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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Asus India?
If you are not satisfied with Asus India, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Asus India and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Asus India
But before filing a complaint, you should
a. Contact the customer support of Asus India first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Asus India - Asus is Unable to Resolve the problem Want Replacement Open
i have purchased Asus TUF FX*** Gaming Laptop from Sarthana Croma store Surat, Gujarat. From the very start i have encountered Blue Screen Issue Because of which the laptop used to Reboot Randomly and I end-up loosing all the work on which you...
May 07, 2021 by Yash Kikani
Asus India - An external hard disk worth INR 1500 paid not yet delivered Closed
I have bought Asus ROG Zephyrus Laptop from which there was an offer promo that if I pay Rs **** extra, I will get a external hard disk * TB. I paid on October **** perhaps . Today is September **** and I did not received my hard disk yet. I ha...
Sep 16, 2020 by Sarthak Haldar
Asus India - Service Denial Open
Since November ****, i am trying to get my laptop fixed but couldn't get any help. ...
Aug 29, 2020 by Rahul Chanda
Asus India - Asus Rog 3 Several issues after using the mobile for 2 weeks Open
I received this ASUS ROG * mobile from Flipkart on August ** ****. I have few complaints like there is a dark scale while watching videos, heating issues are there while playing games or while opening camera and charge is getting easily drained...
Aug 23, 2020 by Johnson Stephen S
Asus India - ASUS LAPTOP MALFUNCTIONED TWICE STAFF MISBEHAVIOUR Closed
*. Invoice No. **** DATED ** JULY **** *. REPLACED ON ** JULY **** *. LAPTOP MALFUNCTIONING ISSUE (REPLACED UNIT)ON *TH AUGUST *. SUBMITTED TO SERVICE CENTER ON *TH AUGUST I bought asus laptop model m***ia at Rs.***** and the product st...
Aug 15, 2020 by Paramjit Singh
Asus India - Stuck my phone Closed
My Asus zenfone Max pro m* Stucked on logo after April *** mb update, I visited a Asus service center they told me change mother board is solution it's cost**% of phone price it is not acceptable for me because this is not my mistake this probl...
Aug 04, 2020 by Ajeesh Aravind
Asus India - Asus display issue Open
I bought new asus rog strix g***gt laptop on june **th. Within **days I have faced lot of issues like display and poor plastic quality. I have contacted for replacement till now no response came through. It is a brand new laptop with so many is...
Jul 20, 2020 by Moneesh kumar
Asus India - Asus Brand New Laptop Faulty and no Solution given since 2 weeks Closed
I'm facing a big problem with Asus Laptop that got delivered to me on **th May **** thru Amazon. Amazon gave no reply regarding the replacement despite contacting them within ** says. There were multiple display issues and I then approached the...
Jun 11, 2020 by FLOYD DSILVA
Asus India - Worst build quality Closed
Worst phone build quality. Looking after big false promises by the company of super build quality for flip camera n phone.. decided to buy. But within *months one drop n flip camera is gone. Such worst quality of attachments uses to connect cam...
Jan 09, 2020 by Jigar G
Asus India - Money paid but not delivered as per the promised time Open
I purchased a asus laptop in oct but there is a scheme of extending the warranty with rs *** and there is a jbl speaker for rs *** the warranty was extended but the last fullfilment of the jbl speaker was of **th nov but till now it is not de...
Dec 02, 2019 by Shah nawaz khan
Asus India - Mobile phone not repaired Open
Hello, my name is mayank and i gave my asus max m* pro mobile on *nd of sep for repairing after checking my phone service center executive told me that their is a problem in motherboard so you have to wait for * to * days. And now today is **th...
Sep 17, 2019 by Mayank Sharma
Asus India - Graphic card not repaired properly Open
I have an Asus graphic card purchased on Dec *, ****. I have faced an issue in this and gave it to the service centre for repair. I did this twice but they gave me the defective part twice. I am *** km away from Delhi and already spent **** for...
Aug 16, 2019 by VARUN DODA
Asus India - Defective product sold and terrible customer service Open
An Asus Laptop was sold to me with multiple defects. Engineers could not diagnose the problem until my third visit to the service centre. Then my motherboard was replaced. While replacing they damaged my product (Physical scratch on the lid). T...
May 01, 2019 by Avijit Gupta
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