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Case Details
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
BYJU'S - In time Cancellation and refund Closed
We were given byjus early learning course and given assurence that we will be giving refund if kid is not comfortable. Within * days if signing up i requested cancellation and wrote email to cancellation team. Everytime i have got reply they ...
Mar 10, 2022 by Dr Komal Patkar Jani
BYJU'S - My money was taken in the name of EMI whose loan I never get Closed
In byjus I did a bnat exam where they said I got a scholarship... They said if I could talk to counsellor, I didn't cancel nor did I accept. After some day the counsellor came, he said you can try it for two months and if you don't like it you ...
Mar 06, 2022 by Istuti Sharma
BYJU'S - Cancellation and Refund from Byju s Closed
We have paid Rs.**,***/- on Feb **th ***** @ **:** PM (Thursday)through credit card for a combo offline package for Class **, ** & NEET with ** inches tablet for our daughter. The counsellor and manager have informed us that the enrolment wil...
Mar 06, 2022 by Udayasri Mavuleti
BYJU'S - Not providing refund Closed
I purchased a live classroom programme of byju's. It was assured by the mentor that the live classes would start in * to * days after the payment and i can apply for refund in the next ** days after the class starts. But the class did not start...
Feb 11, 2022 by Piyush Rawat
BYJU'S - Refund not iniated despite chasing for 2 Months Offered Resolution
Dear Byju Team, Is there any one who can even reply on my mail , i m chasing for almost a month but non of any Byju's representative have tried to resolve my issue. Last time i was told by Byju that you have to courier the products. I had ...
Jan 29, 2022 by govind kumar
BYJU'S - I want to cancel my byju s akash subscription Closed
One counselor from byju's came to my home and explained me the stuff and told mr to sign the E mandate for EMI. And he told that you will get the refund if you are not satisfied with the course.he told that you will start receiving call from o...
Jan 27, 2022 by Mansi Tulashiram Hase
BYJU'S - CANCELLATION AND REFUND Offered Resolution
My complain against BYJU'S that he is not respond my cancellation and refund request of RS *****.The company given my child the tablet program with the cancellation and refund policy with in ** days of package.(order summary attached).After...
Jan 10, 2022 by ASHISH RANA
BYJU'S - Cancellation of nomination Closed
I inform to the agent within limited period not to deduct the installment because l am unable twice by telephone, and later I send email to company sixth times but no response ,l talk the mentor he says higher authority will talk to you but not...
Jan 02, 2022 by Sanjay kumar singh
BYJU'S - No response from the company after several requests to cancel the mandate Closed
I have entered into an agreement for think n learn programme regarding **th n**th science class in June ** n at time of agreement I have asked for the provision to cancel the mandate if the learning program is found. Not satisfactory. The perso...
Dec 18, 2021 by Purna Chandra Mohanty
BYJU'S - Study material not supplied Worst response from byju s Closed
Registered for * year byju's program. Didn't receive material for this year. Called customer care more than ** times. No response...
Dec 12, 2021 by Vimala
BYJU'S - CHEATING and IRRESONSIBLE Closed
Sir I have been Cheated by Byju's. I Humble Request You to please take an action . I have joined my Son in Byju's for tutions in *th class. Before the joining I have got call from Byju's Councilor and briefed Me about the subscription, features...
Oct 19, 2021 by Arun Kumar.T
Total cost of product is Rs *****/-, after request on **th Sept **, there have tried to motivation me and asking about * type of option they have asked to make discission, on next day I have choosed the * th option for a period of * years emi o...
Sep 25, 2021 by Sitaram muni
BYJU'S - Online classes failure Closed
Dear Sir, This is Ravinder Mala, My son was joined in Byjus classes in last year, but no support given from your team after receiving of Books & Tab. I paid Rs. **** as advance I Paid * Months installments. Pending installments are *. ...
Aug 23, 2021 by Ravinder M
BYJU'S - Extra amount took from me Offered Resolution
Byjus promise me a free demo class for my child but after completing the free demo class, demand me to pay Rs.**** (five thousands Rupees)...
Jun 25, 2021 by Barun Kumar Mishra
BYJU'S - Serviy Failed Offered Resolution
Hello Sir I purchased byju's online course for my class *th Daughter Snehal Tiwari in October **** from one of sales person Vivek Kumar (vivek.kumar*@byjus.com) and Mr Janak Baldua, while purchasing the course they promised that they will a...
Mar 06, 2021 by Santosh Tiwari
BYJU'S - Byjus not allowing to cancel the standard package Offered Resolution
I have called byjus multiple times, my mother have called , they have also spoken to my younger brother for whom we had taken the class. We had taken class for Jithin Jose - *th std, state syllabus. We had taken it in September and asked for c...
Feb 16, 2021 by Ajo Jose
BYJU'S - Company denying refund Offered Resolution
I ordered Byju's bank po course from byju's and after not being satisfied with the product I returned the product within ** days. After numerous attempt to connect and submitting the required document today ** Jan **** company denies to refund ...
Jan 13, 2021 by Shrinivas Kodgire
BYJU'S - Course cancellation regarding Closed
I'm filing this complaint again as I didn't get any solution for this but marked as offered resolution. I Have Purchased Byju's Ias Tablet Course For **** In August For Rs *****. Due To Financial Reasons, My Mom Couldn't Able To Pay The Fee F...
Dec 16, 2020 by Shanthini Priya
BYJU'S - Cancellation of EMI and refund Offered Resolution
It's really frustrating which bijus people have done with me. I made several request for cancellation.I don't want to continue with Byju's course as we are not satisfied with their services.It's a useless app. At the time of initial discussion ...
Nov 07, 2020 by Puneet Bhardwaj
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