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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Goibibo.com?
If you are not satisfied with Goibibo.com, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Goibibo.com and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Goibibo.com
But before filing a complaint, you should
a. Contact the customer support of Goibibo.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Goibibo.com - Refund not given for jetairways Open
my booking date for jet airways international flight is**.**.****, since *-* months goibibo is saying that refunds have started releasing and you will receive your payment soon but since *.* months there is no update regarding this matter from ...
Sep 25, 2019 by prachi anvekar
Goibibo.com - Refund amount not received Open
I have booked falcon travel ticket for Nashik on **th-Aug-**. At evening i received calk from thr operator and he said bus is cancelled due to technical problem in bus.and said you will get refund within * or * working days. But today i didnt ...
Sep 21, 2019 by Mandipsinh Chauhan
Goibibo.com - Amount refund issues Open
Dear Team, We are trying to reach goibibo through customer care number but the process Goibibo have made so worst that it's though to contact for any query through customer care number rather sending SMS only, but by SMS problem cannot be ...
Sep 15, 2019 by Ujjwal Prakash
Goibibo.com - Refund not credited Open
I have booked * train tickets through go ibibo site for **August** & **th August** dates respectively.both trains got cancelled by IRCTC itself and they have credited amount.But go ibibo yet not credited to my account for **th august train tick...
Sep 13, 2019 by Sarath M
Goibibo.com - ROOMS BEEN PROVIDED WITH MORE THAN 150 STAIRS TO REACH AT HOTEL RECEPTION Open
we had booked * rooms through GOIBIBO.COM. on **th JUNE to **th JUNE AT MANALI IN HOTEL FRIENDS CASA it was mentioned as * mins waking distance from parking but when we reached there Hotel person came near PAID CAR PARKING and told us that w...
Sep 09, 2019 by HARJOT SINGH CHAWLA
Goibibo.com - Payment debited No confirmation for booking and no support Open
I had booked a bus ticket using kaymall (Kotak bank app) routed through goibibo.com. Amount has been deducted from my account and no confirmation received.. Inspite of repeated trials didn't get support from goibibo.com ...
Sep 06, 2019 by Prasanth
Goibibo.com - Hotel does not allow check in Open
Booked a hotel through Goibibo app under booking Id HTLM**JM** for Oyo ***** Hadoti Resort for **/**/****. To my surprise, the hotel management did not allow us to check-in due to non-transfer of payment from Goibibo to the hotel for the last t...
Sep 01, 2019 by Alok Gupta
Goibibo.com - Refund not credited Closed
I have booked irctc ticket. Unfortunately, that train cancelled due to flood. Its been two weeks but still, I didn't get my refund....
Sep 01, 2019 by Junaid kk
Goibibo.com - Hotel reservation was denied Closed
I booked a room online through Goibibo.com at Collection O ***** Friends Colony East, New Delhi on Aug. *, ****. Check-in date was */**/** and check out date was **/**/**. Full payment of Rs **** was made online for the same. On *th I reached t...
Aug 17, 2019 by Jyotirmoy das
Goibibo.com - Nonrefund of double charged money Open
i had booked a hotel thru goibibo.com and money was debited from my account instantly, but on checking in the hotel refused to honor the booking and i was made to pay upfront on all the days charges.but , goibibo.com wont refund my money inspit...
Aug 14, 2019 by kk jayakumar
Goibibo.com - Refund for cancelled flight not provided by goibibo Open
I had booked to and fro ticket from Hyderabad to London via jet airways through Goibibo website for mother and paid rupees ***** along with the travel insurance. Later I had to reschedule the journey on a need basis so I contacted Goibibo for k...
Aug 13, 2019 by Sidhartha Reddy Mandala
Goibibo.com - Refund not received Open
I had booked a hotel but the room did not get booked money was debited from my account but I have not received the money back it has been more than * montht. ...
Aug 07, 2019 by Vishal patil
Goibibo.com - OYOrooms checkin Denied booked using Goibibo Open
I booked the oyo *** swarg guest house for *th August (for one day) thru GOIBIBO(booking Id - HTLQXK*MFT), when I called the hotel I was told that since I paid the online payment you will not be allowed to checkin.. I called the goibibo custome...
Aug 06, 2019 by Rahul M
Goibibo.com - Website Issue & Fraud Company Open
Hi guys i booked the flight tickets & hotel from GOIBIBO because i was frequent user of this website but i traveled on *nd of August, **** with my wife and my * years old son and i have to depart from Srinagar to Delhi on *th of August **** but...
Aug 05, 2019 by Bharat Bhushan Verma
Goibibo.com - No Rescheduling for an international flight that was rescedulable Closed
Hi I had booked a round trip flight for my wife from Mauritius to Bangalore and she flew to Mauritius in May ****, the return flight was in late August and I had booked a ticket that had option to reschedule and cancel. But, now when I am try...
Aug 01, 2019 by Abhineet Anand
Goibibo.com - Refund not received Closed
I had booked my flight on **.**.****. My money got debited but I did not get any PNR number and the transaction got failed. I have called like numerous time, but everytime there is a different Customer Executive and no response from them. I h...
Jul 30, 2019 by Krupali
Goibibo.com - Flight Not Refunded Closed
I Have been trying from a long time for my flight related issues. When I reached to the airport and asked for the check in to flight then they told that no sir it is not possible now all the seats are full. If seats got fulfilled earlier the...
Jul 30, 2019 by Himanshu Pal
I had tried to book my train ticket through goibibo on **th July. My money worth *** rs was deducted and booking was under process. But the booking should be either confirmed or cancelled within ** min as per their customer support. But it is s...
Jul 28, 2019 by Nirupama Barik
Goibibo.com - Online transaction declined but money debited Open
NAME - DHARMESH KAVA GOIBIBO ACCOUNT - INDIA , MUMBAI. LOCATION - DUBAI – “AT THE TIME OF TRANSACTION.” BANK ACCOUNT USED - BHANU KAWA (MY MOTHER). TRANSACTION DATE - *-*-**** @ *:** AM & *:** AM. CURRENCY & AMOUNT - RUPEES - *...
Jul 23, 2019 by DHARMESH R KAVA
Goibibo.com - Disruptive services Open
I have bought an international flight ticket from goibibo on *rd of July,****. It is for * adults and * kids travelling from Visakhapatnam to Wellington with three flights (flight#* VTZ - SIN flight#* SIN-AKL, flight#* AKL-WLG) After couple ...
Jul 21, 2019 by Vijaya Durga Ravanam
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