File a Complaint against Lenskart

Lenskart - Lenskart not giving my refund ^Closed

I visited the lensekart store twice as below location, we selected the spectacle and payed the money via airtel money app also via my debit card, there was a transaction completed, but order was not placed. Lenskart took my money and did not...

May 26, 2020 by Akshay m

Lenskart - Refund ^{Offered Resolution}

Subject: Re: **********: refund related Very shame till time no refund has been credited in my account despite number of calls to customer care very shame One of my biggest mistake in life that I visited Lenskart,Fake false commitment, cust...

Mar 13, 2020 by Deepak

Lenskart - Defected eyeglassess delivered 5 times still lenskart not processing refund ^Closed

I had placed a order for power eyeglassess for my daughter and after some times there was sone defect in glasses. Gave to lenskart for replacement in January and when glasses came again they were defected , very poor quality scratches on glasse...

Mar 08, 2020 by Upasna Verma

Lenskart - Wrong lenses ^Closed

I bought the specs on **th Dec. When they came the lenses were wrong. I could not see anything from them. When complained they asked me to return and they will fix it. After a lot of month I got the specs but the same problem. They changed the ...

Feb 02, 2020 by Divya Arora

Lenskart - Refund awaiting ^Closed

visited lenskart store at MG Road on **th November along with my parents. To get eyes checked and get shades for them and spectacles for me. *.First we chose our frames and waited for eye test. The representatives were unprofessional and wer...

Dec 20, 2019 by Swati Singh

Lenskart - Refund ^{Awaiting Details}

Lenskart mailed refund initiated on *th december **** but it is not credited to my account. payment gateway said given transaction id is invalid. My bank initiated dispute against transaction. I have asked more than *** times but they won't rea...

Dec 18, 2019 by Thamizhvanan

Lenskart - Not giving refund ^{Offered Resolution}

I had ordered * pairs of eyeglasses from lenskart * month ago which I cancelled due to some personal reason. After that I mailed them for refund but they are not in mood of refunding my money. They are only sending me multiple mails and message...

Nov 23, 2019 by Shivani Valecha

Lenskart - No resolution for months ^Closed

Worst customer care ever! After multiple calls and mails- they replied saying they have to check with their senior management and take a decision? You know what you should do? Learn to take responsibilities for your mistakes and help custom...

Nov 14, 2019 by Anamika kinattukara

Lenskart - Wrong product delivered ^Closed

Placed an order on *th September using their buy one get one offer. Don't fall for this, because they charge you double the amount and call it an offer. Since we bought progressive lens for our parents it was very expensive. At first, One of th...

Nov 11, 2019 by Anamika kinattukara

Lenskart - Order places in lenskart showing the order but no response ^Open

Orders two pairs of glasses on *th Oct. it was showing that it will get delivered by **th, but it didn't get delivered. So I called their customer care, they said there is no order as such, after discussing for a few moments the executive confi...

Oct 18, 2019 by Soutik Sarkar

Lenskart - Inconvenience in product quality ^Open

I HAD PURCHASED A POWER GLASS ON **/** AIR VC*****- C* EYE GLASSES- PRDUCT ID :****** AS ABOVE THE DESCRIPTION ALONG WITH ME . THE CONCERN IS THAT I GOT THE ORDERED PRODUCT IN COUPLE OF DAYS WHEN I GOT MY PRODUCT THAT FOR MY FATHER HE IS COMPL...

Oct 13, 2019 by deepak Kumar nayak

Lenskart - Lens got scratch ^{Offered Resolution}

Lens got scratches and the person in the store of VR Punjab mall Mohali did not give the right response correctly make the customer visit again and again. Please help....

Sep 02, 2019 by Prateek Kakkar

Lenskart - Lenskart payment not initiated ^Closed

I ordered the lens from lenkskart.com on **th August ****. I ordered two glasses of worth Rs ****. I paid through PayPal to Lenskart on the same day through online but still, in Lenskart site they are mentioning as payment pending. It has been ...

Aug 16, 2019 by Saravanan

Lenskart - Sluggish customer care at Lenskart( in fact the worst ever) ^Closed

Regarding Order #: ********** Placed On: ** May **** So far, I had a really terrible customer support experience. Around * month ago, I had a chat with a customer representative regarding cancellation of the order placed using gift ...

Jul 02, 2019 by Abhay Kumar

Lenskart - Replacement of specs ^Open

They delivered me specs which not readable. After two times given them for repairs but the problem is the same. ...

Jun 27, 2019 by Mohinder Chutani

Lenskart - Poor quality of glasses & frames ^{Offered Resolution}

I purchased two air flex eyeglasses from you having order no. #**********, PID- ****** dated:- ** April **** and the second one having order no.#**********, PID- ******, dated:- ** April ****. Now, the temples of both the frames have broken. I'...

Jun 20, 2019 by Rohit Mishra

Lenskart - Refund issue with Lenskart ^Open

I make an order of my specs whose size is bigger. So I return the product. After returning the product they ask me for the account number of my bank account. Therefore accordingly I gave the same but my refund couldn't be made in my bank accoun...

May 27, 2019 by Gurdev kaur

Lenskart - Sending promotional messages from my name to my contacts ^Closed

Lenskart is sending a promotional message to my phone contact quoting my name in the message due to which I am facing a very embarrassing situation. Today I faced a very awkward situation when the maid working at my home showed to my wife a mes...

Apr 19, 2019 by Ankit Kumar

Lenskart - Issue in the frame ^Open

I purchased sunglasses of John Jacobs brand from Kalkaji Delhi store having Model No. JJ****. Yesterday, when I pick my sunglasses to wear I found it's frame, got open and * glass removed from the frame and to fix the same I visited Lenskart Ka...

Apr 15, 2019 by Nitin Jain

Lenskart - Wrong product delivered ^Open

I have ordered two products with gold membership one is eyeglasses second sunglasses but received wrong eyeglasses frame. When I complained in customer care they sent a mail to me for attached * to * photos of the received frame but in **th on ...

Mar 28, 2019 by Ankit Sharma

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Questions about Lenskart

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How to contact Lenskart?

+91-9999899998

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What is Lenskart office address?

Shop No 16/113, G 28A, Ground Floor,Z Square Mall M G Road, Mall Rd, near Bada Chauraha, Kanpur, Uttar Pradesh 208001

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What is Lenskart customer care email?

support@lenskart.com

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Where to find Lenskart discount coupons?

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Who is the Owner / CEO of Lenskart?

Peyush Bansal

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