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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Make my trip - I didn t get refund Closed
I had round trip booking from orenburg to Mumbai at july *th **** and August **st **** .The flight got cancelled by the airlines due to pandemic from then i applied for refund and it had been so long time i didn't get any refund and because of ...
Mar 02, 2021 by Kavana .M.P
Make my trip - Delay in refund Closed
My flight got cancelled on **.**.**** however MMT is not refunding my money till date. I have raised complaint several times however every time they told they will look into it. Till now my amount is not credited....
Mar 02, 2021 by Abhishek Roy
Make my trip - Booking not completed Closed
I was booking tickets for March **** and proceeded to checkout, the money got deducted but booking was not done ...
Mar 01, 2021 by Sapna Awasthi
Make my trip - Flight cancelled by airlines not able to use credit shell balance Open
I booked my flight ticket from make my trip. My flight got canceled by airlines, so they gave me credit shell balance, but I am not able to use the balance, the Spicejet credit shell balance is showing rs **** but the make my trip is not giving...
Feb 27, 2021 by Vaishnavi
Make my trip - Refund Issue for Travel Agency Closed
We have booked Holiday Package with make my trip in Jan ****, Travel schedule was on **th Feb ****, Because of Corona situation Travel got cancelled & after lots of fight they given us the Gift card with * year Validity of Rs. ******, they got ...
Feb 24, 2021 by Nirav Shukla
Make my trip - Refund Not Provided Open
I Made A Bus Booking On Make My Trip But Was Cancelld Due To System Failure From Thier End,My Money Was Deducted And Even After ** Days No Refund Has Been Received.I Have Contacted Their Customer Where No Proper Response Has Been Given....
Feb 23, 2021 by Chenchu Reddy CHENURU
Make my trip - Make my trip not refunded the cancelled ticket which was during lockdown Open
I booked a ticket on goair through makemytrip on **/**/****. The date of travel was on **/**/****. Due to lockdown all flights were cancelled. On **/**/**** I cancelled this ticket. Makemytrip showing the refund was failed "your payment gatew...
Feb 22, 2021 by Emmanuel Joseph
Make my trip - Refund not recieved for Cancelled flight Closed
Makemytrip got refund from Airasia on **th January but till now haven't refunded it to the source account. There is no way to contact the customer care because no one is available to talk. Please help.. Regards, Pranjal...
Feb 21, 2021 by Pranjal Borah
Make my trip - Booking made for Kingdom of Dreams forbut arena was closed completely Closed
Whether MMT is trying to cheat its genuine customer, i booked * tickets of amount ****, i travelled from Delhi to gurgaon to visit the Kingdom of Dream, but when i reached there, entire arena was closed, gate keeper told me it has not opened ye...
Feb 20, 2021 by AMIT KUMAR KASHYAP
Make my trip - Didn t get refund Closed
I booked two tickets from Make my trip.but they were cancelled by the bus agency..I called them and they said that they have already refund the money to Make my trip. But it's been * months still i didn't get my money back. I have tried everyth...
Feb 20, 2021 by Mohit Rawat
Make my trip - Fraud selling of flight ticket and refund Open
I had a return flight from luxembourg to new delhi via warsaw on ** th october ****. The ticket was bought through make my trip. Few days before the flight we received a mail stating the flight has been canceled by the airlines due the ongoing ...
Feb 20, 2021 by Aishwarya mukherjee
Make my trip - Gift card applied but ticket not booked Closed
Gift Card copun applied but ticket not booked and when I am trying to use the giftcard number it is asking to enter a valid ID...
Feb 19, 2021 by saran
Make my trip - Money debited but ticket not booked Closed
I tried booking ticket on makemytrip. The amount is debited but ticket is not booked and it is not even showing on My Trips section. Very irresponsible act from MMT....
Feb 17, 2021 by Ashish Saurav
Make my trip - Refund not received Open
I booked flight for * pax with mmt and one was cancelled within one hour free cancellation window. Airline already processed the refund, but no response from Mmt. The customer support tried to get my account details and wanted to share my scree...
Feb 16, 2021 by Dileep pk
Make my trip - Refund not received Open
My flight was cancelled due to COVID-**.But I have not received the refund in my bank account yet.The agent (MMT) and the airline (Spicejet) have given the amount in my MMT wallet and it will expire on **st March **** and due to COVID-** I am n...
Feb 16, 2021 by PRANAY SINHA
Make my trip - Refund of Air ticket not done Open
Two of my flight got cancelled by the airline one ticket cost **** and another **** booked last year(****) March and July,although the airlines refunded it to MakeMyTrip, MakeMyTrip is not refunding my money and they are unreachable....
Feb 13, 2021 by Sobhan Banerjee
Make my trip - Booked a ticket with MakeMyTrip the ticket hasn t booked but money deducted Closed
i tried to book a ticket with make my trip. but the amount deducted and ticket hasn't booked....
Feb 12, 2021 by Deepesh Bansal
Make my trip - Amount debited but airline ticket not booked Closed
I tried booking a flight on **-Feb ****. Amount of Rs **** got deducted from my account - Transaction ID ***********IGAKMEQWI* and I did not receive any booking confirmation from MakeMyTrip. Customer care is not reachable. Tried sending email ...
Feb 11, 2021 by ashish
Make my trip - Refund penalty on non operational flight Closed
For my flight booking which went non operational due to covid pandemic I had raised a full refund request on **th Jan ****. I was promissed I will get full refund if the flights were non operational. However I got only Rs. ***** refund for a bo...
Feb 11, 2021 by Prateek Vinod Chadha
Make my trip - Refund required for flights cancelled due to lockdown Open
We booked our domestic air tickets through Make my trip - Booking ID : NF**************, for the following travel dates departure on *nd April **** (PNR No. YIWB*Z) and return on *th April **** (PNR No. SBWDSZ). But the flights got cancelled d...
Feb 04, 2021 by Bhavna Batra
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Questions about Make my trip
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How to contact Make my trip?
0124 462 8747
What is Make my trip office address?
8-1-400/61, 2nd Floor, Westfield Center, Delux Colony, Rethi Bowli, Tolichowki Main Road, Hyderabad
What is Make my trip customer care email?
service@makemytrip.com
Where to find Make my trip discount coupons?
Who is the Owner / CEO of Make my trip?
Rajesh Magow
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