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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Make my trip - Money got debited and not refunded Closed
On *nd January we tried to book bus ticket from Bangalore to eluru. During payment process the money got debited from bank but bus ticket is not booked. We tried to reach customer care but it is not connecting. We have done a transac...
Jan 30, 2021 by Lakshman Puvvada
Make my trip - Refund Fraud Closed
I made a Hotel booking with a Gift Card + Credit Card. My booking ID is NH************* for Hotel Miraya. It was auto-canceled by MakeMyTrip. They refunded the amount to MyWallet. After a couple of months, they initiated auto-refund, which mean...
Jan 29, 2021 by Tarshant
Make my trip - Make my trip not refunding money Open
We had booked a water villa in maldives for **th January **** on *st January ****. When we reached there we got to know that the hotel had cancelled our booking on *nd january itself but make my trip neither informed us about this nor did they ...
Jan 28, 2021 by Swapnil Jadhav
Make my trip - Flight booking refund Closed
Please note I'm trying to book a flight using my Credit Voucher With MMT and unable to book. Booking ID - NN************* Attachment *: Credit Shell confirmation from SpiceJet Spicejet web page conforming Credit Shell Availab...
Jan 26, 2021 by Meenakshi Pothigaiman
Make my trip - Refund not received Closed
Had booked one ticket with makemy trip bearing booking id NF**************, PNR MDRGPX, on dated November **,**** and flight G*-*** was cancelled by the airlines, still waiting for refund makemytrip is saying that Go Air has not approved the re...
Jan 25, 2021 by Alok
Make my trip - Refund not received Closed
I haven't recd my refund for flight from hubli to Ahmedabad yet but they r showing tht the money is refunded...
Jan 24, 2021 by Mahavir Singh
Make my trip - Refund not received Open
I have cancelled my booking from Delhi to Toronto on *th October ****. It's been approx. * months. Yet I have not received a refund against the cancellation of booking. I have send email plenty of time. I need this to be resolved as soon...
Jan 24, 2021 by Navjot Mehra
Make my trip - Copy if refused visa application not shared by MakeMyTrip com Closed
I applied for for UAE visa through makemytrip.com. Their app shows the visa is has been delayed where as I received a mail from them confirming that the visa has been refused by the embassy. Since last ** days I have been trying to get the ...
Jan 24, 2021 by Jagroop Singh
Make my trip - Hotel booking refund not received Open
I had booked hotel ngawang homestay for jan * to jan * ****. On ** th December I got call from someone who told about all my booking details claiming make my trip agent and asked me to cancell the booking as there are some isssues with this...
Jan 22, 2021 by Atmaram Dutta
Make my trip - Reissue cancelled flight due to lockdown non operational Open
Hi, Reference: Booking ID NN************* We booked flight tickets for my husband, child and me in Feb for April, but the lockdown was imposed. Hence the flights were not operational. Then we had to put more money and made another bookin...
Jan 21, 2021 by Petrina Dsouza
Make my trip - Refund Denial Open
Booked flight tickets to Shirdi from Bengaluru thru MMT for * senior citizens on Spicejet. Due to covid, cancelled tickets with airline and got partial refund in early Dec ****. Still running from pillar to post for my refund from MMT, which de...
Jan 17, 2021 by Ravikiran G
Make my trip - Flight cancellation refund not received 9 months Open
I had cancelled my Air India return flight from Mumbai to London and back on **th May and MMT has now gone unresponsive and only redirect me to app which has just kept extending the date for the refund no clear communication or resolution. Th...
Jan 13, 2021 by Nachiket Kshirsagar
Make my trip - Service not provided as advertised Open
MakeMyTrip has cheated us by Advertising and service not Provided in Reality. Hotel Bookings as advertised and after payment and arrival none of the advertised amenities provided/serviceable. We are cheated by MakeMyTrip....
Jan 11, 2021 by Anirban Singh
Make my trip - Refund not received Open
A flight was booked by me on **st May ****. The flight was not operational due to covid restrictions by govt of India. On **st Dec the refund request submitted in makemytrip site was approved and as per makemytrip with amount of Rs ****/- was s...
Jan 10, 2021 by Sourav Lahiri
Make my trip - Refund is scam Closed
i book my flight for april * and return april ** **** and since it got lockdown.. i was not able to travel and this site promised me thtat i will get my ticket open and i can book my ticket but now nothing is happening... no calls are being ans...
Jan 10, 2021 by sharon
Make my trip - Makemytrip didnot refunding my money nor providing solution Closed
I booked flight from Delhi to Rajkot on **th September and return from Rajkot to Delhi on **th September. Flight was cancelled as it was not operational. Now make my tip is not providing refund amount of Rs ***** nor providing any solution to t...
Jan 09, 2021 by Shashank Jindal
Make my trip - Make my trip not providing the refund Closed
These are my booking ids. I have sent so many emails and they are not refunding my money. NF************** NH************* NH*************...
Jan 08, 2021 by Balu
Make my trip - Refund from MakeMyTrip Open
For the booking ID-NF**************, I am supposed to get a refund of INR ***** (*****+*****). Despite repeated acknowledgement by MMT, they have failed to refund this amount. I have attached emails from them along with screenshot of my MMT acc...
Jan 08, 2021 by abhijit sinha roy
Make my trip - Refund not processed Closed
I had booked a flight last year before Covid-** pandemic on Makemytrip. However, the flight got cancelled. The money was then credited to Makemytrip wallet from which I requested a refund on **th December **** directly into my bank account. The...
Dec 30, 2020 by Rohit Bhikule
Make my trip - GoAir has refunded the booking amount but Makemytrip has not refunded yet Open
The mentioned PNR: UEQBMH with Booking ID: NF************** was canceled by the airline (Go Air). I checked with the airline and they stated that they have already refunded the amount to the Booking Agency i.e. Make My Trip in August ****. I ...
Dec 29, 2020 by Saurabh Singh
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Questions about Make my trip
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How to contact Make my trip?
0124 462 8747
What is Make my trip office address?
8-1-400/61, 2nd Floor, Westfield Center, Delux Colony, Rethi Bowli, Tolichowki Main Road, Hyderabad
What is Make my trip customer care email?
service@makemytrip.com
Where to find Make my trip discount coupons?
Who is the Owner / CEO of Make my trip?
Rajesh Magow
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