File a Complaint against Indigo Airline
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Indigo Airline?
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a. Contact the customer support of Indigo Airline first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Indigo Airline - Refumd cancel amount Open
My flight was booked for **/*/**** due to govt regulation for Covid ** the flight was cancelled. The flight company is giving the option for credit shell and not refunding the amount. My question is why indigo is withholding my money and would ...
Apr 18, 2020 by Debashis Das
Indigo Airline - Dont want credit shell Closed
i dont want credit shel. i lost my job and dont have enough money at this time. I dont have money to buy food for my family. Flight PNR: WLI8KT...
Apr 14, 2020 by Prerna Aaher
Indigo Airline - I didn t receive my refunds Closed
I have booked my ticket on **th March **** and due to covid-**, I have cancelled my ticket but still I didn't receive my refunds yet. All the details are mentioned below ÷ PNR/ BOOKING Ref: IGYC*C PNR/ BOOKING Ref: BF*KXV ...
Apr 14, 2020 by Artish Momin
Indigo Airline - 1300 getting deducted for cancellation due to lockdown Open
I have booked ticket on Indigo Flight for **th April DEL- Indore through Cleartrip with pnr number RN**RN... BUT DUE TO LOCK DOWN I had to cancel this ticket as flights are not going why Indigo is charging cancelation fees of **** They sho...
Apr 14, 2020 by Ashutosh Singh
Indigo Airline - Indigo not informed me for rescheduling facility by email or by call Open
I have booked an Indigo flight from Ranchi to HYD bearing PNR - PKFGRW for a date of **-*-**** .co but Indigo has not informed us of zero change fees on booking made between ** march - **st march via call or by email. So when I have called the ...
Apr 12, 2020 by Mohan Gupta
Indigo Airline - Indigo Airlines Airlines not allowing me to cancel booking and process refund Open
My Details are as follows Name: Sushant Jadhav PNR: BNIZRX Flight Details: **th March Mumbai to Zurich (*E **** & *E **** ) **th April Zurich to Mumbai (*E **** & *E **** ) Due to current situation that India is lockdown, Airline canc...
Apr 08, 2020 by Sushant Sampat Jadhav
Indigo Airline - Complain against employee Open
Hi indigo i want to know that how u hire Ur employees .One of Ur employee residing in Najafgarh New Delhi - ****** his name is Mukesh Kumar . All of her certificates are fake how u give jobs like these types of peoples without any verifications...
Apr 04, 2020 by Vivek
Indigo Airline - Did not received refund its been 11 days now Closed
It’s been more thn ** days and I have not received refund or any refund call from indigo customer service . They are not available anywhere to respond neither on chat ....
Apr 03, 2020 by jyoti chaudhary
Had booked flight from Amritsar to Pune on **th March night reaching on **th March morning ,which had to cancel due to corona virus(covid-**) outbreak as per government notification ,yet refund was processed after deducting cancellation charges...
Apr 02, 2020 by Samir Pingle
Indigo Airline - Not waving cancellation fee amid covid 19 no intimation has been given even before Closed
No waving of cancellation fees, where the entire country is locked down. Flights being cancelled from airline's end and we are stuck and instead of cooperating they are charging cancellation fees . This is a mental harassment under such a pani...
Mar 28, 2020 by kamalesh dey
Indigo Airline - Consumer Complaint Regarding Waiving of Cancellation charges Closed
I am Aswin Kumar Sridhar.I have booked tickets on Indigo flight number *E *** from Coimbatore to Hyderabad on **th March **** for one way travel date on **th March ****.I had booked tickets through the travel agent MakeMyTrip..My Booking refere...
Mar 25, 2020 by Aswin Kumar Sridhar
Indigo Airline - Baggage missing Closed
I flew from chennai to delhi on flight *E **** Airline lost my bag and after so many calls and chat airline has no idea where my bag is.They say still cant trace the bag....
Feb 14, 2020 by Tannu Mishra
Indigo Airline - Flight cancellation by indigo Closed
On ** Jan my flight from Jammu to lko was cancelled by the indigo due bad weather , and I selected the refund option . now they are saying that flight flew that day, How it is possible that first u cancel the flight, for that u send msg. Bu...
Feb 13, 2020 by Anupriya Mishra
Indigo Airline - Damage Good in checked in baggage Open
*. Denied taking liquor bottle in the plane (self carry) *. Promised at the airport (by indigo employee) that nothing will happen, it will be taken care of *. The liquor bottle broke and customer care (online) saying I should have carried it ...
Jan 16, 2020 by Hitesh Chandwani
Non Cooperative behaviour of Indigo staff which force many customer to missed the flight and pay for ticket again. I had my flight from Bangalore to Bhopal on **th Dec with PNR Number INVYYH. When i reach gate at ** min before boarding close ...
Dec 24, 2019 by Ankita Pandey
Indigo Airline - Excess Baggage charges Harassing a Minor Open
Re: Pune Bangalore *nd Nov -Indigo *E ***-Customer ETicket : NF************** the traveller was a MINOR,a cricketer carrying * bags-* cricket kit ,* Black Stroller (bothe check in),* red kit bag(cabin) who was harassed. Minutes before securit...
Nov 21, 2019 by SUNIL VYASA RAO
Indigo Airline - Indigo International Flight Open
Dear Officer, Please advice how can I raise a complaint against the Indigo Internation Flight rescheduling. ...
Oct 19, 2019 by Pranay Jaiswal
Indigo Airline - Flight got delayed Open
I travelled from Chennai to Calicut and Calicut to Abu Dhabi through transit on **-**-****. I arrived at Calicut at *.** pm. The flight was supposed to depart at **:** am on **-**-**. But it was postponed * times. First, they said *:** am then ...
Sep 07, 2019 by Mohamed Shafeeq
Indigo Airline - Baggage lost Closed
My baggage lost at Lko-Del Indigo *E-**** on Aug **, **** at scheduled *:** pm. Now nobody from indigo is responding to my complaint and there is no status of my bag....
Aug 14, 2019 by Saman Momin
Indigo Airline - Mental physical emotional trauma by Indigo Open
On the *st of August ****, I had a ticket booked in Indigo Airlines, from Pune to Allahabad Via Bangalore. PNR -NJDHND-Leaving Pune at **:** am and arriving at Bangalore at **:** noon. My connecting flight from Bangalore to Allahabad was *:** ...
Aug 08, 2019 by Jean Innis
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