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IRCTC
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How to resolve IRCTC complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against IRCTC?
If you are not satisfied with IRCTC, file a complaint now:
1. Go to "File a Complaint" form
2. Choose IRCTC and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from IRCTC
But before filing a complaint, you should
a. Contact the customer support of IRCTC first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with IRCTC
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Legal Network
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IRCTC - Complaint against IRCTC ticket booking site Open
I'm using IRCTC site for booking train tickets. Mostly there won't be tickets available. Because of that I'm taking tatkal. Whenever I'm taking tatkal tickets, the site will crash exactly at ** O'clock. Because of the site crash I'm not able to...
Jan 02, 2023 by
IRCTC - TDR FILED BUT TAKING TO MUCH TIME FOR REFUND Closed
HI I HAVE FILLED A TDR ON **/*/**. Regarding my JOURNEY WITG PNR NUMBER: ********** DOJ: **/*/** REASON:TRAIN DIVERTED AND NOT TOUCHING DESTINATION STATION but it was taking to late to to proces my tdr I request the relative authority to do pr...
Jun 25, 2022 by MUKESH GIRI
IRCTC - Request for Reactivation of my Account with IRCTC Open
I am a senior citizen based in Hyderabad and earning my livelihood from writing. This is a complaint against Customer Care IRCTC. Despite my compliance with their requirements, they have been continually harassing me for several weeks asking me...
Apr 08, 2022 by Srinivasan Raju
IRCTC - Refund of ticket price difference Open
I had booked tickets from 'Panvel-Thivim' for January ****,Train number ***** Mao Festival Special, whose ticket is ₹*** But now am checking that the ***** is cancelled and our tickets are transferred to *****,whose ticket is ₹***. Ther...
Nov 25, 2021 by Rohan Rajesh Temkar
IRCTC - Pnr Irctc same coach book not get seat after select option of book only if in same coach pnr Open
Pnr ********** At time booking i select the book in same coach option when i pay i get ticket on other couch kindly refund my money asap ...
Nov 16, 2021 by Virenkumar Rathod
IRCTC - Rats cockroaches in mdd LTT aug Open
We boarded train from Trichy and we found * rats under our seats and few spoiled all our food.. also we have a *.* ur baby with us. Even his food was spoiled .... We slept starving in the night... There was a hole under our seat .. although tea...
Aug 28, 2021 by Smita
IRCTC - Denied my Refund for diverted train Open
PNR - ********** Journey date **/*/**** I booked my ticket on **/*/**** morning for tatkal in netravati train (*****) to LTT from CAN(Kannur). When i reached the station train , i was informed that train got diverted from Shoranur station (ab...
Jul 24, 2021 by Ragesh Raghavan
IRCTC - Deducted Money without Booking eticket Open
I was trying to book e-ticket of AGTL FESTIVL SPL (*****). Durning transaction, they have deducted **** INR from my bank account but not completed my booking. Date: **.**.**** Time: **.**am IST...
Jun 24, 2021 by Pratik Bhattacharjee
IRCTC - User Id is disabled Closed
Hello Team, I have been using IRCTC account for more than ** years. But since last * year, IRCTC had disabled my login account and when I enquired, the reason I received is, my account is disabled due to "Multiple Fraudulent Activities". But,...
Jun 24, 2021 by Sasidhar Lakku
IRCTC - Train is Delayed Closed
Hi, This is Y.Dilip Kumar Reddy, I have to travel from Kurnool to Bangarapet, As there is no direct train, I booked two trains Kurnool to Bengaluru Cant (**:** -- *, PNR : -- **********) and Bengaluru Cantt to Bangarapeta (*:** -- *:**, PNR --...
Jun 19, 2021 by Y Dilip Kumar Reddy
IRCTC - Refund Issue Closed
My flight was cancelled on **th may **** , I had booked the ticket on Irctc flight App , The company has refunded me full amount but Irctc had duducted my Rs. ****/- , I want my deducted money....
Jun 17, 2021 by Dilipkumar Bharti
IRCTC - IRCTC refund not received Open
My ticket was booked in Jan **** for q journey in April ****. This ticked was cancelled on ** March ****, no refund was received. First complain send to IRCTC via mail on ** april second was send near ** April. Today is ** may **** still no ref...
May 15, 2021 by Sudhir Pratap singh
IRCTC - Refund Of cancellation IRCTC tickets Closed
I had cancelled my two tickets of *** INR each which I was not refunded yet. ...
May 10, 2021 by Abhaykumar Dubey
IRCTC - Irctc refund Open
I had booked two tickets having PNR ********** dated **th April **, for my in laws but due to some reason we did cancelled the ticket on **th April **. Inspite if several complaint made via irctc customer care still my cancelled amount is non ...
May 04, 2021 by Nandlal Mali
IRCTC - Airline refund for cancelled flight is lying with IRCTC without refund Open
Air ticket booked against Transaction ID ********** from IRCTC has been refunded by the Airlines due to cancellation of flight two months back. IRCTC is sitting with it without refunding to me or intimating me. Repeated mails are not responded....
Apr 30, 2021 by Gopal Chandra Mishra
IRCTC - Not refunding the TDR filed train ticket Open
I have booked the train ticket via Amazon for my Uncle and Aunty, who are senior citizen. Since the train is delayed for more than * hours, i have filed the TDR via Amazon. After ** days when i check the refund status in IRCTC website, it ...
Apr 30, 2021 by Senthilkumar
IRCTC - Money not refunded Open
I booked * tickets, on *th April on IRCTC, first, i did * booking but the booking was not done and the amount deducted, I talked to customer care the guy told i will get the money within *-* days, so i should try now again for booking, as he sa...
Apr 28, 2021 by vivek
IRCTC - IRCTC yet to refund the amount deducted from my bank account Closed
have booked an E-Ticket vide Booking Transaction ID: ***************, Avadh Assam SPL (*****) from New Bongaigaon Jn to Simalguri Jn on **/**/**** (Friday) through IRCTC Website. However, the booking was cancelled due to some technical error bu...
Apr 14, 2021 by Mithun Dey
IRCTC - IRCTC refund not received Open
I booked ticket on **th Jan from IRCTC portal from Hoshangabad to Bangalore on train number *****. I cancelled the ticket on **th Feb for the same journey. Then IRTC show refund of amount **** has been. sent to the bank. Then after * working ...
Mar 15, 2021 by Rahul Tiwari
IRCTC - Reservation for Tatkal tickets in IRCTC Open
I reserved my tickets well on time but instead of booking my tickets they show failed transaction after deducting the amount....
Feb 06, 2021 by SHOBHIT TYAGI
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