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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Ixigo.com?
If you are not satisfied with Ixigo.com, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Ixigo.com and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Ixigo.com
But before filing a complaint, you should
a. Contact the customer support of Ixigo.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Ixigo.com - Refund not processed Closed
I have booked an Indigo flight with Ixigo on **th May **** (PNR: UD*JXR ). I paid an extra amount as insurance to cover cancellation fees too. The flight was canceled by the airlines due to lockdown, and the airline company also refunded the ...
Aug 18, 2020 by Nupur Neogy
Ixigo.com - Refund for flight ticket Open
I got an email on *st May by your airlines that money will be refunded in original payment mode till **th June. But till now there is no refund. And my ticket is in cancellation pending mode from previous * months. I am paying extra charges for...
Jun 25, 2020 by Kumar Shubham
Ixigo.com - Air Ticket Not Refunded From Ixigo Open
Air Ticket Not Refunded from https://www.ixigo.com/. I booked a Vistara Air ticket from *rd party vendor https://www.ixigo.com/ for travelling from Delhi to Bangalore on **th March. i called ixigo to cancel this flight but they asked to contact...
Jun 17, 2020 by Jatin Sharma
Ixigo.com - Refund not issued Open
I have made a lot of bookings using ixigo and I have cancelled the flights directly by calling vistara airlines(as advised by ixigo) and they have provided full refund. The refund money is immediately credited to ixigo(as told by vistara custom...
Jun 02, 2020 by Karthick ramanathan
Ixigo.com - Booking amount not refunded by IXIGO Open
Due to the current COVID situation. My airline partner cancelled the flight and created a credit shell, I contacted them to get my money back but they sent this money to IXIGO. I contacted ixigo for the same and they have been delaying this ref...
May 23, 2020 by Akshay Agnihotri
Ixigo.com - Non Booked Ticket amount not refunded Closed
I have been following up with the call center for the refund of fare for tickets booked by me on *th of March from Shirdi to Hyderabad. The tickets for not confirmed but the amount of **** was deducted from my bank account, immediately i have u...
Mar 12, 2020 by Sundeep Sarda
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