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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against BYJU'S?
If you are not satisfied with BYJU'S, file a complaint now:
1. Go to "File a Complaint" form
2. Choose BYJU'S and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from BYJU'S
But before filing a complaint, you should
a. Contact the customer support of BYJU'S first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
BYJU'S - Termination of my subscription Offered Resolution
They never told me that they will be deducting the money from my account automatically and I was also not informed of their policy about the cancellation beforehand. When my classes started, in the first month they had good teachers and after t...
Aug 29, 2020 by Nikita Kare
BYJU'S - Premium app not responding Closed
My byju's premium app is currently not working. Whenever I click on any video it suddenly stops amidst and I am redirected to my home screen. I tried to force stop the app but this also seems ineffective in resolving my issue. I'm totally pisse...
Apr 24, 2020 by BHAWNA Sharma
BYJU'S - Received commerce lessons instead of science Closed
When the BYJU'S' agent arrived at our home, we had made an agreement that for the first year when I was in grade **, I will receive a grade ** micro SD card and a grade ** commerce micro SD cards for my sister and then when I will move to grade...
Apr 17, 2020 by Dev Shah
BYJU'S - The company is not refunding my money Closed
According to BYJU'S terms and conditions "IF student don't like product he can apply for refund within ** days ". And since * days i am trying to refund it. But they are delaying my request in order to extend my request to more than ** day. Pl...
Jan 12, 2020 by Gunwant Hada
BYJU'S - Regarding Below expectation Education services from Byjus and required to cancel subscription Offered Resolution
I have purchased Byju's services for my son, for improvement of his studies. But it is really disappointing to see services are not at par and not at all helping in studies. They are very smart and Initial few days they give very good service t...
Oct 15, 2019 by Sahjanand Mehta
BYJU'S - Byjus tablet return cancel Closed
मेरे पास byjus से mr विशाल वर्मा आये थे टैबलेट और ऐप्प की जानकारी दी कहा अगर आप सेटिस्फाई नही होंगे ...
Sep 20, 2019 by Karan kanade
BYJU'S - Cancellation not been Processed Closed
One Byju's representative Mr.Sidhart Puri came in touch with us for Byju's course and convinced us to take the gadget on a trail basis of ** days and if incase our kid didn't like the product than within ** days we just need to call them to sub...
Jul 16, 2019 by Prashant Mendiratta
BYJU'S - Byju's not cancel Closed
Byju's Mr. Arjun sell the product and that time we informed Mr Arjun to cancel the product after **days and collect, And also contact Mr Arjun within **days to collect the product. But he not cancel and not collect the product. Now they tell to...
Jul 06, 2019 by Zivarathinam
BYJU'S - Request for return Byjus kit Closed
I want to return the Byju's product and want my money back. I informed Byju's employee Mr.Sumit Rai with in ** days that I don't want this product so please take back your product and refund my money . He said me don't worry our Byju's team wil...
Jun 23, 2019 by Rachna Saxena
BYJU'S - Not interested on byjus coaching Closed
First I had downloaded byjus app on my mobile in April.after that somany calls from this byjus this regarding demo.Finaly I agreed he gave conduct test.afterthat he told your daughter got scholarship.I gave home **** we went summer holidays to ...
Jun 08, 2019 by dhana lakshmi
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