File a Complaint against Air India Express
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air India Express?
If you are not satisfied with Air India Express, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Air India Express and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Air India Express
But before filing a complaint, you should
a. Contact the customer support of Air India Express first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Air India Express - AirIndia Express Cancelled my ticket without my approval Open
I had booked in the Airindia Express ticket to fly on **/**/**** at **:**pm from Mumbai, All of sudden the airline changed the timing to *:**am on the same day and there was no communication sent to me for this change by airlines. I random...
Nov 21, 2021 by MAHESH PATIDAR
Air India Express - Refund of cancelled flight not issued Open
I have booked ticket from Jaipur to Dubai dated *th July **** and then further it got rescheduled to **th July ****, however finally the flight was cancelled and I have requested the refund. I have checked my credit card statement, however t...
Oct 27, 2021 by Pankaj Pareek
Air India Express - Air India Express refund not processed for more than 2 months Closed
Ticket booked for **th August to travel from Cochin to Dubai, had to be cancelled as I tested positive for covid**, on ** th of August.Even though flights are cancelled, Air India Express said they will deduct cancellation penalty of Rs **** ....
Oct 14, 2021 by Anzal p i
Air India Express - Refund or voucher not given for full ticket Closed
i booked ticket from sharjah to mumbai on ** june ****.due to covid flight was canceled and they gave voucher for it.with that voucher i booked ticket for travel between sharjah to tiruchirappali on * apirl **** and return journey on ** june **...
Jul 27, 2021 by swathi
Air India Express - Baggage fine without proving option for allowance Open
I traveled from SLL Salalah International airport to TRV Trivandrum International Airport on IX*** Air India Express flight. I was cancelling my visa and returning back to India. Baggage allowance provided by the airlines was **KG. My weight wa...
May 16, 2021 by Sreeram T M
Air India Express - Air ticket not refunded Closed
The air ticket was booked on Feb *, **** to travel from Dubai to Chennai, however, the itinerary was cancelled due to some technical issue from the airlines. I have been following up with the airlines since then, but until now there is no respo...
Apr 09, 2021 by Kiran Ashokan
Air India Express - Rejected my ICMR ACCREDITED LABORATORY RTPCR Report at Airport Closed
Respected Sir, I booked a ticket in Air India Express Airline from Lucknow to Muscat with a confirmation number SZTPHX for Raju Vimal for *th March ****. The Airline staff at Lucknow airport denied my and some other passengers RT-PCR Report ap...
Mar 26, 2021 by RAJU VIMAL
Air India Express - FLIGHT TICKET REFUND Closed
I pre-booked my family return ticket in **/**/**** to travel on annual holidays on */*/**** & */*/**** respectively between Doha & Kannur from Air india express office Doha. But due to corona issue flights were cancelled and ticket cancellation...
Nov 16, 2020 by MURALIDHARAN P C
Air India Express - Air India express Not processing refunds Closed
Hi, Please process my refund to the original payment method. My travel dates are after May ** ( category * as per DGCA ), so I am eligible for refund and not coupons or credit shell. Company : AIR INDIA EXPRESS ...
Nov 08, 2020 by Vishnuraj
Air India Express - Not givingFull refund flight cancelled by airlines due to covid crisis Closed
Due to covid crisis, airlines airindia express cancelled the flight, we booked tickets by yatra. Com, for date ** march and return ticket on **march , ticket price was ***** aprox, then due to covid crisis we reschedule it on April month and we...
Nov 02, 2020 by Vivek Vithobaji Lanjewar
Air India Express - Flight cancellation Closed
Confirmation No./PNR: HTENVP I made a booking for myself and son for travel on **th December **** from Muscat to Kochi. I have been now informed by AI that the flight is not operating and to amend my booking through their website. When I t...
Oct 27, 2020 by Sherly Sajan Puthoor
Air India Express - DIDNT GET REFUND FOR MY BOOKINGS Open
Dear Sir/Mam, it's an emergency. it's my humble request. I booked * tickets from Dubai to Amritsar for ** Apr ****, but flights are stopped due to coronavirus. Now my brothers was stuck in dubai. even lost their jobs too. I want to cancel...
Oct 27, 2020 by PANKAJ SETHI
Air India Express - Ticket refund not credited Open
I had cancelled my ticket and it's refund was in progress.Could you please let me know the status of booking QUZRDX . It's exceeded refund time. ...
Oct 06, 2020 by Mary Roshny Choothamparambil Joseph
Air India Express - Schedule flight cancelled and asking for cancellation charges Open
I have booked my tickets from Mumbai to Dubai dated **th October **** ( PNR NCZJOO) booking is in the name of Mustafa Vohra. Now i have received an email that due to covid** situation flight is not operational and i can change my travel dates. ...
Sep 18, 2020 by Mustafa Abdulla Vohra
Air India Express - Air ticket refund not received Closed
I have cancled air india ticket on July **th, actual booking made is on **th July. Have send several mails regarding refund, but no response,. Even for customer service just asking us to wait for ** working days. Now it is almost * months no r...
Sep 17, 2020 by Neethu Sreekanth
Air India Express - Air India Express refund not processed for more than 3 months Open
Ticket booked on *th Jan **** to travel from Dubai to Pune on **th June **** for * passengers. Due to COVID**, travel plan changed and cancelled booking on **rd May ****. Even though flights are cancelled, Air India Express said they will deduc...
Aug 27, 2020 by Naeem Maniar
Air India Express - REFUND FROM AIR INDIA EXPRESS COVID 19 FLIGHT CANCELLATION Open
** Jan, **** we booked a flight to fly on ** May, **** and return on * Jun, **** amounting to INR *,**,*** from Dubai to Mangalore and return via personal credit card. Due to covid ** situation we received an email on *th May saying that all fl...
Jul 23, 2020 by Fahad Abdulla Mogral
Air India Express - Refund for the cancelled Air India express flight Open
The Air India Express flight booked for the date **th March **** from Vijayawada to Mumbai got cancelled. Have been following with the Airlines since then but could not connect to their call center numbers. Request for the refund of the amount ...
Jul 23, 2020 by Ramakrishna Paladugu
Air India Express - Refund not credited Closed
This is my seventh email to air India for to get my refund, I applied for a refund with penalty despite Air India Canceled flight from their side.For the last three months I have been sending a message to air India for getting my refund, unti...
Jun 30, 2020 by Jijo Sebastian
Air India Express - Flight cancellation Open
Air India has cancelled my flight and mentioned about the full refund in the cancellation email. However they are forcing me to change the fly date now and I do not wish to travel. They are refunding my money as mentioned in the flight cancella...
Jun 18, 2020 by Deepak sharda
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