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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Make My Trip - Cheating for holiday package Open
I booked on package on Makemy Trip and paid a partial amount for the booking anr thr remaininb amount which was left to be paid was Rs *****. Yesterday I recieve an email saying that the remaining amount for my booking as per date is Rs *****,...
Jun 07, 2018 by Aman Arora
Make My Trip - Cab cancelled Closed
I would like to inform you the service provided from makemytrip is unacceptable. There was no responsible person who can solve my issue. Cab was not provided to me and no efforts done from team. I was standing there for * hours in a heat wi...
Jun 06, 2018 by Shashir bhatt
Make My Trip - Car Trip - Pickup Delay Open
I booked outstation cab for * days from *:** AM on **th May to **th May from Pune Airport. However I got cab pickup at around *:** AM, which is *:** hours delay. Number of issue I had: *) There was no driver details message from MakeMyTrip...
Jun 01, 2018 by Shreykumar Dineshkumar Patel
Make My Trip - Make my trip amount deducted but booking not confirmed Closed
hi, While booking a hotel through make my trip the amount was deducted from my bank account but booking was not confirmed. next day i contacted the customer care of make my trip and i was told that the money will be credited back in ** worki...
May 28, 2018 by Bhushan Gawali
Make My Trip - Make My trip is Not cancelling My bues ticket Closed
I booked ticket from Bangalore to Payyanur, since the Nipah virus outbreak in kerala I wanted to cancel the bus ticket. To cancel I need to rise a customer service request to make my trip which I did so, but MMT is not cancelling My ticket. ...
May 27, 2018 by Aditya
Make My Trip - MMT cancelled my International Hotel Booking without any Info. Open
Hi, I booked my hotel in Kuala Lumpur through MMT on **th March. I booked it for * nights (i.e from **th may to **th may). As MMT is not available in Malaysia, they passed on my booking to Booking.com internally but with my incorrect contact i...
May 27, 2018 by sachin gupta
Make My Trip - Refund not credited Open
Spicejet ticket refund for Rs **** has not been credited to my make my trip account on **/*/****.Spicejet has sent a confirmation mail regarding the transferred amount to mmt....
May 27, 2018 by Akshara.P
Make My Trip - Refund/ date change in case of an accident Open
I had booked a hotel , coral reef resort, a * star property at havelock island through make my trip for may * to *th ****. Unfortunately, I met with an accident on *nd of may and got slip disc because of which I was bed ridden and unable to tra...
May 24, 2018 by Divya Bedi Saluja
Make My Trip - Emergency issue not resolved and cheated Open
We had booked a *night *days package for mysore coorg ooty from **th-**may. Today (**rd may) on our way to ooty from coorg, we came to know about a protest and violence going on in tamil nadu. We confirmed it through local news channels, ndtv, ...
May 23, 2018 by Arvind tiraki
Make My Trip - Money Refund Open
I tried book my flight from make my trip application on ** May, **** Due some my booking wasn't done After few seconds my money debit from my card ...
May 23, 2018 by Dharma teja
Make My Trip - Refund of my airtrip cancelled by the flight operator Open
My flight to Bhopal from Chennai via Delhi on **.**.**** at *.**AM was cancelled by the flight operator due to sandstorm.....I filed for a refund with makemytrip on the morning of **.**.****......at first my refund was processed for jus Rs.****...
May 22, 2018 by ASWIN CHANDRA SEKHARAN
Make My Trip - Hotel catagorised under wrong city Closed
I had booked a hotel for my stay in tezpur from make mytrip. When i reached the city i got to know this hotel is * hr drive away from tezpur in anotyer city charali. MMT people are saying it is written in address that it in biswanath charali b...
May 21, 2018 by ishan dhaundiyal
Make My Trip - Unprofessional behaviour and lack of customer concerns Open
On ** March ****, I booked a package tour to Ladakh starting in *st week of July, with quotation of Rs. **,*** , for * persons. I was coerced to pay a deposit of Rs *****. After about two weeks I wrote to MMT informing that * addition...
May 19, 2018 by Avinash Patel
Make My Trip - Refund not credited Open
Dear team, Booking ID - NH************* I had booked for an hotel in MakeMyTrip app on **th April. I had cancelled the same on *th May. As per the app the refund has been processed and credited to my HDFC credit card account, buy I have n...
May 17, 2018 by Swathi Michael
Make My Trip - Misguided and mistreated Open
i did a booking with MMT people for *nd of june from bhubaneswar to new delhi . but as i did my booking over phone , due to auto correct there was minute mistake in the name , like, adhikaraj should be adhikari and subnasis should be subhasis.....
May 17, 2018 by adete acharya
Make My Trip - Failed Confirmation on Bus Booking Open
Tried booking bus tickets and on payment mode selected PhonePe wallet. Now the money got deducted, but my tickets didn't get booked. On checking in the PhonePe App, I saw the amount got successfully transferred to MakeMyTrip. Contacted PhonePe ...
May 12, 2018 by Girish Natarajan
Make My Trip - Refund not giving Open
I recently booked holiday package through Make My trip, they send the travel itinerary, I found an issue with flight ticket co-passenger name and I send the passport copy, they said they will send actual ticket and other details before days of ...
May 08, 2018 by Veeramani S
Make My Trip - Refund not received Closed
Patna to Siliguri MMT Booking ID: NU************** Operator PNR: **FTKPPH Dept Date: **/**/**** Seats: SL*,SL* ..sir, the bus got cancelled for the day. I am trying to get refund for ** days... They are neither receiving my call nor replyi...
May 05, 2018 by Amar gupta
Make My Trip - Money did not got refunded Closed
We have booked three bus tickets through makemytrip and before an hour of the departure of the bus the bus operator messaged that the bus is cancelled and when I called them for refund they told that the money would be refunded by makemytrip a...
May 03, 2018 by M Ramakrishna
Make My Trip - Total refund is not processed Open
I booked my bus ticket through makemytrip.com from Goa to Sangola and the bus operator was Nakoda Travels. Later I got a message from Nakoda travels that the bus is get cancelled. So when I processed for the refund from make my trip its not get...
Apr 29, 2018 by Chitnis Onkar Shashidhar
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Questions about Make My Trip
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How to contact Make My Trip?
Phone number: 1-800-102 8747
What is Make My Trip office address?
DLF Building No. 5 Tower B DLF Cyber City,
DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India.
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