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IRCTC
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How to resolve IRCTC complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against IRCTC?
If you are not satisfied with IRCTC, file a complaint now:
1. Go to "File a Complaint" form
2. Choose IRCTC and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from IRCTC
But before filing a complaint, you should
a. Contact the customer support of IRCTC first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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IRCTC - Not refunding money Open
I have booked a ticket from Patna to Mumbai in suvidha express.my traveling date was *th August ****.on the same train has been cancelled from cheoki junction and train has returned to patna.on enquiry at cheoki junction they told us online tic...
Aug 16, 2019 by PRIYANSHU ANAND
IRCTC - Denied to refund the cancellation charges which I have to pay for their mistake Closed
They are doing a scam.Yesterday i was booking a ticket so when i proceeded to the payment page and paid with my debit card it showed payment failure and it redirected me to the payment page again so i again paid the amount with my Debit card an...
Aug 07, 2019 by Varun
Dear/Sir, Kindly note that Sir, I have booked two tickets On *nd July ****. One amount of rupees ****.** is credit in my account on date **-july-****. But *nd One not credit on my account yet of Ruppees ****.** with Net charges SO, det...
Aug 02, 2019 by Roshan Indal Rathod
IRCTC - Refund not initiated for cancelled train Open
I made a train booking through irctc.Co.In platform for my journey on July **, ****. On **th July I received a message saying that my train was cancelled. I verified the information via '***' helpline number. They confirmed that the train was ...
Aug 01, 2019 by SANCHIT JAIN
IRCTC - Irctc refund issue Closed
Money deducted but my ticket is not booked ...
Jul 29, 2019 by Anurag srivastava
IRCTC - Refund not received from railway Open
i have filed TDR with IRCTC on ** april **** for train late more than ** hours but my refund amount not credited to my account till date. i want compensation alongwith my original amount...
Jul 25, 2019 by Dr. Md jamaluddin khan
IRCTC - Ticket booking transaction shows failed but money is deducted Open
Yesterday I booked a normal railway ticket from IRCTC application. The ticket was never booked and the money was deducted from Bank account through UPI payment mode....
Jul 23, 2019 by Ganesh Dattatray Bharte
IRCTC - Money not refunded Open
PNR -PNR- ********** DOJ - **-**-**** the ticket was cancelled on **th June , but i haven't received my money back yet , i have messaged and contacted you a no of time , still it's been ** days and i haven't received my money. i am attaching ...
Jul 23, 2019 by NIHAL GAURAV
IRCTC - Train fare of cancelled train not paid Open
Three passengers from Tiruchirappalli proceeded to Pune in LTT Express on **/**/**, further to reach Sainagar Shridi by Fast Passenger No:***** on **/**/** PNR:**********.As it was raining heavily on **/**/** in Mumbai,we checked staus of this ...
Jul 20, 2019 by Gnanavelu
I had booked my train tickets yesterday through phone pe apps in IRCTC. Money got deducted and later transaction got failed, tickets not booked and my money didn't refund yet and it also not showing failed transaction in IRCTC app it is only sh...
Jul 16, 2019 by Kanchi Ragha Venkata Sai Sushma
IRCTC - IRCTC NON REFUND NON TRAVEL PARTIALLY CNF FAMILY TICKET Open
We have file TDR against PNR No.********** dt.**.**.**** but refund cancelled due to Non travel certificate against WL/RAC Passenger Not obtained in Partially CNF family dt.**.**.**** TTE asked time of travel other passenger not traveled but n...
Jun 27, 2019 by AJAY KUMAR GUPTA
IRCTC - Money deducted but ticket not booked and no refund Closed
Hello this this to complain that I was booking train ticket and for payment option I used bhim app but ticket booking was unsuccessful as the bank didn't responded to it and my money was also debited from my account and still I have not receive...
Jun 14, 2019 by Vaishali Thakur
IRCTC - IRCTC customer care representative misleads me to cancel ticket Open
I had booked a ticket for * passengers on ** May' **** with PNR Number **********. Out of which only * passengers get confirmed seats. The *rd passenger has no berth and *th passenger's status was waiting List * after chart prepared. I called o...
Jun 12, 2019 by Arindam Bhattacharjee
IRCTC - No refund received Open
After again and again they are saying the train was not cancelled but it was cancelled. I have all proof legal via newspaper and media report news. I try to cancel the ticket but they were showing an error ISl deleted again and again now they a...
May 21, 2019 by Kushal choubisa
IRCTC - Transaction failed but money deducted while train ticket booking via irctc Open
Tried booking train ticket via irctc but the transaction failed and deducted the amount. Please help. Ticket ID *******....
May 17, 2019 by Chingakham Yaipha
My ticket with PNR ********** from NCJ to PNQ was cancelled and no refund was made. The Booking status/current status was TQWL*/TQWL* at the time of booking. At the time of cancellation, the status was TQWL*. As per Irctc rules refund must be m...
May 16, 2019 by Jeyasugilkumar
दिनांक * मई ** को टिकिट कैंसल करवाया गया था जिसका रिफ़ंड * साल बाद भी नहीं मिला है | कई मेल कई कॉल आइ...
May 03, 2019 by MANOHAR SINGH SINDHAL
IRCTC - Money not refunded for cancelled ticket Closed
I have cancelled my tickets but money is not refunded yet. I have mailed so many times to IRCTC website. They said money is refunded but it is not credited to my account. Regarding this, I have mailed for so many times. Even I contact bank but ...
May 02, 2019 by Kalyana vinothini
IRCTC - Air ticket money not refunded Open
I made payment for the air ticket from IRCTC air app on **th April **** and an amount of **** was deducted from my account. But it showed the booking failed after ** mins. I waited for three more days and booked a ticket for the same flight fro...
Apr 24, 2019 by Manish Kumar
IRCTC - Non refundable money after ticket cancellation Closed
I had booked my ticket on */**/**** from Gorakhpur to Allahabad. I made the payment online. But the ticket was automatically cancelled. So from that date to now, I did not get back my money in my account. Pnr: **********...
Apr 22, 2019 by Arjun singh
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