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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Cox and kings?
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b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
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Cox and kings - Tour cancelled but money not refunded Open
My uncle has booked the tour from cox and kings and had already paid the full amount. However Cox and Kings cancelled it stating that won't be able to do the tour and will refund the money. However its been over * months, they have neither resp...
Feb 13, 2020 by Sitesh Majumdar
Cox and kings - Visa rejected due to cancelled tickets provided by cox and kings Open
We have booked European Glimpse package (**th Jul’** to **th Jul’** – Booking ID ******* and *******) through Cox and Kings on **th May’** and completed all the required payments as per terms and condition on **th May’**. Initially wh...
Jul 17, 2019 by Richa Jain
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