File a Complaint against Grofers India Pvt Ltd
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Grofers India Pvt Ltd?
If you are not satisfied with Grofers India Pvt Ltd, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Grofers India Pvt Ltd and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Grofers India Pvt Ltd
But before filing a complaint, you should
a. Contact the customer support of Grofers India Pvt Ltd first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Grofers India Pvt Ltd - Fraudulent transactions Closed
****** is the One Time Password (OTP) for ECOMM txn of INR *****.** at GROFERS INDIA P on Credit Card ending **** Reference # ECOM_*******************.This OTP is usable only once and is valid for ** mins. PLS DO NOT SHARE THE OTP WITH ANYONE -...
Sep 06, 2024 by Rajat jain
Grofers India Pvt Ltd - Item is missing Closed
I order fortune soya oil with free oil dispenser. But free oil dispenser was missing from my order . When i raise a complaint about it. Grofers chat representative block my account. I have more than ****/- in my GROFERS wallet...
Aug 25, 2019 by Anil
Grofers India Pvt Ltd - My product not delivered Open
after taken online money , my delivery kept reschedule and now at last when its mentioned getting delivered had a hilarious incident my stuff was not delivered to me and status flagged for delivered with thank you note . i took the membersh...
Aug 20, 2019 by Ganesh Singh BIsht
Grofers India Pvt Ltd - Order not delivered Open
I had placed a grocery order on August **. The order was scheduled to deliver on August **. The delivery team refused doorstep delivery saying you have ordered a lot of stuff and we can't deliver, so you have to collect from entry gate only. Wh...
Aug 15, 2019 by Jitender Kumar Bedi
Grofers India Pvt Ltd - Wrong item delivered Closed
I have purchased items in the GOBD sale and received wrong items. I have ordered for an amount of *k, and ordered * beer shiny and bouncy shampoos as part of that. But instead I received anti dandruff shampoos. And I am not receiving any upd...
Aug 13, 2019 by Saritha
Grofers India Pvt Ltd - Order not delivered from Grofers Open
I have not received any item against my order id no ORD********* by Grofers delivery boy but the order status shows your order has been delivered. I request you to take up this matter urgently to help me recover my money....
Jun 11, 2019 by ABHISHEK JAIN
Grofers India Pvt Ltd - Delay and fraud committed Open
I place an order on June *st for the set of products to be delivered on June *nd between *-*. The next day delivery guy gets assigned and for the whole day, this guy neither calls me nor pick the call. I have the call logs which I am intentiona...
Jun 02, 2019 by Aman singh
Grofers India Pvt Ltd - Package not delivered Open
I have placed an order from Grofers which was supposed to deliver by * am today. How as the company reschedule my order delivery to * pm without my consent but it did not get delivered till * pm. I contacted the delivery boy on his number but h...
May 18, 2019 by Smruti mishra
Grofers India Pvt Ltd - Product not delivered Open
I ordered grocery products online on Grofers app. Delivery date was ** April ****, between - * pm to ** pm. At around *.** pm on ** April ****, I called the delivery person to inquire about the exact timing of his arrival so that I can plan my ...
Apr 29, 2019 by RATAN KUMAR
Grofers India Pvt Ltd - Not refunding the full amount Open
I have ordered an Oil Jar of *L of rupees *** and the offer contained "free" *L pouch of oil with the original offer (attaching the snapshot). Initially, I consumed pouch and then opened the jar, whose quality was bad so initiated the return/r...
Feb 18, 2019 by Raj
Grofers India Pvt Ltd - All products not received Closed
I ordered products from grofers but received few products . I didnt get refund of the remaining items. ...
Feb 01, 2019 by jagriti gupta
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