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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Makemytrip?
If you are not satisfied with Makemytrip, file a complaint now:
1. Go to "File a Complaint" form
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a. Contact the customer support of Makemytrip first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Makemytrip - Refund not paid by makemytrip Closed
I had cancelled a ticket for one passenge by directly contacting airline. Though the airline had accepted the request and initiated for refund but make my trip app doesn't not allow me to cancel ticket for just one passenger out of two from a...
Nov 07, 2020 by Priya
I booked a flight with spicejet throught MakeMyTrip, that got cancelled due to lockdown. I contacted the airline and they confirmed that the refund has been made to MakeMyTrip. But MakeMyTrip has showing that ticket has completed flight while I...
Oct 24, 2020 by Roshni Das
Makemytrip - Service not rendered though charged by MMT Open
I booked a cab from Delhi to Jaipur on *nd oct and the driver did not turn up. I had connected to MMT Team and they said that the booking is cancelled and the app shows that the trip is completed. I still have not got the refund for that. Pleas...
Oct 22, 2020 by Ankit Lahoti
Makemytrip - Money not refunded or adjusted against booking during National lockdown Open
MakeMyTrip(MMT) has not been reachable to follow up on their email confirmation that the booking made on their platform could be availed at later date. ...
Oct 08, 2020 by Aastha Wadhwa
Makemytrip - Refund not given by MakeMyTrip Open
My flight from delhi to bali and vice versa was cancelled by air asia (travel date *th april and **th april)due to covid. Airline is saying they have initiated the refund. But makemytrip has not given the refund in my account till now. Its bee...
Oct 08, 2020 by Geetika chawla
Makemytrip - MakeMyTrip Not Refunded Open
This is to inform you that I had cancelled My booking bearing ID No: NF************** & NF************** for those Airlines have already refunded the money to MakeMyTrip but MMT yet not transferred the same amount into my account. Therefore, Y...
Sep 28, 2020 by RAJU SAHA
Makemytrip - Refund not being processed Open
I had booked a flight using MakeMyTrip in January ****. The flight got cancelled due to COVID. The airline has refunded the amount to MakeMyTrip but they refuse to credit the money to my account. They claim that they have transferred the money ...
Sep 25, 2020 by Gaganjeet Singh Reen
Makemytrip - The trip was cancelled from Bus owner end Not received my refund payment Open
My Bus booking ID NU***************, Refference PNR A*XJ*MZG for trip on **/**/**** from Pune to Chandrapur. The bus owner had informed about the cancellation of Bus * hrs before and assured about the refund of bus ticket. I have not received y...
Sep 19, 2020 by Prashant Baba Lihitkar
Makemytrip - Refund not processed Open
Following up with MakeMyTrip since almost * months now (since **th Feb ****)... AirAsia had cancelled my ticket & when I tried initiating for refund, I was informed that since I have booked via MakeMyTrip, I can only apply for refund by 'cance...
Sep 12, 2020 by Prateek Agrawal
Makemytrip - Refund blocked with Makemytrip Open
Indigo has processed the refund on **.**.**** however the same has not yet been transferred to me. Booking id -NF************** Pnr - QHSV*M ...
Sep 11, 2020 by Ashirwad
Makemytrip - Refund not received Open
I had booked the following two Air India flights under Booking ID: NN************* on MakeMyTrip, *) From Birmingham to Delhi: AI -*** for Monday, ** July ****: PNR HGL*X: E-Ticket No. ***-**********, AND *) From Delhi to ...
Aug 18, 2020 by ANSHIKA JAIN
Makemytrip - Makemytrip benefiting only through Convenience Fees during pandemic Closed
Makemytrip is probably not a viable company during the pandemic. So, they are continuing the habit of refusing the convenience fee refund. The proportion of flights being cancelled by the airlines during the pandemic is exponential compared to ...
Aug 12, 2020 by Eswar B
Makemytrip - Flight Refund issue Closed
Regarding flight Booking Id: NF************** The above flight booking was cancelled from vendor (indigo) end and the actual booking refund has to be credited to the source , which is my credit card. Attached the proof of screen shots. Bu...
Aug 08, 2020 by Inbasekaran
Makemytrip - Jet Airways Refund Closed
I have booked a flight from Chennai to Delhi through makemytrip in jetairwats in March **** , the company closed its services , still I didn't get my refund...
Aug 04, 2020 by Keerthana
Makemytrip - Refund not made by makemytrip Closed
For my booking reference No.NF**************,made for Jet Airways flight in the year **** and the same got cancelled by the company,Makemytrip has not made any refund for the same.Inspite of chatting with their chatbot MYRA numerous times,nothi...
Aug 04, 2020 by KALI CHARAN AGARWAL
Makemytrip - MakeMyTrip Refund Amt of Cancellation AirAsia Ticked Closed
I have booked by airasia ticket (may ****) through MakeMyTrip which as cancelled by the airasia , when i asked for refund to airasia they said you should contact to MakeMyTrip regarding this. So i contact to MakeMyTrip but they told airasia did...
Jul 25, 2020 by Ashish
I have made a transaction by purchasing a ticket to my native place via googlepay vide Upi transaction no ************ which i have got the receipt of but makemy trip neither acknowledge nor did they issue me a ticket .Now their contact system...
Jul 22, 2020 by Sujit Nayak
Makemytrip - Refund not done Closed
I have cancelled my airline ticket Of IndiGo & they have processed the refund to MakeMyTrip . I have written emails, no response. The IVR suggesting me a link but that Link never opens which is sent on my email. Can't contact any Customer care...
Jul 12, 2020 by Arvinnd Ssinha
Makemytrip - Refund not received Closed
I couldn't cancel my ticket from Delhi to Bangalore due to heavy traffic on MakeMyTrip website, even their customer mobile number was not reachable. I am not given any refund because of no-show at airline....
Jun 28, 2020 by Ketan Kaul
We are residents of Germany and have to catch Vande Bharat flight to Frankfurt. I have booked ticket for **th May **** AirAsia flight **:** from Indore to Delhi for my wife and infant daughter. On **th May AirAsia called and messaged to confirm...
Jun 23, 2020 by Akshay Mittal
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Questions about Makemytrip
Ask questions about Makemytrip and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Makemytrip?
0124 462 8747
What is Makemytrip office address?
DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2. Sector 25, Gurugram, Haryana 122002, India
What is Makemytrip customer care email?
b2bflighthelpdesk@makemeytrip.com
Where to find Makemytrip discount coupons?
Who is the Owner / CEO of Makemytrip?
Deep Kalra
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