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APSRTC
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against APSRTC?
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a. Contact the customer support of APSRTC first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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APSRTC - Conductor negligence Open
We are * persons traveling from vijayawada to guntur at **:** pm on **st July, in VZ**/** ULTRA DELUXE - AP**Z****. after taking ticket we didn't check the change, bus departure from bus station and near varadhi we found we will get *** from ...
Jul 23, 2024 by Lavanya Malleboyena
APSRTC - Bus type changed and cancelled Closed
Hello apsrtc , I have booked a bus ticket from rajamundry to Vijayawada via abhi bus TKT NO: **********, Seat No: **, Route: RJY-VJA, Service No: ****, Vehicle No: AP**Z****, The bus was * hours late where I was waiting in the bu...
May 26, 2024 by Rohan
APSRTC - Misbehaviour Manhandling and scolding by conductor Closed
I am Pinaki Das had travelled in APSRTC bus from Visakhapatnam to Palasa. The conductor in bus didn't allot my booked seat and he himself sat there on my seat leaving his designated seat. He told me to take any back seat. On my request to him t...
Apr 27, 2024 by Pinaki Das
APSRTC - Bus ticket not issued or not given but payment was completed Open
On **/**/**** I was traveling from chilakaluripeta to guntur in express bus ,I made a payment by Google pay,the payment was successful but not issued ticket Conductor telling that the amount was not credited in apsrtc so I taken a new ticke...
Apr 06, 2024 by Peravali venkata mahendra
APSRTC - Wrong timings of bus Closed
This is a complaint raised from amadalavalasa .... Actually more than ** students are from here we travel from amdv to sklm everyday to the same bus at *'** clock .... Bus no. AP**Z**** ... this bus used to come to krishnapuram village *'**cloc...
Feb 09, 2024 by V. Murali krishna
APSRTC - Delay of Bus Closed
I have booked ticket from hyderabad to Ravulapalem. Before the bus arrival, I contacted the driver and he said it will * to * hrs to reach my boarding place. I am a **yrs girl who was standing there alone at *pm. How am I supposed to wait there...
Jan 13, 2024 by Vennela
APSRTC - Irregular behaviour of a conductor Open
Hi there, i am travelling from bengaluru to tadipatri with reserved ticket number *********. The bus driver didn’t noticed me at the bording point he moved from there to nearly *km. I had adjusted and travelled to them, but he is showing ir...
Jan 11, 2024 by Kedhar
APSRTC - Not stopping APSRTC bus Open
These APSRTC drivers are the WORST, they are not stopping the bus for the passengers even the bus was empty. They are not worth of including in the government. Many students and office going employees are facing huge problems because of this. T...
Dec 05, 2023 by Balaji Vishnu Sai Vanapalli
APSRTC - Incorrect amount refunded Open
I have cancelled my * tickets on October ** **** (more than ** hrs before the schedule service start time at origin of the bus). I got an email and a message stating that I will get a refund of Rs ****. After * days I got a refund of Rs **** wh...
Oct 27, 2023 by Naresh Kumar A
APSRTC - APSRTC bus delayed by 2 hours 20 minutes Closed
I have booked a seat in APSRTC AC sleeper from Bangalore to Ongole. Expected drop time in Ongole is *:** AM but it dropped me at *:** AM. I have booked a movie premiere show ticket which is at * AM. I had to miss my show because of the bus dela...
Oct 19, 2023 by Prudhvi Marella
APSRTC - Ticket not confirmed Closed
I have booked the ticket money got deducted but i didn't receive any confirmation email or message of ticket details....
Sep 28, 2023 by Srinija
APSRTC - Driver not allowed passenger in the bus she is old woman she has rervation tickets is there Closed
RESPECTED SIR, am writing to complaint about the recent string of poor bus service. Today we booked a bus ticket for my mother Hyderabad Kphb to Kurnool at morning *.** that we showed reservation ticket number She went and travelled kphb t...
Sep 06, 2023 by GANACHARI kalyani
APSRTC - Parcel not delivered Closed
I am Kothapalli Venkata Ramana booking a parcel from kakinada to rajamahendavaram on **.**.** awb no. ********, till **.**.** the parcel was not delivered. Pl rectify above problem and justice. The apsrtc are not respond their phone numberd, em...
Sep 02, 2023 by Kothapalli Venkata Ramana
APSRTC - Taking 50 extra on ticket rate Closed
Actually I purchased a ticket for Bangalore,on ticket the price is *** ,but the driver is taking ***,this journey is from tirupati to Bangalore.when ask for cha GE of ** rupees he is saying that the cost of the ticket is *** only...
Aug 27, 2023 by BHANUPRAKASH
APSRTC - Rude behaviour of bus conductor Closed
We paid ***/- for bus tickets and harsh and rude and worst behaviour of the conductor and driver very over speed pls take action ...
Jun 28, 2023 by Sahitya
APSRTC - Amount not refunded Closed
Hello sir I have booked tickets from Tirupati to Ananthapur super luxury service no **** on May **th date from my account amount have been deducted but seats are not confirmed pls kindly refund my amount ...
Jun 05, 2023 by Syamala
APSRTC - Complaint against Bus Conductor Behavior Open
I wish to draw and focus your mind on the unworthy and unwarranted behavior of bus conductor or employees working under our kind control. Very often they treat the passenger with complete disgust, disregard, Disguise, and hated. They behave wit...
Apr 12, 2023 by Kalpana
APSRTC - Bus pass Open
Sir I TVR.MURTY srikakulam dist my daughter student pass issued **oct**** **dec**** I'd valid **may **** but pass lapece Two months january February **** for college holiday so not renewal in time now we required student pass March to may ****...
Mar 17, 2023 by Thamminenivenkataramanamurty
APSRTC - Payment done but didn t received ticket from machine Closed
I was travelling from kakinada to vizag in metro luxury A/C I paid for my * tickets ***rs through phonepe by scanning QR code. My payment was done successfully but didn't get tickets from the machine. So please refund my money. Transaction Id ...
Mar 05, 2023 by Ponnada Suresh
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