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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Cinepolis?
If you are not satisfied with Cinepolis, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from Cinepolis
But before filing a complaint, you should
a. Contact the customer support of Cinepolis first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Cinepolis - Payment deducted from my paytm account Open
I went to watch a movie at the cineplex theatre in Celebration Mall on ** March. I did my payment through my paytm wallet and the sum of Rs *** is deducted from my wallet but the operator at booking counter is denying that he hasn't received th...
Mar 27, 2019 by Jai kishan
Cinepolis - Cinepolis club points not added Closed
I visit cinepolis regularly every now and then, and am a member of club cinepolis. As they offer, to add cinepolis club points, on every purchase of tickets, from their counter,or online website/app. From last * months, I have not received cine...
Sep 12, 2017 by Aseem anand
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