File a Complaint against Air India
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air India?
If you are not satisfied with Air India, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Air India and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Air India
But before filing a complaint, you should
a. Contact the customer support of Air India first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Air India - Refund not initiated Closed
I had booked a ticket on Air India on *th April (Date of Issue), with Date of Journey (DOJ): **th April, **** from "New Delhi to Prayagraj" for * travellers. After few days, I got an email saying that the "The flight is no more operational"...
Jul 30, 2021 by Pranamika Pandey
Air India - Refund not received Closed
The issue that I have experienced was: There was schedule change from AIR INDIA, due to which i had to cancel my tickets. Still the full refund is not received....
Jul 28, 2021 by hitendra singh
Air India - Not rescheduling my mother s flight Open
We have been calling Air India customer care for the past ** days to reschedule my mother Admala Sujatha's flight from **/July/**** to **/Dec/****. The call gets cut after waiting * hour and this has happened atleast ** times. I have sent * ema...
Jul 28, 2021 by Srinivas Reddy Admala
Air India - NO REFUND BY AIR INDIA Closed
Booked Air India ticket from JFK to Del but could not fly due to loss of passport. Cancelled ticket on Jan **, **** and till now struggling for refund. Hundreds to phone calls made and more than ** emails to Air India but of no use. Details are...
Jul 27, 2021 by DEEP BHUSHAN VASHISHTA
Air India - Air India Refund not given Open
I booked an air india flight from moscow to delhi for **th may through trip.com. At the last moment air india cancelled the flight and gave me the option to get the full refund. Its already been more than * months but neither airindia is respon...
Jul 26, 2021 by Ojas Dhiman
Dear Sir! I have booked my flight in Air India via Yatra online on ** march **** - booking id is *************. PNR - JMPYL Under the name of Mr Bhupathi Ramesh Poodi a round trip flight from DXB - VTZ - DXB . Its been * year * months i h...
Jul 26, 2021 by Ranjani Nikhita
Air India - Refund is not initiated Open
I had booked tickets having reference no. JJJ*G (reference No. /PNR No.) for myself on dated ** May **** to New York (EWR), United States of America from Bangalore, India for education purpose but suddenly due to increase in covid-** cases here...
Jul 17, 2021 by Mahesh Sercat Ramakumar
Air India - Air India Flight refund money not yet received Open
Air India — Flight refund money not yet received S Shahnawaz Alam Jun **, ****Jun *, **** Mark as Resolved My flight Air India got cancelled due to operational reasons, and i had given request on **nd April ****, & again on *th May *...
Jul 17, 2021 by SHAHNAWAZ ALAM
Air India - Money not Refunded Open
Dear Sir / Madam, On April **,**** I was scheduled to fly with AIR INDIA from Toronto(CANADA) TO Delhi(INDIA). This concerned flight E-Ticket Number-************* the flight number that is on your ticket. AND INCLUDED RETURN FLIGHT ALSO AS ...
Jul 16, 2021 by Amandeep Singh
Air India - Air India Cheating Customers by not Providing Refund Closed
I had booked roundtrip tickets on Make My Trip for my parents on February **, **** as my parents had medical appointments. The Kolkata to Chennai tickets were booked for April **, **** and the Chennai to Kolkata return tickets were for April **...
Jul 15, 2021 by Avijeet Kumar Biswas
Air India - Full flight refund due to cancellation of flight during Covid pandemic in April 2020 Closed
Booked flights through Eisner Travel & Tours on **th Feb for * passengers, one way from Mumbai to Chandigarah ( travel date was *th April ****).Flights we’re cancelled due to Covid pandemic .. since then I have been perusing them for a full r...
Jul 11, 2021 by Zainab Khokhawala
Air India - Air India Ticket refund Closed
I made a reservation for two tickets with Air India from Chicago to Hyderabad and Chicago to Chennai from May *, ****, to Jun **, **** Issues on April **, **** (E-Ticket # *************-***, ************* ). I canceled the ticket due to COVID r...
Jul 09, 2021 by jaya lakshmi veeramchaneni
Air India - Refund Of 17 Air Tickets Open
This is to inform you that I had booked ** tickets for ** person from Mumbai to TRV and return Kochi to Mumbai. Journey date was **/**/**** and return tickets was **/**/****. Due to flight cancellation the journey date was reschedule to **/**/*...
Jul 05, 2021 by SANJAY S CHOPDEKAR
Air India - Air India Not refunding the Family Round Trip amount from past Closed
On feb **th i made a booking through airindia app form my family from Vijayawada to Delhi a round trip dated on **th April ****, due to the pandemic lockdown all flights got cancelled. And from them i m mailing them, making phone calls but no r...
Jul 02, 2021 by Vikas Sakhamuri
Air India - Ticket money not refunded Open
Not getting refund of our cancelled tickets to port blair. Booked two tickets through their online platform and cancelled them by speaking to their customer service person. It's been over *.* months now....
Jun 28, 2021 by Avika Jain
Air India - Air India Ticket Not refunded Closed
Refund of the Ticket no *************/PNR HS*GQ for **th April’** which has been cancelled by AI at the last moment, and I have requested for a refund a number of times. As I was informed only * days back before the cancellation, I have to pa...
Jun 28, 2021 by Nabarun Ray Chaudhuri
Air India - Air india Refund Closed
I have cancelled the air india ticket on **th may ****, which was scheduled on **th may **** since then i have not received my refund its been ** days since the request was raised....
Jun 25, 2021 by Rahul Pal
Air India - Air India refund of my ticket fare by air india is outstanding for over an year Closed
I booked tickets through Air India via their website on March *, **** for Jun **, **** roundtrip from SFO to HYD. Subsequently cancelled the tickets in May **** due to pandemic. I was told the refund would be processed in *-* weeks, after const...
Jun 24, 2021 by Sarath Tantravahi
Air India - Refunds Not Received from Airindia More than 1 Year Closed
I booked tickets (details given below) for my visit to Guwahati from Airindia website during April ****. But due to COVID** flight was cancelled For the last ** months I have been struggling for refunds. I mailed and called more than *** ti...
Jun 23, 2021 by Vijay gahlaut
Air India - Air India Refund of ticket during Covid India Lockdown 2020 by airline Closed
Airline Air India had cancelled my ticket in April **** as no flights were operational. It's been *.* year now and still they have not given the refund. The flight was cancelled by the airlines and not my the passenger...
Jun 21, 2021 by Priyanka
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Questions about Air India
Ask questions about Air India and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Air India?
0124 264 1407
What is Air India office address?
113, Airlines House, Gurudwara Rakabganj Road, Parliament Street, Delhi - 110001 (Behind All India Radio).
What is Air India customer care email?
Checkin@airindia.in
Where to find Air India discount coupons?
Who is the Owner / CEO of Air India?
J. R. D. Tata
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