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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Cover story?
If you are not satisfied with Cover story, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Cover story and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Cover story
But before filing a complaint, you should
a. Contact the customer support of Cover story first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Cover story - Return request initiated but no pickup after 2 months Open
Already contacted **+ times to customer care, grievance officer& toll free number. No response. I ordered one item.But return window was open but due to some technical reason i couldn't raise req. So i asked ajio to raise.They raised but nobody...
Nov 24, 2022 by Neha Malik
Cover story - Return not picked up refund not received Closed
My return pickup was scheduled for **th September which has not been picked up yet also two of my refunds are pending my orders were cancelled by cover story but I haven't received any refunds kindly resolve the issue as soon as possible...
Oct 06, 2020 by Divyanshi Yadav
Cover story - Refund not paid Open
I have a problem with two orders. I had ordered * clothing items from cover story( **th august, ****), out of which two were canceled(**th august, ****) but only one was refunded. Still, a refund of *** rupees is remaining (order number: ******...
Sep 04, 2020 by Arpita Das
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