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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
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Resolution
Be Crazy Be Easy - Delivered a fake product and incomplete item Open
I have seen the link of Be Crazy Be Easy on facebook. The pictures showed the original Sony brand wireless headphone and a Bluetooth earphone. When I opened it in front of courier boy I found the product is a totally fake and incomplete item. I...
Apr 21, 2019 by Tenzin Dhargyal
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