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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Makemytrip?
If you are not satisfied with Makemytrip, file a complaint now:
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a. Contact the customer support of Makemytrip first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
booking id NL************* in which the return flight was cancelled by airasia and MMT team members asked to claim refund option so that they can book us an another flight, and now they are asking an extra charges of **** for change in the fli...
Feb 12, 2021 by jayasree
Makemytrip - Booking not completed money deducted Closed
I was booking a hotel room. Money was deducted from my account but the MakeMyTrip app said the transaction failed. I did not receive a booking ID or a confirmation email or text from MakeMyTrip. The booking is not being reflected in the "My Tri...
Feb 01, 2021 by Ayushi Chaturvedi
Makemytrip - Flight Ticket Refunds Open
Had booked a Turkish Airlines Return flight from Mumbai to Dublin dated June **, **** which was rescheduled and later cancelled due to covid and the airlines has already refunded the complete amount. MakeMyTrip did not even call or bother to ge...
Jan 19, 2021 by Anthony Raivellur
Makemytrip - Fraud by MAKE MY TRIP Open
I booked a flight ticket in MAKE MY TRIP and after that I cancelled it for some reasons. The refund for that cancelled ticket was not initiated to me till now. I raised a refund request and it's been more than * months. Not even a single penny ...
Jan 19, 2021 by Balaji Vishnu Sai Vanapalli
Makemytrip - Make my trip not provided full refund Open
I had booked tickets per MakeMyTrip vide booking ID NN*************. Flights got cancelled owing to COVID and Emirates airlines informs full refund provided but MakeMyTrip has not even refunded ** percent of fare paid...
Jan 19, 2021 by Gopinath pullot
Makemytrip - Less refund received from make my trip Closed
I have booked a ticket from makemytrip under Booking : NN************* PNR NI*W*Z. But due to coronavirus the flight was cancelled and the airline have refunded Rs. *****/- (FULL REFUND) to makemytrip for refund to me. But makemytrip has refun...
Jan 17, 2021 by Rohit Kanoi
Makemytrip - Refund from MakemyTrip for Cancelled Air ticket Closed
I had a booking through MMT(MakeMyTrip) My Flight Ticket was cancelled by GO-Air due to lockdown. Go-air refunded the amount to MMT but MakemyTrip is not reachable on this case. Even MMT has deleted my Trips History from their portal, Hence I a...
Jan 15, 2021 by Yogesh Kumar
Makemytrip - Refund Not Availed Open
i cancelled my flight by talking to spice jet airlines because of the difference in timings. so, they initiated the refund to the travel agency i.e., makemytrip on the same day. it's been around ** days, i haven't received the refund. makemytri...
Jan 06, 2021 by Chaitanya Kumar P
Hello Sir This is jenish patel from gujarat i ' m one of the law abide citizen of india i am seeking help regarding the fraud is on going with make my trip mean to say they are not refunding out flight amount and i am trying to call them but...
Jan 02, 2021 by Jenish Patel
Makemytrip - Non Refund of Cancelled flight Open
I booked Indigo flight ticket for travel from Delhi to Dibrugarh on ** March ** through MakeMyTrip but flight cancelled due to lockdown. Inspite of umpteen correspondence since * months, refund of ₹ **** against booking ID NF************** fo...
Jan 02, 2021 by Ajay Pratap Singh
Makemytrip - Flight cancelled refund not yet received Open
MakeMyTrip jet airways flight was cancelled April ****. Refund not yet received. ...
Dec 30, 2020 by Xaveriano Cirilo Rodrigues
Makemytrip - CREDIT SHEEL AMOUNT STILL NOT SHOWING IN MMT ACCOUNT Closed
I have booked one ticket from KANPUR to MUMBAI dated **/**/**** for my wife and son but the flight got cancelled and I have received mail confirmation from spicejet for the cancellation and amount restored in the credit shell for the PNR : OB**...
Dec 21, 2020 by MANAS BAJPAI
Makemytrip - Refund not received in my bank account Closed
Due to Covid-** my flights were cancelled. So few weeks back from the airlines the money was refunded to my MakeMyTrip wallet. I requested to transfer the amount to my original payment mode. MMT promised to return the payment to my bank account...
Dec 14, 2020 by Alolika Chatterjee
Makemytrip - Eticket with fare not provided Open
Travel I'd - (NL*************). . I asked for flight fare from Goa to Chennai for my above mentioned travel for my reimbursement purpose. . But could not receive a proper responce and could not contact u also . . I did not expect this from Make...
Dec 14, 2020 by Sathish Krishnan
Makemytrip - Refund not provided Open
My refund for trip from Bali to Delhi dated **rd May is still awaiting for refund. Attaching the details below: Have tried the reaching out MMT call centre but there is no response. Have submitted online queries but still there is no respons...
Dec 13, 2020 by Raju Singh
Makemytrip - Refund not received even though booking vere cancelled by Airlines Open
Booking ID-NF************** My booking was cancelled by airlines directly,, however MMT refusing to provide me a refund even after i gave the proof of emails i received from the airlines stating that my flight was cancelled....
Dec 02, 2020 by Jonsy Dennis
Makemytrip - Refund amount not credited for flights tickets Open
Hello , I have cancelled below * PNR's directly with indigo airlines and refund has been approved and sent to makemytrip. But I have not recieved my amount yet. Can you check. Let me know if need anything from my end. PNE details- *. AH...
Nov 30, 2020 by Ganesh Yeole
Makemytrip - Flight cancelled by MakeMyTrip but money not refunded Open
had a flight booked on ** May ****, PNR OE***O (Dehradun-Delhi-Pune), which got cancelled due to covid-** impact and the amount was credited into a credit shell. I tried to rescheduled the flight from Makemytrip on ** Oct but there was no opt...
Nov 25, 2020 by Imran Kazi
Makemytrip - Changed flight post booking Open
My Booking ID : NF**************. This was a non stop flight, they cancelled the flight Id booked and changed the pnr details without permission. When i raised a refund request you've simply changed thr pnr details to a conmwcting flight that t...
Nov 25, 2020 by Devesh Pradhan
Makemytrip - Awaiting Refund Closed
Our flight got cancelled because of Covid-**. We are still waiting for the refund. Its been * months and make my trip is not even responding to our emails and enquiries. ...
Nov 08, 2020 by Vishant Malpotra
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Questions about Makemytrip
Ask questions about Makemytrip and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Makemytrip?
0124 462 8747
What is Makemytrip office address?
DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2. Sector 25, Gurugram, Haryana 122002, India
What is Makemytrip customer care email?
b2bflighthelpdesk@makemeytrip.com
Where to find Makemytrip discount coupons?
Who is the Owner / CEO of Makemytrip?
Deep Kalra
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