynta - Defective product received Open
I have ordered one saree from Myntra app and i received defective product. My order id is *********************.And same day i requsted for return along with the reason. Next day without checking the product pick up boy return from our building...
Dec 14, 2020 by Deepshikha verma
Mynta - Return issue Closed
I bought two waistcoat from myntra.The brand is arrow.The products seem like very old.So I placed return request.After that the delivery boy came twice to pick up the two items,but he failed because of the mismatching of serial number of MRP ta...
Nov 02, 2020 by ACHINTA GOGOI
Mynta - Return on hold citing Did not pass our quality check process Open
I bought three products out of which two items- one trouser and a pair of Heels found a loose-fitting, so I initiate a return immediately. The next day the courier guy came and took it after checking as they used to check. In the evening, I got...
Oct 14, 2020 by Dhrubajyoti Pathak
Mynta - Myntra not accepting my return request Open
I had purchased Set of * Brown & Purple Lord Budha Perimum Canvas Painting (e-craftindia) alongwith other products with I had bought from Myntra on ** Sep **. The painting was delivered to me on ** Sep **. The product quality was very poor so r...
Oct 13, 2020 by Himani Soni
Mynta - I returned two tshirts and they refunded me only one of them Closed
I ordered two hrx tshirta from myntra. They gave me two tshirts inside one packet. I got them on *th sept. I got size issue and i returned them. Delievery boy came on **th sept and asked for return order. I gave him exact same packet with two ...
Sep 25, 2020 by Dikshika Thapliyal
Mynta - Serial number not matched Closed
i have ordered a dress i dint like that that's why i placed a return request but pick up boy said serial number were not matching. so he declined my return request.. * times in a row of return request declined due to serial number were not matc...
Aug 01, 2020 by Himani
Mynta - Part of the package was missing Open
I have order dress of W for Woman brand which is of * piece dress( top, bottom, jacket) which costs ****. When I received package it was sealed completely but when I opened package jacket of the dress is missing and I received only * pieces of ...
Jul 08, 2020 by Mira Gaikwad
Mynta - Product not delivered to my address Closed
I was ordered a highlender shirt from myntra at ** march. on my app status shows it delivered by **march but it not reached to my address. i have complained against it at ** march and also file a return. still i continuously contacting myntra...
Jun 21, 2020 by Manish verma
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