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APSRTC
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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a. Contact the customer support of APSRTC first
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c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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I booked * tickets(*adults,*child) udayagiri to chennai on jan *th.but not booked,my amount is debited,amount is ₹****.they not send refund....
Jan 31, 2023 by Prasad podili
I have booked * tickets(*adults,*child)chennai to udayagiri on january *th.but not booked tickets,my amount is debited.amount is ₹****.they not send refund.pls help me.I want my refund...
Jan 30, 2023 by Prasad podili
APSRTC - APSRTC 2 HOURS LATE AND Negligence OF STAFF AT RAJAMUNDRY Closed
With a months baby we kept waiting for * hours after the boarding time at RAJAMUNDRY bus stand at midnight ** o' clock and the staff here are so irritating and irresponsible....
Dec 23, 2022 by Mani Bharat
APSRTC - Driver negligence Closed
I am traveling from gudur ( THIRUPATI DT) to rapur (SPSR Nellore).driver not driving responsibly he can drive fast even in the speed breakers also.so that's why people who are sitting in the back seats. they get some uncomfortable while traveli...
Dec 08, 2022 by Vijay Kumar
APSRTC - Pallevelugu buses running as express buses Open
Dear sir Aps Rtc pallevelugu buses are running as express buses from Srikakulam to sompeta etc areas and charging express ticket but not provided express services it's making confusion to passengers today i got bad experience with the rtc dri...
Nov 06, 2022 by Uppada Madhava Rao
APSRTC - Money got debited but ticket is failed Closed
MY AMOUNT GOT DEBITED BUT TICKET IS NOT BOOKED...
Jul 30, 2022 by Pratyusha Chitturi
APSRTC - LH bus not stopped Open
Good morning sir. LH.BUS's not stopped at dental college srikakulam highway hence we missed study class college we got monthly pass holder today one bus no AP**Z**** not stopped . daily we faced same problem so we face lot of trouble so ple...
Jul 04, 2022 by Thamminenivenkata Ramanamurty
APSRTC - Rat menace Closed
Dear Sir/Madam, Find below my travel details. I found rats running around the seat, which needs your attention. Try and understand there is an every possibility of rat bites. After paying more than Rs. ***/- to travel in this bus, this kin...
Jul 03, 2022 by Venkata Narayana
APSRTC - APSRTC s reckless behaviour Open
Hello, I booked APSRTC bus from Ameerpet to Aswaraopet. APSRTC sends drivers mobile number to the customer before travel. This has been practice since so many years. Recently when I travelled on *th october, I did not receive any such message...
Oct 07, 2021 by Laxman Chandra
APSRTC - No corona guidelines Closed
I booked two APSRTC tickets to travel from Naidupeta to Bangalore on **-Aug-**** *:**PM, seat# * , * and the bus service number is ****, everyone knows due to corona all buses has to follow the corona guidelines strictly but when I boarded I'm ...
Aug 26, 2021 by Anil Kumar K
APSRTC - Delay of bus and the infrastructure Closed
I have booked a reservation online from vzm- rjy and the bus delayed for * hour and as our luggage is little heavy i have asked to open the space room which is below and the person who is in the charge have responded very rudely and told that ...
Aug 22, 2021 by Bhavani Shankar
APSRTC - Change for money Open
See on every bus they are asking for change , we can't carry change for every time and if he don't have change they wil not give money , if passenger dnt have some * rs also they are stoping the bus . But if conductor has to give change for pas...
Apr 13, 2021 by S R Rupesh
Hi I'm booking ticket vij to tirupathi on June ** ticket was not booked payment deducted from my account. I'm booking through APSRTC app only I got message like ticket not booked you money refund * to ** working days one month over no response....
Jul 23, 2020 by Dharmarao suragani
APSRTC - Online ticket cancellation Closed
I reserved bus ticket from Kakinada to amalapuram , but I changed my planning of journy due to covid -**,I wanted to cancelled my bus ticket .I tried to cancel my bus ticket but it shows there is an error in cancellation of ticket ,I triedvigo...
Jun 25, 2020 by Bommidi Siva sanakar
Online reservation passenger should get a call from Apsrtc bus driver before cancelling their reserved tickets. Otherwise, it is should be considered as a scam. ...
Sep 07, 2019 by Srinivas G
APSRTC - Bus delayed by 3 hours No information or alternative provided Open
I have reserved a seat in APSRTC **** date from Rjy to Hyd. The bus is delayed by * hours and there is not even a single info on the delay or not even an alternative is produced for the passengers. What should the passengers do who want to go o...
Jun 23, 2019 by Harika goruganthu
APSRTC - Ticket reservation Open
I had booked the ticket from banglore to kadapa on dated ** jan **** i have complete information regarding the ticket and also ticket status was confirmed. But the driver didnt allow me to get into the bus saying the reseravation chart which ev...
Jan 12, 2019 by M bhaskarreddy
APSRTC - Parcel not received Open
emails on missing rice bags were sent to depot nanagers of kakinada depot and visakhapatnam depot on June **, ****. also, emails were sent to rm, east godavari and rm, visakhapatnam on june **, ****. The issue is regarding two rice bags booked ...
Aug 18, 2018 by Venkata Ratnam M
APSRTC - Bus service cancelled at last moment wir Open
I cam reserve my ticket on *-*-**** for the date *-*-**** to travel from hyderabad to Nandikotkur But apsrtc can cancel the bus service at the Last moment on *-**-**** By this activity i can face more problems My mony also cant refund immidi...
Jan 08, 2018 by naga dinesh
APSRTC - Collecting extra amount for cool drink bottles Closed
I am from adoni kurnool district(AP) ******. Today i went bus station to drop my grand mother at bus stop and i purchased cool drink mrp is **rs but he collect **rs with me and chocolates mrp is *rs but he collect *rs each i taken * pieces he ...
Jul 18, 2017 by v prashanth
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