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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Makemy Trip?
If you are not satisfied with Makemy Trip, file a complaint now:
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a. Contact the customer support of Makemy Trip first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Makemy Trip - No refund credited to mmt wallet or bank Closed
Hello team, Thanks for your email and support. It's been ** days since you credited refund to Makemytrip but the issue io am facing is I am not able to contact their customer service, ( i just contacted once after your email that I should ta...
Jan 12, 2021 by Paramjit Singh Rana
Makemy Trip - Credit shell not reflects even after 3 month Closed
My flight PNR ANR**X, from Pune to Prayagraj, was cancelled on *th October ****, and even after this longer period, makemytrip is not showing CREDIT SHELL in my account. I am totally disappointed....
Dec 27, 2020 by Sachin kumar
Makemy Trip - Refunds amount not received Open
My PNR No: INF*NK. My Booking ID: NF **************. I have already applied for a refund. When will my money be refunded? Indigo Customer care executives say they have already refund the money. Makemytrip refund process very late. Kindly re...
Dec 16, 2020 by Dhandapani M
Makemy Trip - Refund of Air tickets cancelled due to Covid19 Closed
Booked a one way ticket from Hyderabad to Lucknow to travel on **-*-****, with Booking ID - NF**************. The ticket was booked in Indigo through Makemytrip. Subsequently due to supfreme court order, the ticket was cancelled by Indigo ...
Dec 08, 2020 by Veera Venkata Satyanarayana Murthy Puligandla
Makemy Trip - Not getting the refund for cancelled flight Open
I received message from "Air Asia" that my flight(I*-****) has been cancelled and i can either reschedule to another flight or get a full refund by contacting your travel agent. I have tried calling MMT many times but could not connect to the...
Dec 08, 2020 by Nitisha Panda
Makemy Trip - Refund not processed Open
I have booked a flight ticket through makemy Trip PNR/Booking Ref.: MJDUWM on **th Aug ****. Unfortunately flight was cancelled by Indigo Airlines. If booking was made through agency like makemy trip, refund will not be directly to individual a...
Nov 28, 2020 by Rithanya Moorthi
Makemy Trip - Refund for cancelled ticket Closed
I had a flight booked with Makemytrip during lockdown The Flight was cancelled by the Airline . When i placed the refund request with Make my trip they say refund is expected by **th Frb ****. Not sure why it should take so long and am not ab...
Nov 25, 2020 by Shraddha Shah
PLEASE TELL NE THE STATUS OF ABOVE SUBJECT AND WHEN I WILL GET BACK MY MONEY IN MY BANK ACCOUNT PNR NO NF************** NF**************...
Nov 25, 2020 by sanjeev roy
Makemy Trip - Refund not Received Open
We had following bookings from Chicago to Mumbai for July ** **** by Lufthansa flight LH ***: *. Ritu Bhatia PNR no. VA*BLV *. Mukesh Bhatia PNR no. VCBF*P The above tickets were booked through Make-my-Trip.c...
Nov 24, 2020 by Mukesh Bhatia
Makemy Trip - Illegal charges being charged Open
Had booked a flight with Indigo flexi plus fare. Basically, it entitles us for a date change with * fees+ Fare Difference. Even in MakemyTrip website, they say they charge * fees. Yet when we go for booking they are charging me additional *** r...
Oct 29, 2020 by Siddarth M
Makemy Trip - INORDINATE DELAY IN REFUND OF FLIGHT TICKET CANCELLATION Open
Booking ID No.NN************* PNR :J*DBDM Under Global Travel Waiver Policy of Singapore Airlines Request for Cancellation – Non operation of flights Referring to above subject, I have booked above ticket through Makemy Trip (MMT) and c...
Oct 24, 2020 by VANI CHITAMANNI
Makemy Trip - Money not refunded by MakeMyTrip Closed
I have booked a flight ticket for Mumbai to Nagpur dated *-Jun-****. The flight was cancelled by the Go airline and clear refund process from their side. Its been * months still I'm waiting for refund credit to my account from MakeMyTrip....
Oct 22, 2020 by Pradip Munjamkar
Makemy Trip - Refund not processed Open
Hi, It's been almost * months but still i couldn't contact anyonefrom MMT. I have already told about my issue many times through mail to them that my initial booking was made from MMT and I rescheduled it directly in airline but later flight ...
Sep 25, 2020 by Sibi
Makemy Trip - Ticket is not allowing to cancel through makemytrip Closed
I have raised a ticket to cancel my ticket from the agent side but they are refused to cancel. And then i was trying to cancel from end but Makemy trip is not at all allowing me to cancel the ticket and there is no proper customer support. I n...
Sep 15, 2020 by Nagender Babu
Makemy Trip - Refund not received Open
I had cancelled by tricker to Kochi through Vistara and Indigo Airlines and Even both the airlines have refunded my money to Makemy trip but Makemy trip has not refunded by money till date .Its has been more than * month .I am really being chea...
Sep 09, 2020 by Pramod Joshi
Makemy Trip - Refund on Suspension of Flight Open
I had booked two Air Asia Flight tickets from Bangalore to Chandigarh using the Makemytrip app. Air Asia suspended the flight and informed me by email and advised to claim the refund from the travel agency. In Makemytrip it still comes as opera...
Sep 01, 2020 by Kanika Jain
Makemy Trip - Refund amount Not received Closed
Hi, Myself naresh peddy. I have booked ethihad flight from brussels to hyderabad (**-apr-****) and hyderabad to brussels (**- may-****). Booking id: nn*************. Due to covid **, ethihad air lines cancelled the flight. I requested for t...
Aug 12, 2020 by Naresh
Makemy Trip - Refund against cancelled flight Open
Dear Sir, I have booked flight ticket through makemytrip. Due to covid ** restrictions, my flight was not operational. So I requested for cancellation. Initially they approved my cancellation request and after two months they removed my cancell...
Jul 27, 2020 by Mohan
Makemy Trip - Refund Not Received for Flights cancelled due to Covid 19 Closed
My Flight was been booked for **th May'**** fron Delhi - Vishakapatnam in Air India, which was cancelled by Airlines and now they are not initiating the Refund....
Jul 20, 2020 by Gaurav Anchalia
Makemy Trip - Refund not processed yet and all customer care channels are out of use Closed
My ticket was directly cancelled by the flight carrier Air India and makemytrip asked for an NOC from airindia office, post which they were supposed to provide the refund (*st march). Due to covid-**, all the customer care phone numbers and ema...
Jul 16, 2020 by Hritika Agrawal
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