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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Goibibo?
If you are not satisfied with Goibibo, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Goibibo and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Goibibo
But before filing a complaint, you should
a. Contact the customer support of Goibibo first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Goibibo - Refund not provided Open
I booked a car through Goibibo. They gave me confirmation but failed to provide me the car at pickup time(on ** novemeber ****). After wasting around half an hour on call with them. They said they can not provide the vehicle and asked me to boo...
Dec 24, 2018 by DEEPAK ASWANI
Goibibo - Refund on air ticket Open
I have booked a return flight from Dubai to Cochin for dec** th (FLIUIK) and I have cancelled that on Nov ** st. Still today I have contacted them several times via phone and mail for the refund amount. They are telling they remitted the amount...
Dec 21, 2018 by Daisy Antony
Goibibo - Charged Three Times for a Single Hotel Booking Open
On **th August last I tried three times to make a hotel booking via the Goibibo website, payment through PayPal from my UK bank. The first two efforts came up as 'failed'; the third was successful. However, all three bookings were paid by PayPa...
Nov 02, 2018 by Philip Bryden
Goibibo - Delay in rescheduling my international flights Open
Goibibo to nearly ** days to provide my with a resolution to my request for rescheduling to my international flights. Due to such delay i had to pay high penalties and fare differences. Also faced a lot of harassment due to such delay as i had ...
Oct 31, 2018 by Nishant Desai
Goibibo - Non refund of bus booking cancellation Closed
booking Id: rbnb*cmerpc booked on sat, Oct **, **** booking Id: rbnb*s*pdgd booked on sat, Oct **, **** an ac bus ticket was booked through goibibo and on reaching the bus station, i was told that ac bus will not be there and to contact g...
Oct 30, 2018 by Ritesh Gandhi
Goibibo - Flight ticket cancellation refund Open
I have booked flight ticket on goibibo on ** th October'** but when I was making payment transaction got failed and money has been deducted from my account. I have raised issue with my bank but they said that transaction got credited into goibi...
Oct 26, 2018 by Aditya Kumar jha
i booked the flight delhi to riyadh at sep-* ,but the connection flight missed on that time so that i not traveled in that flight ,when i booking time there mention about the refund but the request on going one month over the goibibo still als...
Oct 23, 2018 by KRISHNAPRASADK
Goibibo - Deficiency of service Closed
Please find that the booking id is HTL*RC**BB I was not given the complimentary breakfast frrom the hotel and ur staff has guided me in a different manner i have asked for * star and they have shifted me to a * star why this has been done and h...
Oct 16, 2018 by S.Bose
Goibibo - Refund not credited in account Open
i booked a bus ticket from Ranchi to Patna from Goibibo at **th Oct **** for the journey of **th October night . But suddenly my plan changed and i Cancelled the ticket in same day. but after * days my refund is not credited in my Account. ...
Oct 15, 2018 by Rishi Sinha
Goibibo - Refund not received and part refund taken back Open
It is with reference to my domestic flight cancellation. The customer care told me that they cannot refund the entire amount and since it was a technical error from their end so they refunded only **% of refund amount in the form of non promoti...
Oct 10, 2018 by Nikita Padate
Goibibo - Charging more money Open
I booked a hotel room in Manali for * days and * night from Goibibo. I paid Rs **** ( as charged by them ) for this booking through my credit card, but when I tried to confirm it from the hotel staff, they told me that price has been dropped...
Sep 25, 2018 by Aditya Kumar
Goibibo - Flight not booked Open
I booked a ticket from goibibo site with booking ID GOFLIIOSe*aea********** from chicago to las vegas. After booking it said they will send confirmed tickets within ** mins. I waited for few hours and try calling consumer helpline but no one re...
Sep 22, 2018 by vikas jain
Goibibo - Hotel voucher not issued Closed
I had booked a Hotel for the daughter of my Boss at London, Euston Square Hotel on the Goibibo site, at around **.** am today vide their query no. HTL**NDJ*F. They e-mailed me at around **.** pm that there is some problem and they are unable t...
Sep 16, 2018 by Nand Kishore
Goibibo - Flight ticket not booked but paymeny deducted Open
I have booked a ticket from hyderabad to tirupati on **th august for which the amount got deducted from my account but didn't get the booked tickets,on calling them,I was told that I will get my money back and they didn't receive the money,but ...
Sep 06, 2018 by CHARUVIND AGARWAL
Goibibo - Payment taken and then after some booking cancelled by Goibibo Closed
I had bookes the flight from Goibibo and they had booked the flight and taken the payment of Rs. ****/-. After some time they messaged me saying that they had cancelled the booking as fare has increased and they will refund my money after *-* d...
Sep 02, 2018 by Sonam Mishra
Goibibo - Goibibo charging exhorbitant charges for cancelling flight tickets to kochi Closed
I had planned a tour of Kerela from *th till **th Sep. Booked flights thru Goibibo. Due to flood situation i hv to cancel as even if Kochi airport gets operational i will not be able to tour Kerela in early Sep. Spice Jet is as it is only givi...
Aug 25, 2018 by Hrishikesh Chawda
Goibibo - Goibibo booked a random flight Closed
Booked two *h **min flight tickets from Bangalore to Guwahati via Hyderabad for **th Oct ****, *:**AM to *:** AM and got a ** hr flight (**th and **th). The glitch in their system caused this. They are not responding to request and are not will...
Aug 24, 2018 by Sumit Paul
I booked a ticket Mumbai Jakarta Mumbai on Goibibo on Jet-airways, for travel on the **th of July and the return on the **nd of July. for Rs. **,*** Ticket No: ************* I completed my work in advance and hence requested the call centre...
Aug 16, 2018 by Shabbir Habib
Goibibo - Money not refunded Open
I tried to book a flight ticket bw Bangalore to new delhi on * August.but the ticket was aborted even money was deducted from my account.they sent me an email that money will be refunded within ** hrs however it has not been made so far.....I m...
Aug 09, 2018 by Keshav kumar jha
Goibibo - Wrong cancellation of flight without compensation Open
i had two flights, delhi to ranchi (** june ****; pnr w***s*)and return from ranchi to delhi (** july ****; pnr w*onh*). i canceled the flight from delhi to ranchi but somehow either goibibo (nadal) or vistara (federer) canceled the ranchi to d...
Jul 23, 2018 by Himanshu Maharana
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Questions about Goibibo
Ask questions about Goibibo and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Goibibo?
0124 628 0407
Goibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon, Haryana – 122002
What is Goibibo office address?
Goibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon, Haryana – 122002
What is Goibibo customer care email?
travel@goibibo.com
Where to find Goibibo discount coupons?
Who is the Owner / CEO of Goibibo?
Rajesh Magow is the Group Chief Executive Officer. Rajesh is a believer of India's digital opportunity and a backer of many young Indian tech companies that are raring to make their mark.
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