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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Goibibo?
If you are not satisfied with Goibibo, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Goibibo and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Goibibo
But before filing a complaint, you should
a. Contact the customer support of Goibibo first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Goibibo - Check in denied by hotel due to low tariff Open
I had a booking with OYO ***** Hotel City Look Baddi HP for **th Oct, Booking ID was HTLQVJ**X*. I had already paid the amount of ₹***.* for the same. As I reached to the hotel for check in They clearly denied my check in due to “LOW TAR...
Oct 12, 2019 by Amit Kumar
Goibibo - Tickets not refunded Closed
I booked my train tickets from Goibibo app. After many useless verifications and stages they said that booking failed because I didn't had good internet connection (that's a lie) and they deducted my money too. After asking for refund they sai...
Oct 08, 2019 by Priya Choudhary
Goibibo - Refund not made Closed
Hello authority, I have made a booking under booking id TRAN*JANDOXKSY FROM MMCT TO DELHI,BUT due to some technical failure , transaction failed but my money ***** got debited. Right now goibibo claims that they have refunded the money but I...
Oct 07, 2019 by Parul Choudhary
Goibibo - Train ticket not confirmed even after deduction of fare Closed
I booked train tickets on Goibibo and after considerable amount of time waste they say that the payment has failed. Even though they deducted Rs ***** I still haven't got the refund....
Oct 05, 2019 by Priya
Goibibo - No confirmation for ticket Open
I booked a ticket from Goibibo, amount is deducted from my bank account but I have not received any confirmation. I have been trying to reach customer care but nobody answers. Now suddenly the fares are raised. It is a loss for me and I have be...
Sep 30, 2019 by Disha Thakkar
Goibibo - Harassment and force to check out before time slot Open
Sir, I booked Hotel city lodge, Chandigarh through Goibibo App with booking id HTLSVE*CRK for dated **/*/** to **/*/**.I checked in at evening about *:** on **th.My booked room no was ***.When I entered in respective room,I saw that room w...
Sep 29, 2019 by Md Vahid Ansari
Goibibo - I need my money Credited back Open
I have booked a ticket on Goibibo according to the attached details and I received a cancellation call from bus operator's end and demanding for refund, they asked me to file a complaint on Goibibo and upon doing so I did not receive any kind o...
Sep 22, 2019 by Mule Srinivasa Reddy
Goibibo - Refund on Cancelled Flight Open
After * months of following up with Goibibo, they have refused to help me with my refund from Jet Airways and hence I have no choice but to pursue legal action. I have not paid a single penny to Jet Airways and it is Goibibo's responsibility to...
Sep 21, 2019 by Saurav Ghosh
Goibibo - Hotel Checkin Denied Open
I Booked a Hotel through Goibibo, with advance payment. But the hotel denied check-in saying they don't process any of their bookings through Goibibo....
Sep 20, 2019 by Gaurav Talwar
Goibibo - Compensation for causing financial and mental sufferings Open
I had booked Air tickets online from goibibo on **/**/**** for Dublin - London - Delhi sectors. Total amount paid to the agency was Rs.**,***/-. Subsequently **/**/****, I had requested for a minor correction in my name as appearing in my passp...
Sep 18, 2019 by Jayjit Das
Goibibo - Amount Refund Issue Open
I have booked a train ticket on **th September but the ticket is not been booked and the amount has been deducted from my bank account so i want the refund of my deducted amount...
Sep 16, 2019 by Kavish Agrawal
Goibibo - Refund for travel insurance Open
I booked flight tickets on *nd of August ****and bought travel insurance of Rs.***/- on **th August **** and they were unable to send me a travel insurance, after repeated calls to them they couldn't provide me one. So i asked them to refund t...
Sep 13, 2019 by Varadarajan Rajashekhar
Goibibo - Refund against cancellation Open
I booked * spicejet flight tickets round trip from Kolkata to Mumbai and then return back to kolkata from goibibo and applied for cancellation much before ** hours and tickets were fully refundable but now Goibibo denies to refund my money back...
Sep 10, 2019 by Ankita Chowdhury
Goibibo - Goibibo online hotel booking fraud Closed
I had booked trains tickets and hotel room booking from Goibibo in August ****, into Rangamati garden resort in Shanti Niketan, West Bengal for my family for October month. I paid the money online in Goibibo portal. My money got deducted. My bo...
Sep 07, 2019 by Anirban Gupta
Goibibo - Complimentary breakfast not given Open
Booking ID - HTLXSHGF6J When I had booked tickets through the Goibibo app for the hotel "Zone By The Park, Kolkata". It was showing 'Complimentary Breakfast'. However, the e-booking did not mention it nor was it honoured at the hotel....
Sep 07, 2019 by Ankush Bora
Goibibo - Accommodation not provided and refund Closed
I have booked a hotel in Lucknow on * September ****. I have made an online payment. When I reached hotel they refused to check-in because of online payment. They say they are not accepting online payment when I call in goibibo they say that th...
Sep 07, 2019 by Anmol Singh
Goibibo - Goibibio and oyo are fraud Open
I had done booking through goibibio in Mahabalipuram on **nd Aug **** for *th Sep **** in the hotel: capital O * **** Sea Breeze resort. I got the e-ticket and confirmation mail and I paid for that property also. In last-minute, they are telli...
Sep 06, 2019 by Sunpriya Swain
Goibibo - Refund not done yet Open
Goibibo has not refunded my money for travel in Jet Airways flight which was on July **, ****, which was cancelled by them. No proper response and once they tried to close query emailing me that "as there is no response from your side the issue...
Sep 05, 2019 by John Mary Emmanuel
Goibibo - Refund not received Open
I booked an OYO Hotel from Goibibo app. In Etawah (Hotel Kunal). At the time of check-in, the hotel denies to give me the room saying we don't have any room available. I asked them about the booking they said we are not bound with Oyo and Goibi...
Sep 04, 2019 by Aditya chandak
Goibibo - Hotel manager not give room as per mentioned in goibibo Open
I had booked one ***** Hotel Silverton spot at Jalandhar with booking id HTLVKFKPAU on ** Sept ** from Goibibo app. There is nothing mentioned over there about AC and Non AC rooms. But, when I entered in hotel reception person, denied me to giv...
Sep 03, 2019 by Parkash chand
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Questions about Goibibo
Ask questions about Goibibo and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Goibibo?
0124 628 0407
Goibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon, Haryana – 122002
What is Goibibo office address?
Goibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon, Haryana – 122002
What is Goibibo customer care email?
travel@goibibo.com
Where to find Goibibo discount coupons?
Who is the Owner / CEO of Goibibo?
Rajesh Magow is the Group Chief Executive Officer. Rajesh is a believer of India's digital opportunity and a backer of many young Indian tech companies that are raring to make their mark.
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