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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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a. Contact the customer support of Happyeasygo.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Happyeasygo.com - HappyEasyGo not refunding amount for trip cancellation due to pandemic order Closed
I have booked a ticket(Flight: AirAsia, PNR:G**YPT , Amount: **,***) from HappyEasyGo(HEG) on *th Apr, ****. Due to lockdown getting imposed, I had requested AirAsia to transfer the amount to credit shell(transferred on: *th May, ****). Furthe...
May 25, 2021 by AnkushGoyal
Happyeasygo.com - Refund not issued Open
On * Nov **** , my ticket was canceled and I got a refund mail of amount **** . But happyeasygo only refunded me **** . I have been asking for rest **** amount to refund. They have been consoling me that our team is working it and you will g...
May 19, 2021 by Shaktikanta Biswal
Happyeasygo.com - HappyEasyGo company not refunding my money Closed
I booked my flight ticket last year July **** and the flight got cancelled. Airlines refunded my money on *nd October **** itself. I raised a refund request ** days before. Till I didn't get my refund back. I don't know what is happening in Hap...
May 04, 2021 by Ramesh Palaniappan
Happyeasygo.com - Not providing refund Open
I had booked hotel on happyeasygo cancellation policy said free cancellation before **hrs I did the same one hr prior infact .... But I was told it's oneday prior I. E before midnight .... It was not stated anywhere..... Moreover their website ...
Apr 01, 2021 by Satish Naikude
Happyeasygo.com - Air Ticket refund HappyEasyGo Open
I booked air tickt via HappyEasyGo during Feb **** and still waiting to receive refunds as the flight has been cancelled due to COVID. In spite of several follow-ups, HEG doesnt help much. They are frustrating. Journey details below Refu...
Mar 29, 2021 by Chandra Sekhar Ch
Happyeasygo.com - Refund not given for a journey cancelled by airline due to covid lockdown Closed
One of my travel ticket with following details was cancelled by the airlines during lockdown. Full amount has been refunded to HappyEasyGo by the airlines on **th Sep. I was guided by their call center to cancel the ticket on HEG website in ord...
Feb 20, 2021 by Rajinder Valecha
I had initiated ticket cancellation on **-October-**** as the flight was canceled for the route. As per Airline the money is refunded to Happyeasygo go in * week, But Happyeasygo is not returning money and stating various excuses like ** days b...
Feb 08, 2021 by Saurbh
Happyeasygo.com - NO Refund of Convenience fees Subsidiary Product fees Open
I had booked a flight ticket with AIr Asia using Happyeasygo site for Bhubaneshwar to Delhi for **th January ****. Sometime back I received a message from the airline that the flight has been canceled and I am eligible for a full refund. When...
Dec 24, 2020 by Avijit Mohapatra
Happyeasygo.com - Not giving my refund Open
My flight was cancelled by the airline indigo and airline have already refunded them the money for two of my tickets. One was on ** August and second one was on ** September but I have not even received refund for the one which was refunded to ...
Oct 10, 2020 by Neha
Happyeasygo.com - Refund pending for flight cancellation Open
I made a booking via Happyeasygo , but the flight was cancelled by airline due to corona lockdown. I confirmed with airline they have already processed the refund but after * and a half months I have not received refund from happyeasygo. I have...
Sep 08, 2020 by Pankaj vaswani
Happyeasygo.com - Refund not received yet Open
I suggest you guys never book tickets from happyeasygo.com this is a fraud company.. I canceled my tickets in march and till now I didn’t received money yet everytime when i call they ask me to wait for **-** days... Book tickets from easemy...
Aug 20, 2020 by Jai idnani
Happyeasygo.com - HappyEasyGo Refund not received Closed
I had booked tickets for travel between Chennai to Shirdi for ** May ****. Because of Covid, the flights were cancelled and I had requested for refund on **th May by confirming that the refund is processed from Spicejet. I had also attached the...
Aug 15, 2020 by Sathiyakailash S
Happyeasygo.com - Charging more for flight booking Closed
Happyeasygo website is changing huge amount although the ticket price is much less. I have Indigo credit shell balance of Rs. ****. I tried to make booking for a new booking for ** August **** (PNQ-BBI). The price it is showing is Rs. ****. And...
Aug 04, 2020 by Sitesh Kumar Behera
Happyeasygo.com - Payment of Refund not received Open
I have cancelled my PNRs SMV*KA and WM*KHD through IndiGo portal and they informed me that they have already processed the refunds in two parts, one on *th of April, **** and the other on **th of July, **** to the agent wallet. I have made the ...
Jul 19, 2020 by Ankita Bhowmik
Happyeasygo.com - Airline ticket booking fraud Open
Hii I booked a ticket from AMD-PAT for *rd August **** through happy easygo.com. while booking ticket they give you option of chosing free reschedule plan for which they charge extra money for that. Free Reschedule option says that u will have...
Jul 12, 2020 by PULKIT KUMAR
Happyeasygo.com - Refund not yet processed Open
It been * months since i have been chasing for the refund and all i get to hear is that it is under process.I had booked flight in April and due to covid the flight got cancelled. The airline refunded full amount long back but i have got no inf...
Jul 10, 2020 by Tejenderjeet Singh
Happyeasygo.com - Refund not processed Closed
It been * months since i have been chasing for the refund and all i get to hear is that it is under process.I had booked flight in April and due to covid the flight got cancelled. The airline refunded full amount long back but i have got no inf...
Jul 10, 2020 by Teji
Happyeasygo.com - Airline ticket refund Open
On March *th I booked air ticket for my father through happyeasygo.com . Due to Covid ** we have cancelled his traveling. Since he is a senior citizen airlines accepted to pay full refund. But agents is making us wait more than *months. And Ev...
Jul 04, 2020 by Iswariya C
Happyeasygo.com - Refund pending from last 4 months Closed
I had cancelled my air ticket with airlines in march. They had initiated the full refund which will go to vendor and then vendor further had to push the refund. Vendor i.e. happyeasygo gave me ** days for which i waited patiently but still no...
Jun 29, 2020 by Keshav rastogi
Happyeasygo.com - Happyeasygo customer care 8877 Open
Happyeasygo Customer Care number **I-****-OI*//***-***-****// Himalaya House, **B, *th & *th Jawaharlal Nehru Road, Park Street Area Kolkata West Bengal +**-***-***-**** Calcutta /***-****-*** West Bengal East India - ****** IND- (**) -*****-**...
Apr 11, 2020 by shambhunath
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