File a Complaint against Lenskart
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Lenskart?
If you are not satisfied with Lenskart, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Lenskart and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Lenskart
But before filing a complaint, you should
a. Contact the customer support of Lenskart first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Lenskart - Lenskart Frame not replaced Offered Resolution
Had asked for a replacement for Order id # **********.on June ** ****. Even after picking up the product, Lenskart has till date not given me a replacement for product. Had raised ticket for same #******** for which I was assured to be given a ...
Aug 19, 2020 by Abraham
Lenskart - Item not delivered and git msg of item delivered by lenskart Closed
On *th july **** I got a msg that your item has been delivered but it wasn't. I called customer care many times. They raised a complaint and said wait for **-** hours. Its been more then that ** hours I called many times. I got no upd...
Jul 10, 2020 by Ritika
Lenskart - Package not delivered Closed
I have placed an order on * June, a Vincent Chase Eyeglasses and paid online but till now I have not got the product and no updates on it. I have called customer care services multiple times and they are telling they don't have any updates fr...
Jun 17, 2020 by Alfred Joy
Lenskart - Warranty claimed decline Awaiting Details
I bought a Jhon Jacob frame in **** and their so called blue cut glasses, within warranty period the golden frame gets faded and I claimed for warranty but there is a scratch on the glasses but the glass also have warranty and the frame also...
Jun 16, 2020 by Yumnam Soviet Ningthoucha
Lenskart - Item not received but its showing delivered Closed
Few I purchased an eye wears in lenskart but its showing delivered, still not delivered delivery boy, a d he is not answering my irresponsible and abusive talking with About,no,**********...
Jun 14, 2020 by GAJJI SHASHIVARDHAN
Lenskart - I orderd my lenses from lenskart the status shows delivered but its not delivered to me Closed
My awb no. For my order is ********** my order is to deliver today its shows delivered but its not delivered yet ..it was a essential good i need it urgently...
Jun 11, 2020 by CHELSY Singhal
Lenskart - 1 package not delivered 1 delivered with broken box Offered Resolution
I ordered a pair of Eyeglasses on ** march **** from Lenskart. Order # : ******** One of which is not delivered to me and other was given with broken box. Its been * months and ** days from the order i have no glasses to wear and my eye si...
May 31, 2020 by Abhishek Dhyani
Lenskart - Package not delivered Closed
I ordered lenses on march ** . money was paid .but I didn't get my lenses.i visited lenskart MVP branch * times.i visited blue dot courier.they said the tracking ID itself wrong.when I said this lenskart stop not at all responding.worst custome...
May 28, 2020 by Kuna Shilpa
Lenskart - Lenskart not giving my refund Closed
I visited the lensekart store twice as below location, we selected the spectacle and payed the money via airtel money app also via my debit card, there was a transaction completed, but order was not placed. Lenskart took my money and did not...
May 26, 2020 by Akshay m
Lenskart - Refund Offered Resolution
Subject: Re: **********: refund related Very shame till time no refund has been credited in my account despite number of calls to customer care very shame One of my biggest mistake in life that I visited Lenskart,Fake false commitment, cust...
Mar 13, 2020 by Deepak
Lenskart - Defected eyeglassess delivered 5 times still lenskart not processing refund Closed
I had placed a order for power eyeglassess for my daughter and after some times there was sone defect in glasses. Gave to lenskart for replacement in January and when glasses came again they were defected , very poor quality scratches on glasse...
Mar 08, 2020 by Upasna Verma
Lenskart - Wrong lenses Closed
I bought the specs on **th Dec. When they came the lenses were wrong. I could not see anything from them. When complained they asked me to return and they will fix it. After a lot of month I got the specs but the same problem. They changed the ...
Feb 02, 2020 by Divya Arora
Lenskart - Refund awaiting Closed
visited lenskart store at MG Road on **th November along with my parents. To get eyes checked and get shades for them and spectacles for me. *.First we chose our frames and waited for eye test. The representatives were unprofessional and wer...
Dec 20, 2019 by Swati Singh
Lenskart - Refund Awaiting Details
Lenskart mailed refund initiated on *th december **** but it is not credited to my account. payment gateway said given transaction id is invalid. My bank initiated dispute against transaction. I have asked more than *** times but they won't rea...
Dec 18, 2019 by Thamizhvanan
Lenskart - Not giving refund Offered Resolution
I had ordered * pairs of eyeglasses from lenskart * month ago which I cancelled due to some personal reason. After that I mailed them for refund but they are not in mood of refunding my money. They are only sending me multiple mails and message...
Nov 23, 2019 by Shivani Valecha
Lenskart - No resolution for months Closed
Worst customer care ever! After multiple calls and mails- they replied saying they have to check with their senior management and take a decision? You know what you should do? Learn to take responsibilities for your mistakes and help custom...
Nov 14, 2019 by Anamika kinattukara
Lenskart - Wrong product delivered Closed
Placed an order on *th September using their buy one get one offer. Don't fall for this, because they charge you double the amount and call it an offer. Since we bought progressive lens for our parents it was very expensive. At first, One of th...
Nov 11, 2019 by Anamika kinattukara
Lenskart - Order places in lenskart showing the order but no response Open
Orders two pairs of glasses on *th Oct. it was showing that it will get delivered by **th, but it didn't get delivered. So I called their customer care, they said there is no order as such, after discussing for a few moments the executive confi...
Oct 18, 2019 by Soutik Sarkar
Lenskart - Inconvenience in product quality Open
I HAD PURCHASED A POWER GLASS ON **/** AIR VC*****- C* EYE GLASSES- PRDUCT ID :****** AS ABOVE THE DESCRIPTION ALONG WITH ME . THE CONCERN IS THAT I GOT THE ORDERED PRODUCT IN COUPLE OF DAYS WHEN I GOT MY PRODUCT THAT FOR MY FATHER HE IS COMPL...
Oct 13, 2019 by deepak Kumar nayak
Lenskart - Lens got scratch Offered Resolution
Lens got scratches and the person in the store of VR Punjab mall Mohali did not give the right response correctly make the customer visit again and again. Please help....
Sep 02, 2019 by Prateek Kakkar
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Questions about Lenskart
Ask questions about Lenskart and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Lenskart?
+91-9999899998
What is Lenskart office address?
Shop No 16/113, G 28A, Ground Floor,Z Square Mall M G Road, Mall Rd, near Bada Chauraha, Kanpur, Uttar Pradesh 208001
What is Lenskart customer care email?
support@lenskart.com
Where to find Lenskart discount coupons?
Who is the Owner / CEO of Lenskart?
Peyush Bansal
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