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Fossil
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Fossil?
If you are not satisfied with Fossil, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from Fossil
But before filing a complaint, you should
a. Contact the customer support of Fossil first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Fossil - Refund for returned product not initiated Open
I had ordered Fossil Riley multifunction rose gold tone stainless steel watch on *th May ****. Upon receiving it on *th May, I realized the contrast in the dial was not as per my expectation. So I initiated the return process via mail and call....
May 26, 2022 by ADITI SATYA
Fossil - Refund not received Closed
I ordered a bag from FOSSIL india by their website and I received damaged bag so I returned it but after ** days .. they don't send my money back ... When ever I call to there costumer care they told to to wait for * to * days. My order no is F...
Jun 13, 2021 by Shilpi kundra
Fossil - No refund Closed
actually, i buy a watch from fossil.com, in the first week of december. it was defected and i returned it. it reached their warehouse. but i m waiting for my refund till today. their representatives are giving me false promises again and again....
Feb 25, 2021 by Harry singh
Fossil - Fossil watch refund process Open
I order fossil watch online, and due to some issues I had to return. The fossil team inspected my watch and approved my return where the refund was initiated on their end. Every time I ask the status, they ask me to wait * to ** business days. ...
Feb 02, 2021 by Gowtham karunanidhi
Fossil - Refund cancellation Open
Iam facing struggle since * weeks regarding the order of my fossil watch .Iam received different dial pad colour watch. every time iam returning product it will be canceled When I contacted to customer care the response is they are giving is a...
Nov 14, 2020 by Karthik yeluguri
Fossil - Package not delivered Closed
I had placed some orders and haven't received the correct product like I had placed an order for mac prep+ primer but received huda beauty and the same way my frother machine isn't working and the package was too bad...!!! One headphone bluetoo...
Jul 14, 2020 by Shravani
Fossil - Wrong description of the fossil sport watch on myntra Open
They had mentioned in the website that the fossil sport smart watch has a leather strap and when i got it delivered it was a silicon strap. When i asked them for return they always told ** hours from *nd November to **th Nov and it's still goin...
Nov 10, 2019 by BHARGAV REDDY
Fossil - Watch Damaged Instead Of Repaired Open
My friend owns a JR**** Fossil watch which needed a glass and battery replacement for which we went to their Service center at **th main Indiranagar. We filled in forms and handed over the watch to them with blind faith that we'd have it ho...
Oct 13, 2019 by Sidra Adil
Fossil - Delivered another product Closed
i have ordered Fossil Women Watch from watches solution but i got fasttrack watch. i want my money back...
Jun 13, 2019 by Bini
Fossil - Wrong product delivered Open
I had ordered a Fossil watch but I received a Titan FasTrack...
Jun 13, 2019 by Shilpa PATEL
Fossil - Wrong product delivered Closed
I ordered for fossil watches but I was delivered with * duplicate fast track watch via ecom express amounting to RS. ****....
Feb 18, 2019 by Nayana Kumar
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