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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Jio mart?
If you are not satisfied with Jio mart, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Jio mart and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Jio mart
But before filing a complaint, you should
a. Contact the customer support of Jio mart first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Jio mart - Money deducted but order declined Open
I ordered some things from jio mart app , It was a prepaid order , money deducted from my sbi bank debit card and after few minutes order was declined . Haven't received any update regarding refund ....
Aug 17, 2020 by Kartik Kukreja
Jio mart - Money got deducted order declined by jio mart Open
I have ordered through order number *****************M grocery items on **th aug from jio mart website I had prepaid for my order through Google pay after the successful transaction my order got declined and I haven't received amount back to my...
Aug 17, 2020 by Navdeep Singh
Jio mart - Package not delivered Closed
Ordered on Jiomart on ** July **** via , Order Number *****************M, they have till date not delivered nor refunded. Escalated * times to their cs head also. No resolution....
Aug 16, 2020 by Anurag Khanna
Jio mart - Amount deducted from account but order declined after 30 min Closed
I had made order of **** rs from jio mart on August **.the mode of payment was google pay (prepaid). The amount was deducted from my account but it was showing confirmation pending in my jio mart account after ** min it got declined and Massa...
Aug 16, 2020 by Charmi Bhanushali
Jio mart - Refund not initiated for cancelled order by jio Mart Closed
Order number:-*****************M Mode of payment:Zeta Sodexo Total amount:****.** Payment date: **th July **** Registered mobile number: ********** Transaction number:************...
Aug 16, 2020 by Bhavik Maniar
Jio mart - Amount debited but order declined and no refund issued Closed
I made a payment today @ jio mart app through google pay for the amount of Rs ***.**. Payment debited from my account but my order is declined and no refund have been issued for that order till now. Order No : *****************A Order Da...
Aug 16, 2020 by Barath
Jio mart - Amount paid and the order has been declined Closed
The order has been placed and the amount is paid via google pay. That order has been declined. So, I placed the same order using 'try again' option and again I paid for the order. This time the order has been confirmed. To know the refund sta...
Aug 15, 2020 by Valluri Deepika Surya
Jio mart - Money deducted but not able to find my order in the app Closed
Hello this is Eeshwar I ordered couple of items from jio mart and it costed me around *** Rs to be more precise ***.**,I choose option to pay through google pay i got message from google play that jiomart is requesting same amount and i payed i...
Aug 15, 2020 by Eeshwar dronavalli
Jio mart - JIO Mart Order Missing Item order not initiated Open
Reference below mentioned order: Order ID:. *****************A (** items) Date of order placed: **/**/**** **:** AM Following three Items were missing during delivery. Against which refund was done for only two items: *. Closeup Ever...
Aug 14, 2020 by Sachin Sharma
Jio mart - Very Very Very bad experiences when it comes to returning the ordered product from them Closed
I have ordered one product and received product was different. I have received product on *-August-****. I have complaint them on call and mails from *-August-****. I have called them ** times from which three times they have picked my phone....
Aug 14, 2020 by vivek rajesh patel
Jio mart - Refund Open
I haven't received any of the items in this order but have been refunded only ₹***.** out of ₹***.**. After receiving this refund I was confused so called customer service and they said they will register the compliant. Then whenver I call ...
Aug 14, 2020 by Kavitha barathi
Jio mart - Package not delivered Open
I ordered two packets of chips as a trial on jiomart on prepaid basis they keep delaying the delivery date and recently its showing delivered while i didn't received any product and they even took my money...
Aug 12, 2020 by Jaskirat Bajaj
Jio mart - Jio Mart Online groceries not delivered and not refund the amount back Open
I ordered groceries through Jio Mart app on Aug-**-****. Order No: *****************A and amount is ***rs. August *th someone called and told as order delivered to my apartment security, I went down and checked not even single item received wha...
Aug 11, 2020 by Manikya Rao Lade
Jio mart - Serious froud by Jio Mart Open
After my previous Complaint Id: *****, they have marked status in their app as delivered. Previously it was showing returned. I have already attached previous screen print (with Complaint Id: *****). I am attaching current screen-print. It se...
Aug 10, 2020 by Manoj Kumar Sinha
Jio mart - Refund issue Closed
My order no is. *****************A, neither ordered delivered nor my refund initiated. ...
Aug 08, 2020 by Sumit Choudhary
Jio mart - Not Delivering Not Refunding Closed
I have ordered some grocery items first time from Jio mart on **th July ****. The order was prepaid. The delivery date was **st July ****. On **th July **** the bill was generated for ***.** against actual order amount ***.** because the weight...
Aug 08, 2020 by Sujeet Kumar Gupta
Jio mart - Refund is not initiated after 15 days of my cancel order Closed
I have order on JIO Mart on ** July **** worth. Rs. ****.**. Due to some my past order issue was not resolved and bad customer services. I have cancel my order on ** July ****, *:** am. but till the date my refund is not initiated. I send sev...
Aug 07, 2020 by Nikhil Sharma
Jio mart - Items not delivered but jio mart app saying its delivered Open
I have placed the order ******************M* (* items) and it's not delivered to us yet but the site showing the order was delivered. I have contacted Jio mart through whatsapp, customer care number [after **+ trails they picked only once] and...
Aug 07, 2020 by kasi Viswanadham
Jio mart - Order not delivered Closed
my jio mart order number is *****************M.I have received a message from JioMart that my order is delivered but I haven't received the order yet. I tried to contact many time to Jiomart customer care but there was no response.I placed an o...
Aug 06, 2020 by Renuka
Jio mart - Delivery issue cancellation of order Closed
My order no. *****************A was placed on * Aug, ****. Expected delivery date was * Aug, Tuesday. Now everyday, delivery date is shifting to * more day. It's * Aug today, and now it's showing expected delivery by tomorrow. Customer servic...
Aug 06, 2020 by Amandeep Kaur
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