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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Make My Trip?
If you are not satisfied with Make My Trip, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from Make My Trip
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a. Contact the customer support of Make My Trip first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Make My Trip - Refund not yet received Closed
Hi Team, I have cancelled my flight which will be on Jan **st ****. I received message from make my trip team that I will get my refund with in * or * days.But I didn't received anything yet.I tried to call customer service but there is no p...
Dec 14, 2021 by Sai Sreshta Katragadda
Make My Trip - Wrong Cancellation Charge Open
Make My Trip charged wrong cancellation of my ticket NF************** and Is now not taking a corrective action on it , inspite of Airline giving me in writing that it's make my trip fault that they charged wrongly. They have advised it can be ...
Dec 13, 2021 by Y V
My Indigo flight was cancelled and full refund was issued by Indigo airlines. Make my trip issued me only half of total refund amount. Even after repeated attempts, i was unable to contact mmt customer care. Since my booking was via Makem...
Dec 06, 2021 by Anurag Kumar
Make My Trip - Refund not initiated Closed
I booked a bus on MMT to travel from Jhansi to Lucknow on ** November just before few hours of my bus arrival driver called me and told me that he can’t come as there are not much tickets booking so that he can travel to lucknow so he told me...
Dec 06, 2021 by Ankur Sharma
Make My Trip - Full Refund on cancellation of flight Closed
Hello Team, Recently, I booked a flight from Hyderabad to Washington using MMT, and cancelled my flight as my destination has changed.It is Qatar Airways.When I contacted Qatar they said they have given the full amt back.But MakeMy Trip is d...
Nov 17, 2021 by Sreedhar Chukkapalli
Make My Trip - MakeMyTrip India Refund not provided Fraud hotel and mmt Open
I have booked a hotel from makemytrip Hotel name: Padmini Palace, dehradhun, utrakhand Date Booked: **th October **** Date Check-in - **th October **** I have cancelled my booking through makemytrip on **th October as I was not well, and do...
Oct 18, 2021 by namrata kurade
Make My Trip - Refund processed but not credited in my mmt wallet Closed
I have booked my flight for *rd November **** but unfortunately flight is cancelled and refund already processed but it’s not credited in my mmt wallet.. it’s two days gone already in mail it said money transfer instantly.....
Oct 17, 2021 by Tauheed khan
Make My Trip - Make my trip isn t refunding a flight ticket that didnt operate Open
We had booked a Gulf Air flight from Bahrain to Mumbai on the **rd Mar **** which did not operate. Its been a year now we are running from pillar to post to get a refund for the same. Make my trip is non accessible through phone lines or email....
Oct 08, 2021 by Cedric Rodrigues
Make My Trip - Flight booking not happened but still payment got debited Closed
I had tried book one flight on **/*/**** morning from HYDERABAD to Mangalore, but on the payment page it got transaction failed , I was using paylater option by zestmoney , but my amount got debited and I didn't make a flight booking, please ...
Sep 25, 2021 by Midhun
Make My Trip - Payment deducted but booking failed on MMT Closed
I was booking a hotel on Make my trip. The payment was deducted from the bank account but 'My Trip' section of mmt app is not showing any booking. I am also not able to lodge a complaint on Mmt....
Sep 15, 2021 by CHANDAN KESHRI
Make My Trip - Mmt redund fraud Open
My flightwas scheduled on ** march ****, but got cancelled fue to covid ** shutdowns of airports in india. The emirates has already send my refund to mmt but i dint got to me till no plz help regarding this issue. Pnr- I**H*J Ref book-NN*...
Sep 08, 2021 by lucky charan
Make My Trip - Refund of cancellation of bus ticket Closed
I booked * times of bus ticket for travel from Thane to Ahmedabad of Kebra Express Logistics Pvt Ltd through Make my trip vide booking ID No. NU*************** dated **.**.** of Rs. ****/- and from Thane to Bharuch vide Booking ID No. NU*******...
Sep 07, 2021 by Swapnil Madaye
Make My Trip - Make My Trip Money debited twice for train booking Closed
While Booking a train from Rajkot to Mathura, It took us to the payment page. we scanned the QR code from the MMT Payment page Payment completed but it showed Your transaction failed! Please try again with a new QR Code in MMT (Attached Scr...
Sep 07, 2021 by Ritu Soni
Make My Trip - Harassment by Make My Trip Open
I hire one cab from Habibganj Bhopal to Indore and trip start time and date of my cab was *:** pm on **.**.****, i paid an amount of Rs *** as pre payment , Make My trip was supposed to share the cab and drivers details half an before the trip...
Sep 02, 2021 by Charanjeet Singh
Make My Trip - Cancel refund for a bus ticket of make my trip Closed
Hello Sir, I book a bus ticket for four person from bhopal to nagpur via make my trip on booking date**/**/**** and traveling date **/**/**** the pnr no is TS******************JEVF/*******/RG-BPLNGP, & booking id.*************** but som...
Aug 19, 2021 by NIKUNJA BIHARI MEHER
Make My Trip - Money not refunded Open
We booked Indigo airlines tickets through MMT (Jaipur to Hyderabad). The travel date was **st october, ****. The flight did not operate and airlines refunded the complete ticket fares to MakeMyTrip. Since then we were following up with MMT, bu...
Aug 13, 2021 by G R S S VARMA
Yesterday on */*/**** I booked a room in hilltop lodge kharguli guwahati and paid the room tariff in advance. When I went to check-in I called up reservation phone number given in web site and I was surprised to hear that the hotel was shut ...
Aug 10, 2021 by Rishiraj saikia
Make My Trip - Bus ticket Closed
I tried to book bus ticket on **/*/**** but twice booking failed but amount was debited from my account *** & *** ..I don't receive any msg or mail from make my trip and unable to reach customer care......
Jul 29, 2021 by Naseeruddin Khan
Make My Trip - Balance airfare refund not being given Closed
I had purchased Ethiopian Airlines tickets through Make My Trip during January ****, for trip to Nairobi in August ****. Ticket value paid to MMT was Rs. *****.**. Now, due to Covid pandemic, the flight was cancelled. I had followed up with Ma...
Jul 16, 2021 by Tapas Chattopadhyay
Make My Trip - Delay in Refund Open
I have cancelled my ticket in November **, **** and i have not been given refund until now. ...
Jul 10, 2021 by Sarath Babu Batchali
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Questions about Make My Trip
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How to contact Make My Trip?
Phone number: 1-800-102 8747
What is Make My Trip office address?
DLF Building No. 5 Tower B DLF Cyber City,
DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India.
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