File a Complaint against Air India
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air India?
If you are not satisfied with Air India, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Air India
But before filing a complaint, you should
a. Contact the customer support of Air India first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Air India - Forced to purchase duplicate ticket at airport Open
Air India Booking Reference Y*WKM for two passengers DEL to COK on AI *** on * March ****. Despite having valid fully paid for tickets, senior citizen was forced by AI staff at DEL check-in to purchase another on-the-spot ticket for Rs.**.*** ...
Apr 06, 2022 by Jacob Mario
Air India - Someone refundend on my behalf Open
Someone. Refunded my ticket amount to his pr her bank account and now o have no money and no ticket left...
Mar 29, 2022 by Jajbir singh
Air India - Poor service for my wife on AI 537 Open
My wife a stroke patient was on AI *** on March **, in the landed plane; waited for * hour and ** minutes for. a wheel chair. Then she was put in a wheel chair and lifted by contractors down the ramp- feet up, head down, her brain froze on the ...
Mar 25, 2022 by Sethuraman Vaithiyanathan
Air India - Did goof up and was not allowed to board the flight Open
On **th March, **** my daughter was supposed to travel from BOM to DXB by *.**pm AI*** fight. But @ the check-in counter the crew goofed up with submitting details and she was not issued the boarding pass till last minute. We had availed mino...
Mar 18, 2022 by Chetana Bhosale
Air India - Poor Customer Service Customer Dissatisfaction Open
Hello Air India Team I am writing this is from a stressed out position because of all the customer care executives that I spoke with Air India from Friday (**/**/****) till Today. ( */*/ ****) My PNR is JKGHK. Travel date - Feb * Tr...
Feb 03, 2022 by Sankar Kumar J
Air India - Harassment of passenger at check in Closed
AT around ****h on ** Jan **** at the check in counter at New Delhi Air Port every effort was made to deny me boarding the flight to Singapore AI *** on ** Jan **** at around despite having all the requisite documents, as required and having c...
Jan 28, 2022 by Rukmini Pandit
Air India - Refund not issued Closed
I cancelled my flight from Paris-Trivandrum via Delhi (Booking Reference: J*SGZ) on August **, ****. I was to receive a refunded amount of EUR ***.**. It has been close to * months after the cancellation but I still have not received the re...
Jan 15, 2022 by Arjun Jeeja Hariharan
Air India - Refund Not received Closed
i had booked ticket for me and my family from UK to India to exit during peak covid-period. One of the bookings failed on ticket generation and yet amount was deducted and was not refunded. Now a total of about ******.** is being added includin...
Jan 10, 2022 by Vimal Amaldas
Air India - Refund request is pending Open
while booking a ticket from air India website, amount was deducted, however ticket was not issued. I reached out to customer and asked if ticket can be issued, customer care confirmed that it has failed to generate ticket & asked to book a new...
Dec 12, 2021 by Ashish
Air India - Air India deducts rather than full refund Closed
*- Air India cancelled its Udaipur to Delhi flight on **th Nov after issuing boarding passes for Udaipur Delhi and connecting Air India flight Delhi to Bahrain; Ticket No: ************* ; seat no. **A *- Airport staff promised ***% refund and...
Dec 08, 2021 by Sushil Kumar Rajmal JAIN
Air India - No Refund received Closed
I had booked a flight ticketto canada on august **** , Air India had cancelled the flight ! I have been calling / mailing them but no refund is made till date ...
Dec 06, 2021 by Apurna Thakur
Air India - Refund not received from Air India Open
I had purchased LTC air ticket in the name of my wife, Elora Mukherjee for travelling from Delhi to Kolkata vide E-ticket number : ************* Pnr number Y*NMQ and back vide E-ticket number : ************* Pnr number Y*NVJ. However she fell...
Nov 21, 2021 by Rajib Mukherjee
Air India - Amount deducted from my account but air ticReference No not booked Open
Payment Idpay_ILuZMUpu*MjGMj MethodCard XXXX-XXXX-XXXX-**** Paid On**th Nov, **** Emailkrishnamurthybva_**@yahoo.com Mobile Number+************ For any order related queries please reach out to TRAVOLOOK at support@travolook.in or on *****...
Nov 19, 2021 by bvakmurthy
Air India - Air India is not supportive Open
Hello Sir, I would like to lodge a complaint against Air India and Ease my trip. Both are not supportive of their passengers during pandemics. India is talking about big words how they are supportive of Indians. This sheer reflects how ...
Nov 16, 2021 by VARUN BHANDARI
Air India - Air India not providing refund for cancelled flight scheduled for July 2020 Closed
Air india is not giving refund for cancelled flight scheduled for July *nd **** due to COVID , I have been following up for *.* years however with no success . Air pnr no - HVPJF, Ticket No.- *************, *************, *************, **...
Nov 12, 2021 by ranjeet verghese
Air India - REFUND Closed
As per GOVT rule, we are elgible to get full refund as our tickets were booked on FEB **** and flights was for May *th ****. Our ticket rate was ***** and we received only *****. Pls let us know why this is so. Pls issue remaining amount of ***...
Nov 11, 2021 by MEGHNA KRISHNA G PILLAI
Air India - Refund Open
I had booked a ticket for September ** for jagadalpur to hyderabad but the flight was cancelled and I am eligible for complete refund. The e-ticket no. Is ************* and passenger name is Ajin Jenny Thomas. My amount is still not refunded. ...
Nov 06, 2021 by Anju Thomas
Air India - Flight not rescheduled Open
Hello Team, I was trying to reschedule my flight AI *** October ** to November ** for the last ** days but every time the customer service team member transfers my call to the ticketing dept but the call disconnects without any resolution. Ever...
Nov 02, 2021 by Kunal Dhingra
Air India - Air India is not refunding my amount Closed
This is regarding Ticket #: *************, PNR #: YQN**, ClearTrip Booking ID: ************ I had booked a flight with Air India round trip from New Delhi to Patna dated: **-June-**** - **-June-**** through ClearTrip. This booking had been c...
Oct 26, 2021 by Rahul Kumar
Air India - Refund Open
This is in regard of ticket no. ************* , passenger name Raghunandan Sharma.I made my ticket from ixigo app. Due to source and destination error i have cancelled my ticket under dgca policy. As i talked to one of your executive team membe...
Oct 20, 2021 by Swati kaushik
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Questions about Air India
Ask questions about Air India and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Air India?
0124 264 1407
What is Air India office address?
113, Airlines House, Gurudwara Rakabganj Road, Parliament Street, Delhi - 110001 (Behind All India Radio).
What is Air India customer care email?
Checkin@airindia.in
Where to find Air India discount coupons?
Who is the Owner / CEO of Air India?
J. R. D. Tata
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