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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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a. Contact the customer support of Coindcx first
b. Keep record of all the emails, chat with customer support
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Case Details
Personal Info
Resolution
Coindcx - Money not deposited within given time Closed
I deposited **** rupees * daya ago through sbi bank transfer (neft/rtgs) method . According to company policy money should be deposited within ** hours i.e * days . But is not deposited yet ....
May 15, 2022 by Aniket Satyapal
Coindcx - Deposited amount not credited to my wallet Closed
On **/**/**** @*.**pm i was deposited amount of ****rs ,but still it's showing pending transaction it been to long i was waiting to get solution but still no action taken from coindcx...
May 14, 2022 by Gurubasava
Coindcx - Amount deducted but coindcx deposit rejected Open
I have deposited money on **-**-**** but till now money not credited and after that deposit rejected but money deducted from my bank account....
May 14, 2022 by Yash Raj
Coindcx - CoinDCX Open
I have Deposit **** rupees on dated **.**.**** CoinDCX **** rupees not credited to my wallet I have sent so many mail and raised so many tickets through coindcx app. ** hours also lifted but coindcx support team not replying me...
May 14, 2022 by Rahul Goenka
I wanted to add money to my COinDCX wallet the only option present on the site was through net banking (IMPS) , money got debited from my account on ** may **** at **:** am and today even after ** hrs its not getting credited in my coindcx wall...
May 14, 2022 by Manvi Singh
Coindcx - Amount not yet credited to wallet Open
I have deposited Rs **** on **th May around *pm, a bank NEFT transfer to coindcx bank account. The reference number i have provided to them but haven't received the money in coindcx wallet. Tried reaching them in chat no option available to cha...
May 14, 2022 by Abhishek Sharma
Coindcx - Amount not credited to account Closed
i wanted to purchase crypto and for which i added funds day before yesterday but still the amount is not reflecting in my account although i already made the payment....
May 14, 2022 by vaibhav kothari
Coindcx - No Refund Open
I sent ***** rs. to the CoinDcx bank account which reflected in their app in order to add money to inr wallet for investment purpose . its been * days no money is reflecting there and no one responding i raised multiple tickets but no response ...
May 14, 2022 by Imran Khan
Coindcx - Deposit is not credited in account Closed
I deposited money in coindcx but it been * days as the amount of *** rs is not credited yet in my coindcx wallet it kept on showing the deposit in pending only...
May 14, 2022 by pratham rathore
Coindcx - I haven t recieved my deposit in my wallet Open
On May **th, i have deposited ****rs amount to easy bank transfer option and it was still pending!.. they haven't credited my amount in my wallet!.. ...
May 13, 2022 by Uma devi
Coindcx - My deposit fund is pending last Open
I have deposit my fund yesterday around *pm.that is still showing pending process I'm not able to buy a coin I have phone no.********** this is used in remarks and utr is IDIBH***********. Please note it and resolve my problem...
May 12, 2022 by Shailendra pratap Singh
Coindcx - Money deposit got rejected but still not got the refund Open
I initiated a deposit of **** rupees in my coindcx account. It got rejected and gave the reason of mismatch of name. There has been no email or text from them about refunding the amount. I have raised a ticket on their app but it feels useless ...
May 12, 2022 by Ashir Shaikh
Coindcx - Money deducted from bank account but not added in wallet Open
After doing kyc in coindcx I have to add fund to wallet for investment. So I decided to add *** rupees in my wallet. The process of adding fund is such that they provide you their bank account details where you have to send money . Then I send ...
May 11, 2022 by Kunal Kumar
Coindcx - Amount deducted but not deposited in coin dcx wallet Closed
I deposited **** rs in coin dcx wallet on *st may **** through bank transfer method Amount got deducted and it was showing transaction pending in app. Later on *th May it's showing transaction rejected in coin dcx app but i haven't receiv...
May 09, 2022 by Sandeep Singh
Coindcx - KYC kept pending freezed my fund Open
My KYC has not been completed by CoinDCX since * month. As per Coindcx policy it was supposed to get done within ** hrs. And as a result Coindcx has freezed my hard earned money and not allowing me to withdraw my amount. So I request you to hel...
Apr 27, 2022 by Gopal Mahajan
Coindcx - Fraud in money withdrawal Open
I invested **** rs in one crypto coin, my coin was *** rs in profit, now I withdrew just *** rs and to my shock, my total invested amount left was just **** rs. Where the hell another *** rs gone.. This is one issue and I never get into details...
Apr 04, 2022 by Tejinder Singh Arora
Coindcx - Coindcx Fraud and money laundering Open
Hi Created account on coindcx with my company id .I have left that company almost a year back that is why that ID is not working now On *th December **** i raised a concern to coindcx that i am not able to login into my account as the id is...
Mar 24, 2022 by Mohit chugh
Coindcx - Amount not credit for 2 month 20 days Closed
Sir, I withdraw my amount in January month but amount not credit .I share my bank statement for Coindcx support team but long time there no resolve my issue.he day by day delay. Can't response on mail. I need my money urgent basis....
Mar 24, 2022 by Kapil Rohilla
I did successful phone pe transaction on **.**.**** of Rs.**,*** but in coindcx app it's shown rejected but till now i didn't received that money either to wallet or to bank. I raised acknowledgement to bank also they are saying it's successful...
Mar 13, 2022 by BOLLU BHANU CHANDER
Coindcx - Deposits not reflected in wallet asking for the refund Open
Nornally, if your transfered amount is reflected in wallet so if you asked for the refund your money back, How long the refund process should takes? * days? ** days? You know what, now it's been more than ** days now, I'm following u...
Mar 07, 2022 by Sanket
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Neblio Technologies Private Ltd
B-407, Maple Leaf Building,
Mumbai –400072
Maharashtra
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