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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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a. Contact the customer support of Ltfab.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
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Resolution
Ltfab.com - Damaged and different product received Open
I have ordered saree from this website but received a totally different product. Colour was not the same and also the material was not the same. I complained to return that. Even they don't have a return policy. You have to exchange the product...
Apr 24, 2019 by Chirangi chavda
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