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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Ajio.com?
If you are not satisfied with Ajio.com, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Ajio.com
But before filing a complaint, you should
a. Contact the customer support of Ajio.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Ajio.com - Missing product delivered Open
I ordered stripe,slim fit polo T shirt online through Ajio.com on *th aug ****. Delivery date was * aug, but they delivered product on *th aug in hurry even without calling on my cell no which i shared on the order. On opening the package, i fo...
Aug 30, 2019 by Neeraj Saraswat
Ajio.com - Return rejected Open
I had ordered a T-shirt with order id. FL********** I waited for atleast *-* days for the delivery and when I received I found it a little small, which I tried to return it as per the ajio policy within *-* hours but when the delivery boy came ...
Aug 16, 2019 by Ashish arya
Ajio.com - Package not delivered Closed
I had purchased product from ajio but they had sent me wrong product but they are nit accepting it and not providing me the wrong product ...
Jul 27, 2019 by Praroop Gupta
Ajio.com - Refund Pending Open
On **th April, I placed an order with AJIO through an online payment. The order was unsuccessful however an amount of INR **** was debited. HDFC bank investigated and confirmed that the vendor has received the payment. Since then, I have been ...
Jul 26, 2019 by Angelina
Ajio.com - Wrong product delivered Open
have ordered a blue-colored National award-winning Bhujodi saree worth Rs.**** on *th July but received another saree which is worth only Rs.**** on the Ajio site on **th July. I called up team Ajio many times after registering a complaint on ...
Jul 23, 2019 by Ruby Saha
Ajio.com - Package never picked up Open
I have placed an order for * pair of shoes which was not a good fit. Hence I have created an exchange. The exchange product never got delivered and the delivery partner kept updating the false information as customer unavailable or refused an e...
Jul 22, 2019 by Dipali Chaurasia
Ajio.com - Money not refunded Open
I bought NIKE - Nike Victory Elite Trainer Panelled Lace-Up Sports shoe on **th May **** and I received my shoe **nd May but this shoe did not fit for me. I generate an exchange option on the ajio website. **th May **** ajio delivery partner co...
Jul 21, 2019 by Vinod Kumar
Ajio.com - Fraud Open
While placing an order the payment is done by upi using google pay and money is deducted from the bank account and the order is cancelled automatically at last . Now ajio customer care is saying that they didn't recieve money and google pay is ...
Jul 19, 2019 by Jitendra yadav
Ajio.com - Refund Open
I have ordered * products from ajio out of which i kept * order and exchange * order with xl size but i got L size so i returned this order also along with other * orders i got refund of * orders cost of *** but i didn't get *** ruppes of *rd o...
Jul 09, 2019 by Ajay kuber
Ajio.com - One product from the package missing Open
I ordered two scotch and soda denim. I received one but did not receive the other one in the package. My order no is FL**********. After complaining again and again (about ** times) for * and a half month they decided to drop my case and steal ...
Jun 24, 2019 by Siddhant jain
Ajio.com - Product without tag and can't make return Open
I have placed an order on Ajio on *st June **** and received order on *th June **** without a tag and wrong size so I request a return but as the product was without tag so the delivery boy rejected to pickup so I raised a complain regarding it...
Jun 24, 2019 by Tanay Choudhary
Ajio.com - Duplicate product delivered Open
I ordered a pair of Nike shoes from AJIO and they delivered the shipment at super speed. I realise that the product shipped was not even Nike, it was a cheap replica with its price tag posted at the bottom of ***. Sent the company email on cust...
Jun 22, 2019 by Sidharth Goel
Ajio.com - Courier amount not refunded Closed
The issue was raised to ajio on June *. I had seld-couriered the dress back to Ajio and I am supposed to receive ***/- as courier charges along with the cost of the dress. The cost of the dress was refunded in a day or *, but I have been runnin...
Jun 19, 2019 by Shalini Agarwal
Ajio.com - Package not picked up after placing a return request Closed
I had placed order for * items on Ajio the orders were delivered and since the size wasn't fitting I placed return requests for all the three orders. Even after crossing the pick dates for all the respective orders I am not getting any satisfac...
Jun 11, 2019 by siddharth
Ajio.com - Delivery of wrong product Open
I ordered * product from ajio online they delivered one product right and other wrong so I complained through mail and customer care both but no action has been taken. It's been *.*.* month now...
Jun 08, 2019 by pooja
Ajio.com - Wrong product delivered Open
I placed an order at Ajio.com on **th May ****, which consisted of * products from Superdry. I paid a total of INR ****.** for the complete order. Shortly I got an update from Ajio that * product has been cancelled & they refunder INR ****.**. ...
Jun 06, 2019 by Robinder Patyal
Ajio.com - WRONG PRODUCT DELIVERED TWICE Open
I had ordered louis phillepe shoe (tan colour size **) on AJIO app .The shoe was a newly launched product by Louis Philippe. Order ID - EX********** *.At first I received wrong sized product * instead of size **. *.Then I raised a exch...
May 30, 2019 by Hanu Ramasanjeeva
Ajio.com - Wrong item delivered and the return pickup is not taking place Closed
Ordered the product (a half-sleeved black T-shirt with lace inserts on the sleeves) on *rd May from AJIO and got the wrong product delivered. Then requested for return and refund which was taken but when the pickup guy came, he could not match ...
May 16, 2019 by Mousumi Bhattacharya
Ajio.com - Refund not received Open
The order (ethnic kurta dress for women) was delivered on **th April. Due to size mismatch, I returned the package on **th April (Return ID: #RT********). To pick up a person who after thorough check up and matching the return id and product id...
May 07, 2019 by Joyeeta Sarkar
Ajio.com - Not providing refund after pick up of the product Open
I purchased one Kurta of amount ****/- (Handspun Khadi Hand-Embroidered Cotton Kurta, Order Id FL**********) from Ajio on **/**/**** and received it. I found that it is not according to the description provided. So I raised the return request (...
Apr 27, 2019 by Monika
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