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IRCTC
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against IRCTC?
If you are not satisfied with IRCTC, file a complaint now:
1. Go to "File a Complaint" form
2. Choose IRCTC and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from IRCTC
But before filing a complaint, you should
a. Contact the customer support of IRCTC first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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IRCTC - Railway Ticket Refund money not received Closed
Pnr # ********** had booked Goa tickets and had cancelled the same on *-Nov-****. no refund of the amount received from then . I dully got the sms saying it will be refunded. From then i am following on phone to receive UPI trfr ref no. they s...
Nov 25, 2019 by Roopali Agarwal
IRCTC - Refund not provided Closed
I booked a counter ticket from New Delhi to Vadodara. But I got message just * hours before that my ticket is not confirmed. Station was far from my location and when I went there at enquiry office they said ask TC if he can confirm an give a s...
Nov 25, 2019 by Harpreet Kaur
IRCTC - TDR FILE BUT STILL NOT GET REFUND AFTER NORMS OF Open
I booked ticket with PNR NO.**********. On dated **.**.**** ( a date of journey), i filed TDR due to train diverted and not touching destination station. Tdr registration no. ************. I mail so many mail for refund and call to irctc but th...
Nov 22, 2019 by MITESH PATEL
IRCTC - Irctc refund not credited Open
I have cancelled the ticket with PNR ********** and transaction ID ***************.on October **rd, till today refund amount is not credited into my account ...
Nov 19, 2019 by Satish
IRCTC - Refund not provided Closed
We had booked a full Bogie (Compartment) in Train, that time they had taken ***** deposit amount which they sid they will return after completing the journey. they even took the bank details from us ad they will refund the deposited amount but ...
Nov 14, 2019 by Bhavesh Batawale
IRCTC - False information of service Open
Indigo flight *E *** (Guwahati to Jaipur )is a nonstop flight as shown during booking but during boarding, I came to know that it has one stop at Kolkata because many passengers of Kolkata were boarding. I asked the indigo employee in flight ab...
Nov 13, 2019 by Arun kumar
IRCTC - Didn t get side lower berth for sleeper class Open
I tried to book * tickets online dated **th Dec ****, from kalaburgi to Bengaluru of which * senior citizens. While booking ticket, i have chosen Lower berth and side lower berth as preference. However not even a single lower berth i have...
Nov 10, 2019 by Prakash CM
IRCTC - Didn t get refund for irctc waiting ticket Open
I booked * ticket of *rd AC for Malkapur to Nagpur on */**/****. And only * tickets are confirmed, * tickets are waitlisted. I didn't get any sms regarding refund or any refund untill now....
Nov 09, 2019 by Renuka Jogdand
IRCTC - Refund is not done Open
I had booked train tickets through IRCTC on *th October in Tatkal bases and ticket got cancelled due to no seats available and PNR#**********. I received a message on **th October from IRCTC stating 'Your amount will be credited within *-* days...
Nov 02, 2019 by Mallappa Halyal
IRCTC - IRCTC refunds not received Open
I had three transactions with IRCTC. * were failed transactions and * was cancelled ticket. I haven't received refunds for any of them. It's been over * weeks after they processed refunds. Even after multiple emails and calls to IRCTC there is ...
Nov 02, 2019 by Prabhath Mathew
IRCTC - Cancelled ticket amount not refunded after 3 months Closed
I cancelled my booked train ticket on *st August.(PNR no - **********) .But I haven't received the refund amount yet.I raised so many complaint. Till date they haven't done anything on that. Complaint Ticket Id:-******* I called IRCTC customer...
Oct 31, 2019 by Subhasmita Baral
IRCTC - Refund got stuck at payment gateway Closed
I cancelled my booked train ticket on irctc pnr ********** and was willing to get refund after some days i got a mail from irctc that refund has been processed but it was not credited in my account. I called IRCTC customer care and talked to s...
Oct 21, 2019 by Kaustubh Singh
IRCTC - IRCTC not refund cancelled ticket amount Open
Due to ticket confirmed in RAC I have cancelled my travel on ** Jun **** from SKN to ANVT(Train No *****) with PNR Number **********(file TDR) and same day I booked ticket ** Jun **** from ALD to ANVT Train No ***** PNR No ********** coz no tic...
Oct 15, 2019 by Ravindra Yadav
IRCTC - Higher cancellation charges for train Closed
For the below booking ids goibibo has deducted higher charges for my train ticket booking TRNIFG***W*SRX TRNIFEZAD*TXSB The IRCTC charges are *** rs for sleeper class ticket * tickets cancelled ***x*= *** Total money deducted by g...
Oct 14, 2019 by Prasenjit das
IRCTC - They didnt refund my amount. Open
I have booked my train tickets on **rd sept ****. And I was cancelled on **th sept ****. I have not received refund amount where the tickets have been cancelled. ...
Sep 27, 2019 by Tharun kumar
IRCTC - Tatkal Ticket Refund not given even when Train Route is changed Open
I have booked a ticket from Bangalore to Ballari (PNR: **********) for HAMPI express to travel on **th September. At the time of booking it allowed me to book to BALLARI. But the train has been diverted and it is not going to Ballari. So, I...
Sep 26, 2019 by Manjusha Jayam
IRCTC - IRCTC ticket amount not refunded after 2 months Closed
I had booked a ticket which i cancelled on **th june. When the amount was not refunded after * week i raised a complaint. Till date they haven't done anything on that. All they tell me that i should contact my bank. Why should I as a custome...
Aug 24, 2019 by Mrinal Harsh
IRCTC - NOT PROVIDING REFUND Open
On * july i book ticket in tatkal quota but due to some reason train start from Igatpuri instead of LTT . My PRN NO IS ********** I file TDR but it was repudiated...
Aug 20, 2019 by Rahul Vijayshankar Yadav
IRCTC - Train booking problem Open
I was travelling in a confirmed ticket from Cuttack to behrampur, on train number ***** in coach number s** , but the coach number does not exist in this train , I have been standing near the toilet with a confirmed ticket ...
Aug 20, 2019 by Padmalochan Das
IRCTC - Ticket not booked but amount debited Open
I have to book tatkal ticket on *th August ****. But the thing is booking got failed and an amount of ***Rs got debited from my bank account. I have contacted the ircrtc customer care regarding this problem but they didn't solve my problem. ...
Aug 17, 2019 by Vinoth
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