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IRCTC
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against IRCTC?
If you are not satisfied with IRCTC, file a complaint now:
1. Go to "File a Complaint" form
2. Choose IRCTC and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from IRCTC
But before filing a complaint, you should
a. Contact the customer support of IRCTC first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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IRCTC - Refund is not done Open
I had booked train tickets through IRCTC on *th October in Tatkal bases and ticket got cancelled due to no seats available and PNR#**********. I received a message on **th October from IRCTC stating 'Your amount will be credited within *-* days...
Nov 02, 2019 by Mallappa Halyal
IRCTC - IRCTC refunds not received Open
I had three transactions with IRCTC. * were failed transactions and * was cancelled ticket. I haven't received refunds for any of them. It's been over * weeks after they processed refunds. Even after multiple emails and calls to IRCTC there is ...
Nov 02, 2019 by Prabhath Mathew
IRCTC - Cancelled ticket amount not refunded after 3 months Closed
I cancelled my booked train ticket on *st August.(PNR no - **********) .But I haven't received the refund amount yet.I raised so many complaint. Till date they haven't done anything on that. Complaint Ticket Id:-******* I called IRCTC customer...
Oct 31, 2019 by Subhasmita Baral
IRCTC - Refund got stuck at payment gateway Closed
I cancelled my booked train ticket on irctc pnr ********** and was willing to get refund after some days i got a mail from irctc that refund has been processed but it was not credited in my account. I called IRCTC customer care and talked to s...
Oct 21, 2019 by Kaustubh Singh
IRCTC - IRCTC not refund cancelled ticket amount Open
Due to ticket confirmed in RAC I have cancelled my travel on ** Jun **** from SKN to ANVT(Train No *****) with PNR Number **********(file TDR) and same day I booked ticket ** Jun **** from ALD to ANVT Train No ***** PNR No ********** coz no tic...
Oct 15, 2019 by Ravindra Yadav
IRCTC - Higher cancellation charges for train Closed
For the below booking ids goibibo has deducted higher charges for my train ticket booking TRNIFG***W*SRX TRNIFEZAD*TXSB The IRCTC charges are *** rs for sleeper class ticket * tickets cancelled ***x*= *** Total money deducted by g...
Oct 14, 2019 by Prasenjit das
IRCTC - They didnt refund my amount. Open
I have booked my train tickets on **rd sept ****. And I was cancelled on **th sept ****. I have not received refund amount where the tickets have been cancelled. ...
Sep 27, 2019 by Tharun kumar
IRCTC - Tatkal Ticket Refund not given even when Train Route is changed Open
I have booked a ticket from Bangalore to Ballari (PNR: **********) for HAMPI express to travel on **th September. At the time of booking it allowed me to book to BALLARI. But the train has been diverted and it is not going to Ballari. So, I...
Sep 26, 2019 by Manjusha Jayam
IRCTC - IRCTC ticket amount not refunded after 2 months Closed
I had booked a ticket which i cancelled on **th june. When the amount was not refunded after * week i raised a complaint. Till date they haven't done anything on that. All they tell me that i should contact my bank. Why should I as a custome...
Aug 24, 2019 by Mrinal Harsh
IRCTC - NOT PROVIDING REFUND Open
On * july i book ticket in tatkal quota but due to some reason train start from Igatpuri instead of LTT . My PRN NO IS ********** I file TDR but it was repudiated...
Aug 20, 2019 by Rahul Vijayshankar Yadav
IRCTC - Train booking problem Open
I was travelling in a confirmed ticket from Cuttack to behrampur, on train number ***** in coach number s** , but the coach number does not exist in this train , I have been standing near the toilet with a confirmed ticket ...
Aug 20, 2019 by Padmalochan Das
IRCTC - Ticket not booked but amount debited Open
I have to book tatkal ticket on *th August ****. But the thing is booking got failed and an amount of ***Rs got debited from my bank account. I have contacted the ircrtc customer care regarding this problem but they didn't solve my problem. ...
Aug 17, 2019 by Vinoth
IRCTC - Not refunding money Open
I have booked a ticket from Patna to Mumbai in suvidha express.my traveling date was *th August ****.on the same train has been cancelled from cheoki junction and train has returned to patna.on enquiry at cheoki junction they told us online tic...
Aug 16, 2019 by PRIYANSHU ANAND
IRCTC - Denied to refund the cancellation charges which I have to pay for their mistake Closed
They are doing a scam.Yesterday i was booking a ticket so when i proceeded to the payment page and paid with my debit card it showed payment failure and it redirected me to the payment page again so i again paid the amount with my Debit card an...
Aug 07, 2019 by Varun
Dear/Sir, Kindly note that Sir, I have booked two tickets On *nd July ****. One amount of rupees ****.** is credit in my account on date **-july-****. But *nd One not credit on my account yet of Ruppees ****.** with Net charges SO, det...
Aug 02, 2019 by Roshan Indal Rathod
IRCTC - Refund not initiated for cancelled train Open
I made a train booking through irctc.Co.In platform for my journey on July **, ****. On **th July I received a message saying that my train was cancelled. I verified the information via '***' helpline number. They confirmed that the train was ...
Aug 01, 2019 by SANCHIT JAIN
IRCTC - Irctc refund issue Closed
Money deducted but my ticket is not booked ...
Jul 29, 2019 by Anurag srivastava
IRCTC - Refund not received from railway Open
i have filed TDR with IRCTC on ** april **** for train late more than ** hours but my refund amount not credited to my account till date. i want compensation alongwith my original amount...
Jul 25, 2019 by Dr. Md jamaluddin khan
IRCTC - Ticket booking transaction shows failed but money is deducted Open
Yesterday I booked a normal railway ticket from IRCTC application. The ticket was never booked and the money was deducted from Bank account through UPI payment mode....
Jul 23, 2019 by Ganesh Dattatray Bharte
IRCTC - Money not refunded Open
PNR -PNR- ********** DOJ - **-**-**** the ticket was cancelled on **th June , but i haven't received my money back yet , i have messaged and contacted you a no of time , still it's been ** days and i haven't received my money. i am attaching ...
Jul 23, 2019 by NIHAL GAURAV
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