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IRCTC
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against IRCTC?
If you are not satisfied with IRCTC, file a complaint now:
1. Go to "File a Complaint" form
2. Choose IRCTC and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from IRCTC
But before filing a complaint, you should
a. Contact the customer support of IRCTC first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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IRCTC - TDR refund from IRCTC against train diversion Open
IRCTC ticket booked on line for journey on **th Feb **** from Anantpur to Bengaluru. SWR diverted the train ***** on **th feb. TDR ************ was filed on **th Feb ****. many reminders have been sent to IRCTC. They attribute non payment due...
Apr 27, 2020 by A V Prasanna
IRCTC - Refund not initiated Open
I BOOCKED A TICKET ON SHREE RAMAYNA YATRA TRAIN NZTT** SHEDULED *N ** MARCH **,DUE TO COVID ** TRAIN CENCELLED,NO REFUND RECD YET.DETAILED OF TICKET..TRANSACTION NUMBER **********,TOUR CONFIRMATION NUMBER PB*******.PLEASE REFUND IMMIDIATLY. ...
Apr 26, 2020 by ASHOK KUMAR SINGH
IRCTC - IRCTC refund not yet processed Open
Hi, My train booking against PNR - ********** was cancelled due to the ongoing nation wide lockdown amidst the corona virus outbreak. However, the refund amount of **** INR is yet not processed since my DoJ was **-April-****. Kindly ...
Apr 24, 2020 by TATHAGATA CHATTERJEE
IRCTC - I cancelled my ticket but no refunded money come in my account Closed
I cancelled my ticket but no refunded money come in my account.. TICKET DETAILS *) Transaction ID: *************** Pnr Number:********** Train No: ***** Train Name: sapt krnti exp From Station: muzzaffarpurTo Station:anand vihar Date O...
Apr 23, 2020 by ADITYA RAJ CHAUDHARY
IRCTC - IRCTC refund not credited Open
My PNR is cancelled but my refund is not completed after 7 days...
Apr 21, 2020 by Souvik Pal
IRCTC - Refund not credited from IRCTC Open
PNR number :********** Transaction ID :*************** I have not credited my refund money. Kindly take necessary action. Customer care service is utter waste . They didn't respond properly. Worst service. Kindly do the favour...
Apr 21, 2020 by David Tharish
IRCTC - Refund not received Closed
My ticket from Raigarh to Bhopal and Bhopal to Raigarh on **/**/**** & **/**/**** respectively dates but due cover-** dieseases lockdown has been by pm sir . I have canceled ticket and I got message on **/**/**** of refund and i received the re...
Apr 17, 2020 by Rohit sharma
IRCTC - Refund not received Closed
I booked * tickets from the period of ** march to **th April. All tickets got cancelled due to Covid **. But i have not received any of the refunds.The customer support team are also unable to give any information regarding the same. The bank i...
Apr 14, 2020 by Amit Pradhan
IRCTC - Refund not granted Closed
My ticket Delhi to Surat on */*/**** due cover-** dieseases dockdown has been by pm sir . My ticket get canceled automatically and I got message on **/*/**** of refund . I called irctc they said payement is done but I did not get till now ...
Apr 14, 2020 by Bhavesh jain
IRCTC - Cancelled ticket not refunded after 2 months Closed
I booked a ticket through irctc on ** jan **** from Danapur(patna) to Allahabad. So far I didn't get my refund amount. The original ticket charges is *** inr. ...
Mar 29, 2020 by CHANDRANSHU TIWARI
IRCTC - IRCTC NOT REFUNDED THE MONEY Closed
I cancelled my E-Tickets of PNR No.********** on **.**.**** due to Coronavirus disease (COVID-**) of Train No.*****-Shatabdi Express from KSR Bengaluru to MGR Chennai Central and also PNR No.********** on **.**.**** due to Coronavirus disease (...
Mar 26, 2020 by M PARI
IRCTC - Train ticket refund Open
Maine government k allouncement k baad ticket cancel kri thi but amount ek train ka to full refund milega but dusri train ka *** ktke **** milega jbki milna chahiye **** total my number is ********** and pnr number is **********...
Mar 26, 2020 by Bharat batra
IRCTC - Refund Cancellation Charges related Closed
Dear Sir/Madam This Complain is Related to IRCTC For Ticket Cancellation Refund Amount Related I Cancelled Two Tickets For my journey dated * April And Return Journey * April From Delhi To Indore And Indore To Delhi. the Tickets Booki...
Mar 25, 2020 by Ankit Sharma
IRCTC - Refund amount no credited Closed
Pnr number-********** Refund amount-*** App show that amount is refund but no amount is credit into my account,I talk to the bank also they also say there is no amount refund history from irctc...
Mar 25, 2020 by Abhishek Kumar
IRCTC - Not got refund from irctc Closed
I cancelled my ticket and i was about to get a refund of *** rupees and i have not received it yet...
Mar 22, 2020 by Piyush kumar agarwal
IRCTC - Ticket cancelled but not get refund Closed
PNR no. ********** train no. ***** Please initiate refund .....
Mar 22, 2020 by Rahul Shandilya
IRCTC - Refund not credited Open
I made * payments towards IRCTC for booking tatkal tickets. First I paid via debit card. The amount was deducted, but ticket booking failed. I had to attend an important meeting, so I checked my internet speed (might be a concern, but the lin...
Mar 19, 2020 by Anuj
IRCTC - Im not get my refund Closed
I BOOKED TICKET FROM IRCTC WEBSITE BY USE PHONEPE APP * DAYS BEFORE BUT TICKET WAS NOT BOOKED BUT AMOUNT WILL DEDUCTED FROM MY ACCOUNT REFUND ID: ***************...
Mar 16, 2020 by THOMAS PALRAJ
Dear Sir I cancelled my irctc flight booked tickets before * days of schedule departure due to ongoing covid ** and the irctc deducted full booked amount saying as full penalty when I asked the reason and I requested several times to kindly lo...
Mar 15, 2020 by Arjun Sil
IRCTC - Issue with refund of TATKAL Waiting list ticket Closed
I booked a TATKAL ticket on *th March,**** with PNR NO **********. In this ticket out of three passengers only one seat was confirmed. Out of rest two waiting list seat, I cancelled one seat on the same day and got refund for that.But, I have n...
Mar 14, 2020 by Mithun Ghosh
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