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Case Details
Personal Info
Resolution
Eureka Forbes Dr aquaguard - Filter Replacement not DONE Open
I have taken AMC for Gold plan on **th Sept **** and paid Rs **** for * year contract. I want filter replacement that is including in plan. Please arrange immediately. I had registered a complain and why it is marked as complete automatically. ...
Sep 25, 2024 by Himanshu D
Eureka Forbes Dr aquaguard - No service support on my water purifier Open
hv taken AMC for Gold plan on *th Sept **** and paid Rs **** for * year contract. But no technician has attended the complaint till now. Pl arrange immediately. As per my WhatsApp chat, it is seen that AMC starts from *th Sept but since nob...
Sep 24, 2024 by RSN MURTHY
Eureka Forbes Dr aquaguard - Cheating by Eureka Forbes Open
I purchased a Dr Aqua guard Magna RO plus UV water filter in December ****, directly from the company. I was not regularly staying at the premise at Tripunithura, Ernakulam (Pin******) since I was working at New Delhi. We started regularly sta...
Sep 10, 2023 by V Sreekumar
Eureka Forbes Dr aquaguard - Fraud Open
SIR, I HAVE PURCHASED AMC IN MAY **** FOR TWO YEARS. IN **** NO FILER HAS BEEN REPLACED AND COMPANY SAID FILTER HAS BEEN REPLACED. YOUR COMPANY IS FRAUD. TAKE MONEY FROM CUSTOMER AND NOT CHANGE FILTER AND ALSO NOT PROVIDE SERVICE...
Jun 01, 2022 by SHASHANK JAIN
Eureka Forbes Dr aquaguard - AMC service is not provided for the last two years Open
Hi, I Prasanth Joseph (customer code **********) has taken an AMC of two years on **-**-**** for my aqua guard Dr. Genius water purifier system. As per the contract service engineer needs to provide three periodical services in a year. Till ...
Oct 01, 2021 by PRASANTH JOSEPH
Eureka Forbes Dr aquaguard - No proper service Closed
Complaint '**********' was registered on *nd Of August and still not resolved. The technician came and said that the filter life is competed which I don't agree as it's connected to municipal water which comes every alternate date for * hour (u...
Sep 18, 2021 by Aijaz Shaik
Eureka Forbes Dr aquaguard - Complaint No datedand Complaint no datedcontract receipt no 812 Open
Dear Sir, Please find the attached AMC Receipt and contract receipt no. ***. The Complaint No. ********** was lodged on **.**.**** and even after making several requests, it has not been attended till date. It is to inform you that AMC was don...
Aug 23, 2021 by SANJEEV KUMAR PANDEY
Below are the complaint numbers ********** ********** ********** ********** I have received this message on my mobile two days ago but did not get any call from the Service Engineer. This is the same issue I have been facing for the last...
Jun 17, 2021 by Murali MS
Eureka Forbes Dr aquaguard - Parts not replaced when under warranty Open
I purchased Aqua guard water purifier of Eureka Forbes in the month of December'****. It came with * year warranty. After it stopped working we filed a complain and on visit of technician we are told that a part is damaged and we have to pat **...
May 07, 2021 by Rajesh Singhania
Eureka Forbes Dr aquaguard - Non replacement of Defective Water Purifier Open
Complaint filed since **th April ****. Machine was just purchased in January and it stopped working within * months of purchase. Neither they have provided an replacement nor they repaired the product. In time of corona it is affecting my famil...
Apr 30, 2021 by Zarna Shroff
Eureka Forbes Dr aquaguard - Eureka Forbes Aquagaurd faulty model and need replacement Open
Hello Team, We had purchased an Aquagaurd (NRICH model) from yourselves on the **th of Aug. Below are the invoice details: Customer Name - Impalaa Prakash (my wife) Registered mobile number - +************ Invoice number - JPOW**** ...
Apr 10, 2021 by Wasim mohammed s r
Eureka Forbes Dr aquaguard - Product not serviced under AMC Closed
I raised this complaint on **th February **** and the issue has not been resolved. Complaint number ********** Even I have escalated the issue. Even after doing AMC I am having to face this delay. You take money for AMC and leave customers w...
Feb 21, 2021 by Ashray Dash
Eureka Forbes Dr aquaguard - Eureka Agent Service Center Not Responding Closed
I am facing the issue of taste of the water is changed but Eureka Agent not picking call after the installation. And I have no response for service from their team....
Feb 05, 2021 by Anjali Shrivastava
Eureka Forbes Dr aquaguard - False promises and excessive service charge Open
we have installed Dr Aquagaurd magna HD RO+UV (NXT). i have been complaining since so long for the product and the customer care executives are just using hit and trials on my filter. The person coming is constantly charging us money on every v...
Jan 18, 2021 by krimse
Eureka Forbes Dr aquaguard - Service is not being provided Closed
Recently I have renewed the AMC of Eureka Forbes for a year but now after multiple complaints on customer care number no technician is attending my request from the last two weeks...
Jan 07, 2021 by Ashutosh Suman
Eureka Forbes Dr aquaguard - Water purifier not fixed Closed
We filed complaint aqua gaurd not working * weeks back so far we have not heard from service team We purchased * years AMC paying full amount but feel cheated...
Dec 15, 2020 by Madav Nagraj
Eureka Forbes Dr aquaguard - Under AMC candles not change ing candles work on Closed
Candles changed in the month of June ** candles not working properly by nov** what is this only work *months no response from costumer care also...
Dec 07, 2020 by Ravi KUMAR Alla
The water filter model AVIVA customer ID********** is under annual maintenance contract with the company from tne day it is installed few years back, It is recently renewed for maintenance for two years from **/**/** to **/**/**(copy enclosed) ...
Sep 19, 2020 by Veenaben udeshi
Eureka Forbes Dr aquaguard - Re Return Cancellation Change Request Open
Hi, Please find the below end of the mail which i purchase two different products from Eureka forbes details Actual happened Sales Executive guy from Eureka Forbes, His name is Naveen he made me fool and convinced me to purchase * Eurek...
Jul 13, 2020 by Suraj Sukla
Eureka Forbes Dr aquaguard - FAULTY AQUAGUARD RECEIVED 30 DAYS STILL NO ACTION Open
I had placed an order for a water purifier on ** May ****. I have made full payment for the item with the one year extended AMC. After lot of chasing and phone calls, the item was received by me on ** June ****. The first visit by the technici...
Jun 27, 2020 by Sumeet Jal
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