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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Make My Trip?
If you are not satisfied with Make My Trip, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Make My Trip and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Make My Trip
But before filing a complaint, you should
a. Contact the customer support of Make My Trip first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Make My Trip - Hotel booking not confirmed but amount is deducted from bank Open
I book one hotel booking from make my trip and amount is also deducted from my bank account but as per hotel manger the booking is not done and my money is wasted. ...
Jul 01, 2023 by harshita dubey
Make My Trip - Bad stay at hotel Open
I booked a hotel in nainital and when I reached that hotel, the condition was not good and i complained on the same time when I reached that hotel ...
Jun 22, 2023 by Sakshi Gambhir
Make My Trip - Refund not provided Open
I have cancelled a flight ticket of one passenger out of two directly through airlines (indigo) as I filled wrong passenger name. I have been provided with the solution by airlines that I should cancel existing ticket and book a new one with co...
Jun 21, 2023 by Sidra Maryam
Make My Trip - Refund issues Open
I have booked the ticket from make my trip to travel from Mumbai to Chennai hence the flight was cancelled and it was previously informed that I will getting the refund within * to * days but it has been **+ days but no proper response I used t...
Jun 19, 2023 by Sanju rajan
Make My Trip - Make My Trip booking id Open
Dear Sir/Ma'am, My self Rooopal Jain. I made a bus booking for my trip (Panipat to Katra) online via MAKE MY TRIP. My bus booking from Panipat to Katra (jammu and kashmir) was confirmed on *th June. My MakeMytrip booking id was NU******...
Jun 14, 2023 by Roopal Jain
Make My Trip - Refund not Received Closed
I cancelled my flight and portal is showing that Refund is credited to my Account but their is no credit in my account....
Jun 12, 2023 by Venposh Raina
Make My Trip - Regarding bus brak down two times in a week Open
Reference PNR **R****Z I booked bus ticket for my wife from hyderabad to banglore on **th through make my trip and the bus in the middle of the night started to get smoke due to burn of the cable and the bus got stoped in the middle of the n...
Jun 10, 2023 by Vijay
Make My Trip - Regarding cancellations of booking Closed
I booked bus from make my trip for khanapur sangli to Mumbai on **nd may. I am reached at location for bus travels but travels person said that ticket was not booked due to technical issue so I have not received any msg, call regarding the canc...
Jun 09, 2023 by Snehal
Make My Trip - Refund not processed yet Closed
My Go first flight G*-*** got cancelled by the airline and we had raised a refund request although there has been no contact from Make my trip on this behalf. Moreover, we are unable to figure out how to raise a support query so that the compan...
May 26, 2023 by Ratan Kumar
Make My Trip - Not got the refund of my cancelled tickets Closed
it's been above ** days and till now we HAVE NOT GOD THE REFUND MONEY OF OUR CANCELLED TICKET ....
May 19, 2023 by Omm prakash
Make My Trip - I did not get my train ticket cancel redund Open
I brought * tickets on a train ticket but it got cancelled because they did not get THE MONEY BUT MY MONEY WAS GONE. And here is the twist: it says that i recieved payment but NO i never got it. It said i could raise a complaint on the app but...
May 13, 2023 by Shwetha Sonu
Make My Trip - Charged for Premium room and alloted basic rooms Open
I have booked * Family Premium Rooms at Delhi Mahipalpur through Make My Trip for me and my couligues * familes at the rate of Rs. **** Rs. per Room and pay Total amount of Rs. ***** for Premilum Triple sharing bed.When I reach to Delhi at late...
May 04, 2023 by Mehul Parkhiya
I booked a train from mmt for my travel. I cancelled the train but haven't yet received the refund it's been ** days the refund was of rs **** rs ...
Apr 16, 2023 by Shruti Sachin Chougule
Make My Trip - Financial burden on regular checkin baggage Closed
this is reference to our booking through your esteemed portal. MMT Booking ID NF*X**UIES*BV*TT**** Booked on ** March. Having arrived from Bhopal to Delhi with * Checked in baggages The Itinerary against' we were utterly shocked when the ne...
Apr 14, 2023 by Archana Koshal
Make My Trip - Refund money Open
I already purchased flight ticket in make my trip ,but still didn’t get my refund amount,it was * year ago...
Apr 12, 2023 by Nisar
Make My Trip - EMI gets debited despite cancellation of booking Closed
I made a booking with MMT in December ****, and we got in touch with the Manager of the resort we booked, he told us that he hasn't received the booking and that the resort has been closed, and it was a false booking. We had to cancel the booki...
Apr 01, 2023 by Rutvik Ghughal
Make My Trip - FLIGHT TICKET REFUND Open
I had purchased tickets from MakeMyTrip from Kochi to Edmonton for approx **,***/-, Unfortunately I was not able to travel and they suggested I keep the tickets as an open ticket which is valid for * year. Having gone ahead with this, Now when ...
Apr 01, 2023 by John Thomas Kuruvilla
Make My Trip - Refund for partial cancellation of flight ticket Open
I have booked an airline ticket from Varanasi to Mumbai for me, my wife and infant, date of journey for it was ** feb ****. I cancelled my seat on same day. I was supposed to get refund within * working days as per Make My Trip. But till date...
Mar 26, 2023 by ATUL MAHADEO BARABDE
Make My Trip - Refund Closed
I have received a refund of INR ***** on **th Feb. However, a certain amount of INR (***+***+**+***+** = Total***) has been debited from the refund and has been credited to some bank account. I have no information about the money where i...
Mar 10, 2023 by Kapil Kakkar
Make My Trip - Hotel issue Open
We booked hotel at Agra. We booked for * days separately. Total amount ****. When we visited the hotel they said already filled but they didn't provide amount also. We complaint an customer care . But they didn't done further steps....
Mar 07, 2023 by K . Kalieswari
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Questions about Make My Trip
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How to contact Make My Trip?
Phone number: 1-800-102 8747
What is Make My Trip office address?
DLF Building No. 5 Tower B DLF Cyber City,
DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India.
What is Make My Trip customer care email?
Where to find Make My Trip discount coupons?
Who is the Owner / CEO of Make My Trip?
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