File a Complaint against IRCTC
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against IRCTC?
If you are not satisfied with IRCTC, file a complaint now:
1. Go to "File a Complaint" form
2. Choose IRCTC and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from IRCTC
But before filing a complaint, you should
a. Contact the customer support of IRCTC first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
IRCTC - Non refundable money after ticket cancellation Closed
I had booked my ticket on */**/**** from Gorakhpur to Allahabad. I made the payment online. But the ticket was automatically cancelled. So from that date to now, I did not get back my money in my account. Pnr: **********...
Apr 22, 2019 by Arjun singh
IRCTC - Online TDR request repudiated Open
I booked a tatkal online ticket but filled TDR when I found the train was late more than * hours. My TDR request repudiated as passengers travelled despite I never travelled and remain in my shop. I want compensation....
Apr 18, 2019 by Suman verma
IRCTC - Non reservation candidates in reservation compartment Closed
I have two reservation tickets from SC to BVRM town station. Today I was about to board the train but people don't allow me to get in. The person without reservation tickets entered reservation compartments and does not have the place for peopl...
Apr 09, 2019 by Satyaveni
IRCTC - Issue in the refund Closed
I cancelled an e-ticket (PNR **********) in IRCTC on ** -**-****. Refund amount of Rs *** is not credited yet in my bank account. I tried calling IRCTC customer care but the issue couldn't be resolved. Finally, I wrote an email regarding the is...
Apr 08, 2019 by Priya
IRCTC - Money not refunded Open
I have booked a ticket on Feb *, ****, from their application (irctc) which was a failed transaction and money deducted from bank account but I didn't get my refund. ...
Apr 01, 2019 by Saroj singh
IRCTC - Money not refunded Open
Irctc was not refunded my amount. In spite of sending emails, they say it will be credited in * working days. Now * working days are over, no such credits are been seen in my account. I have sent them bank statement but they give the same excus...
Mar 31, 2019 by Tufel khan
IRCTC - Refund of the cancelled ticket not given Closed
I have booked two Irctc tickets (Pnr Numbers: ********** & **********). After that, I have cancelled those tickets. And the Irctc has sent me a refund confirmation mail on **st January. But till date, I have not received that amount on my accou...
Mar 25, 2019 by SUMANTA TRIPATHI
IRCTC - Refund not received Open
The ticket was booked in counter through card payment and it was cancelled through the counter and it has been told that the refund will be credited to the respective bank account in * days time period. The cancellation date was ** March ****, ...
Mar 23, 2019 by Ramanichandran
IRCTC - Full amount is not refunded Closed
I tried booking a tatkal ticket today morning. My money was detected twice but my ticket was not booked. Later I got a refund for one transaction only. My actual ticket amount was Rs.***. I should be refunded Rs.*** since my ticket was not book...
Mar 07, 2019 by Siva bharathi
IRCTC - Amount not refunded Open
I have booked ticket of shram shakti (*****) from cnb to ndls on * March **** in tatkal quota for sleeper class. I.e, of ₹***. The app shows payment failed but the amount is deducted from the bank. Transaction Id- ***************...
Mar 07, 2019 by Kuldeep Awasthi
IRCTC - Refund not received Closed
I had cancelled a ticket from csmt to bam in Konark express having pnr no. ********** /irctc Transaction ID ***************. The refund has been processed on **/**/**** and refund amount is Rs ***/-. However, I have still not received the amoun...
Mar 05, 2019 by Sambit patro
IRCTC - Requisition for the amount to be refunded Open
I have done a reservation in November **** with PNR No: **********. I have cancelled my ticket on **-**-**** but the money was not refunded yet. Please look into the matter. Attachments: My cancelled ticket...
Mar 02, 2019 by Chintapalli Hema Durga
Instead of booking the ticket on **/*/**, incidentally, the ticket has been booked on **/*/**. The current status of the ticket is wl * & wl * which means that the amount should be refunded when I requested for refund, they denied. DOJ **/*/**...
Feb 26, 2019 by Inamul Hasan
IRCTC - TDR refund not received Open
I filed tdr after one hour of train departure while the train was late more than six hours. Now irctc says they could not process my tdr due to one hour delay....
Feb 24, 2019 by Arvind kushwah
On **th Jan I booked ticket & pay via Citibank, ticket did not get generated however amount deducted. I am calling irctc & mailing them many times but no response. Then I contacted Citi bank, they send proof that money got deducted to irctc....
Feb 23, 2019 by Gourav Pachori
IRCTC - My ticket amount not credited when Railways cancelled train Jan shatabdi Closed
Railways sends me the message on my number on ** dec **** that my train no.***** on date ** dec **** is cancelled "Due to un avoidable circumstances .then why you are not paying my amount back. Please help me so that railway department can repa...
Feb 12, 2019 by KapilSinghani
IRCTC - Amount not refunded Closed
My amount is not refunded when my train is cancelled.......
Feb 12, 2019 by KapilSinghani
IRCTC - Irctc air ticket not booked but amount deducted from account not refunded Closed
Sir On **.**.** air ticket booked from my debit card through irctc air ticket booking app from Hyderabad to Bhubaneswar. But ticket status not booked but amount deducted from my account Rs ****.**. Transaction no ********** One more tran no...
Feb 05, 2019 by Badshah Patel
IRCTC - No refund from irctc till now (its been 5months now) Open
Dear sir I have tried booking a railway ticket from Jodhpur to delhi Cantonment recently via irctc app on **th September ****. When i chose e wallet paytm as an option and added money through punjab national bank internet banking, money got de...
Jan 31, 2019 by Agni Pratap Singh Rathore
IRCTC - IRCTC Refund Open
I Booked A Ticket And Which Is Failed And Irctc Refund The Same Amount For That On **/**/**** Which Is Not Yet Credited My Bank Account. I Raised Complain Too Many Times And Every Time They Said Send Me Complete Bank Statement And I Do For The...
Jan 24, 2019 by MANISH
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