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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Ajio.com?
If you are not satisfied with Ajio.com, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from Ajio.com
But before filing a complaint, you should
a. Contact the customer support of Ajio.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Ajio.com - Money deducted but order not placed Closed
on **.**.**** the amount of Rs.*,***.** has been debited from my account but couldn't able to place the order. I wrote the same on Ajio customer care via E-mail, after that they create a complaint ID No.COM*********** dated **.**.**** but stil...
Oct 20, 2020 by SUNEETHA
Ajio.com - Refund not received for returning five leggings Closed
I don't receive my refund amount regarding returning of five leggings it was picked up on **.**.**** the return status is not updated still it shows return under process I have been raised complaint also in ajiocustomercare but still not resolv...
Oct 19, 2020 by Nithya
Ajio.com - Refund not received Closed
I have returned the product of order no. FL********** but still did not receive any refund amount of Rs. ***.**...
Oct 10, 2020 by Shabbir Bhanpurawala
Ajio.com - Non delivery of prepaid shirt Closed
I placed order for a shirt having offer price Rs***/- with total order amounting to Rs****/-approx .All other items delivered except one, the shirt at issue.on ** sep I got a message that the item has been delivered with similarly updating on...
Oct 04, 2020 by Shiv Shankar Kumar
Ajio.com - Order not cancelling Closed
i ordered sandal worth ****, but got to know that it was *** rs cheaper on lical store/official online store as well,i try to cancel order but ajio.com is not supporting...
Sep 13, 2020 by ankit
Ajio.com - Didn t receive the refund Closed
So I ordered crocs from ajio and had a size issue but there were no other size available so I had to return it. I returned it ** days ago I.e on **th august and still not got the refund my return no. Is RT******** ...
Sep 11, 2020 by Shruti shah
Ajio.com - Wrong product delivered but they are not taking back Open
I had placed an order for Lego fire station building blocks on the **th of July **** vide Order #FL********** paid through credit card and received the delivery on the **th of July **** but on opening the box I was shocked to see that a wrong l...
Aug 30, 2020 by Asheesh Wadhwa
Ajio.com - REFUND NOT RECEIVED Closed
I had ordered a UCB, flat front trousers with pocket through the Ajio app, which was delivered on Wednesday, **th of August. I had chosen cash on delivery option. Since the size was not right, I returned the product. But I haven't received the ...
Aug 30, 2020 by POOJA S
Ajio.com - Replacement not done Closed
I had ordered for a marks and Spencer pants. When I received it I had size issue so had requested a exchange order.after ** days the delivery person came to exchange but refused it saying the EA number is not there and he is saying the there is...
Aug 24, 2020 by Karuna K
Ajio.com - Return not pick of defective products they sent Open
I ordered masks pack of **. The product shown on app is totally different from what I received. I received all defective masks. I contacted AJIO and they registered my complaint no . COM************. And they promised to pick the product before...
Aug 21, 2020 by Jeenal Redkar
Ajio.com - PRODUCT MISSING Open
I placed two products on ajio.i received only one product.but on the package it shown .two products are in the package.after opening the package.it has only one product that differ from my order...
Aug 16, 2020 by BHARATH KUMAR REDDY PATHI
Ajio.com - Refund issue and order not confirmed Closed
No response till now from Reliance retail limited, or Ajio Shopping Cart My amount was debited from my account Rupees ****.** on August * around * PM For the order in my Ajio Shopping Cart But till now order is not confirmed or...
Aug 11, 2020 by Kandasamy
Ajio.com - Item returned but no refund from Ajio Closed
The item was picked up on **th july and I received a notification on *rd August that i will receive refund in one business day but it's *th and I haven't received the refund. Trying to call the customer care but it's impossible to reach anyone....
Aug 07, 2020 by ZAHRA ABBAS
Ajio.com - Return Request initiated no response from AJIO Closed
I have placed order ** items- OrderID: FL********** on **rd May. in that * items are very low -quality and size mismatch. I have initiated the return request, and drop an email to customercare@ajio.com Return-ID: RT******** but no response...
Jul 28, 2020 by nandhini
Ajio.com - Package not delivered Open
Greetings! This is to inform @ajio.com that the delivery agency "XPRESSBEES" is irresponsible and ill-manered. The employee that I had to deal with was obnoxious. He did not no ANY of the BASIC-CUSTOMER-BEHAVIOR and it is really upsetting. I ha...
Jul 15, 2020 by Riya Malini Kongari
Ajio.com - Refund amount not credited Open
I returned an Ajio product of Rs. ****.** on **th May. Order ID - FL********** Return ID - RT******** Ajio's refund policy is a a refund of the full amount within * to * days. But as of today (**th July) it has been nearly * weeks and no a...
Jul 14, 2020 by Janani K
Ajio.com - Refund not rcvd Closed
Exchanged two products.. which were picked from me by ajio person on **.*.**.. he did not update return rcpt in system.. got no exchange as they kept asking for the products again from me.. wrote two ajio and called customer service many time f...
Jul 09, 2020 by saumya sharma
Ajio.com - Money deducted order not placed Closed
I Placed an order and paid via UPI. The money was deducted but the order wasnt placed. ...
Jul 06, 2020 by Sharanya nair
Ajio.com - Wrong product with no price tag Closed
I ordered a Levi’s T-shirt from this site on ** June. Order Id FL********** . When I opened the product i was shocked that it was he wrong product and was without any price tag. I informed them to return this product. The courier company took...
Jul 02, 2020 by Kapildeep
Ajio.com - Package not delivered Open
How should I start? Ajio is scam, fraud and obnoxious e commerce website.pls don't go for their discounts and offers.i ordered * tshirts together and paid for one of them through my ajio wallet money,now it shows in the app that the product is ...
Jun 28, 2020 by Shruti Devani
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