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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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a. Contact the customer support of Dr TRUST NURECA first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
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Resolution
Dr TRUST NURECA - Fake item received Open
Believing the Description, bought a Cooling Gel Memory Foam pillow from their site. Thought it would have a cooling effect due to presence of Cooling Gel. But instead got an ordinary Sponge Pillow with no cooling gel or cooling effect whatsoeve...
Dec 13, 2023 by Vinod George
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