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IRCTC
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How to resolve IRCTC complaints online
If you want to complain about a problem that relates to IRCTC, you have reached the right place.
File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against IRCTC?
If you are not satisfied with IRCTC, file a complaint now:
1. Go to "File a Complaint" form
2. Choose IRCTC and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from IRCTC
But before filing a complaint, you should
a. Contact the customer support of IRCTC first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with IRCTC
Find the contact details of IRCTC to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
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Social Network
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Legal Network
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IRCTC - File TDR Amount Not received Open
I have booked a tatkal from Egmore to tenkasi on **th August for four people, while booking the tickets were waiting list ** - **. On the day of travel, two tickets got confirmed and two waitlisted. At the time I called irctc customer care abou...
Jan 09, 2019 by VIJIN C J
IRCTC - IRCTC not refunded my amount Closed
I had done transaction on irctc website through Bharat QR code dated ** Dec **** of amount ***. The transaction was successful. But due to cancellation of irctc ticket same amount refund initiated from irctc side. It's been more than ** days bu...
Jan 09, 2019 by Md Akram Hussain
IRCTC - Transaction failure Open
I have booked ticket from Vadodara To Kosamba Jn. on *th January,**** having PNR No. **********. But it showed that transaction has failed. Hence I booked once again and got confirmation having PNR No. **********. Then I came to know both ticke...
Jan 08, 2019 by Sangram Prataprao Pawar
IRCTC - Cancellation refund not received Open
Booked my Ticket from IRCTC website, paid through my debit card. Due to non-confirmation of reservation it gone cancelled automatically. I haven't receive any cancellation refund since August ****. I contacted IRCTC at care@irctc.co.in , th...
Jan 06, 2019 by Kailash Sharma
IRCTC - Ticket not confirmed but money deducted Closed
I booked a ticket on irctc . The money was deducted from my account but ticket was not booked. I booked a ticket on **/**/****. The money was deducted from my bank but ticket was not booked. User id : phs** Transaction id are: **********...
Jan 05, 2019 by Paras Shah
IRCTC - Cancell amount not received Open
I am booked my ticket with irctc dated **.**.**** PNR **********, after * or * days train showing cancelled but in irctc site no cancel button showing till now. Today **.**.**** i am talking with there customer care they are saying cancel amoun...
Jan 04, 2019 by Sunil Verma
IRCTC - Irctc ticket has been cancelled mail recieved me but amount is not showing in my account Open
dear sir/madam I booked ticket in oct month for * nov ****,the ticket has been cancelled but till now the refund not recieve me. I had done payment by credit card. iam sending my pnr number and credit card statement for the month of nov...
Jan 03, 2019 by mukesh kumar swami
IRCTC - Refund Closed
I met with two failed transactions on **/**/**** for which no refund has been recieved till date. On enquiry IRCTC,they are stating that the refund has been made on **/**/****.But the amount has noot been refund yet. Now they are requesting ban...
Dec 27, 2018 by Hariharan.M
IRCTC - Cancellation of Train and carelessness of IRCTC Closed
PNR: ********** Train cancelled,don't received any prior info, Today When I manually checked and called to *** rep behaved rudly, disconnected call without giving resolution. (No alternative by IRCTC. I am disappointed, feeling helpless. ...
Dec 26, 2018 by AJAY KUMAR YADAV
IRCTC - Refund Amount haven’t been received Closed
I have booked train ticket from Bangalore to Ambur through an online website. The next day I cancelled my ticket, I still haven’t received my refund amount of rs.***. When I tried to reach out to the online website customer care, they are sta...
Dec 07, 2018 by Nancy
IRCTC - Non ac seat given in first class Closed
Given non ac seats in first class ticket For ***/- While booking ticket it Never mentioned that it is non ac......
Nov 26, 2018 by Farhan
IRCTC - Refund not received from IRCTC Closed
i have purchased a rail;way ticket of two persons. after departure train terminated short of destination.i have filed TDR on **/**/** but till no amount refunded. details of ticket: journey date: **/**/** PNR No-********** date of TDR filin...
Nov 26, 2018 by sandip mukherjee
IRCTC - Unprocessed refund. Open
waiting list ticket cancelled but refund not yet processed.bank is showing the pending status....
Nov 19, 2018 by Jayshri Gupta
IRCTC - Refund for the failed transaction not done Open
I booked tickets on irctc on *st and *th of November for the journey date of **th and **th and all the transactions were failed,but amount debited from my account with following transaction Id ************ ************ ************ *******...
Nov 14, 2018 by Himanshu sharma
IRCTC - Amount not refunded Open
My ticket was wait listed after chart preparation. So my ticket booking amount of Rs.*** not got refunded by Indian railways...
Oct 24, 2018 by ABDUL RAHMAN B
Respected Sir, I have cancelled my ticket for gomti express with pnr no :********** for october ** on * october due to some issue. Its been more than ** days I haven't receive the money of amt of rs **** in my paytm...
Oct 24, 2018 by Mustajab Rizvi
IRCTC - Refund not received still date Open
respected sir/ mam, I have online book the ticket on date **/**/**** from Hisar to Surat pnr no :- ********** *A-C Train no - *****, but the ticket was online cancel due to waiting list, Problem is still date i am not received refun...
Oct 19, 2018 by mahendra kale
IRCTC - Refund not received(TDR) Closed
pnr no..********** file tdr date=**.**.****...
Oct 16, 2018 by NAYAN KUMAR BHOGAR
IRCTC - Amount deduction and train ticket Open
I am trying to book a tatkal ticket from bkp to hwh on date- ** nov ****.amount has been deducted twice but i didn't get any ticket. I am trying to contact them through email but they are not replying. There contact number is always busy....
Nov 16, 2017 by Ravi kant kumar
IRCTC - Deduction of amount for a failed transaction Open
I booked my ticket online by IRCTC app in Tatkal quota on **sep' ****. At first when I was trying to pay the amount, the transaction failed. So, I again booked the ticket and this time the payment was successful. I got the confirmation on my em...
Oct 05, 2017 by Kumar Gaurav Mishra
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