File a Complaint against Air Asia
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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3. Start Social Campaign
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5. Prepare Consumer Forum Case
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air Asia?
If you are not satisfied with Air Asia, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Air Asia and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Air Asia
But before filing a complaint, you should
a. Contact the customer support of Air Asia first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Air Asia
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Legal Network
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Case Details
Personal Info
Resolution
Air Asia - AirAsia cancelled my booking and now not giving me full refund Closed
I am seriously dissapointed this time from airasia's service. My flight got cancelled still i am not getting my full refund. They are claiming my flight was rescheduled, without my concern how can that happen i didn't receive any call or email ...
Apr 02, 2022 by Fz
Air Asia - Refund issue due to double payment Closed
I paid for a domestic flight via Google Pay which was successful and thus resulting in money being debited from my account. but it was reflecting as failed transaction on the booking counter system. I had to make another payment via my credit c...
Dec 19, 2021 by Vivek S
I am a travel agent who booked a ticket for my client. As after booking ticket I tried to generate boarding pass which due to the problem in the website I was unable to do so. Lastly I called to their groupdesk team and they also tried many tim...
Oct 09, 2021 by Kalyan Banerjee
Air Asia - Refund not done yet Closed
Hi , I HAVE BOOKED TICKET WITH AIRASIA IN THE MONTH OF FEB- ****. AFTER WHICH DUE TO PANDEMIC FLIGHTS WERE NOT FUNCTIONAL .AFTER THAT I TRIED TO USE THE CREDIT SHELL FOR BOOKING OTHER TICKET SAGAIN THEY CANCELLED THOSE FLIGHTS . NOW FROM jAN *...
Jul 30, 2021 by anjali tomar
Air Asia - Refund not completed Closed
Have booked ticket from chennai to bangalore through easemytrip with pnr no V**RHA for **th March **** at **.** ..Later my ticket time changed to next day without prior information by airlines so I cancelled my ticket and initiated for refund ....
May 10, 2021 by Anusuya Kudiyarasu
Air Asia - Refund against flight cancelled by airline due to covid 19 pandemic Closed
Air Asia is not refunding money that the flight was cancelled by Airline Air Asia due to Covid ** pandemic, I have requested many times through calls and emails but there was no right response regarding my refund...
Apr 29, 2021 by Dr. Vijaykumar Gali
Air Asia - Refund not Issued Open
Air Asia is not issuing the refund for the flight cancelled due to lock down. The case raised have been closed stating the refund as been issued, But refund was ever issued. Case number ********. It has been more than two months now. Every mont...
Apr 13, 2021 by Ashkirat Singh Tiwana
Booked Malaysia flight Kualalampur and Lankawi. Travel date during National wide lockdown and flight cancelled. Following up with Goibibo (Ticket booked through them) and Air asia but no refund after * year....
Apr 01, 2021 by Atanu Palit
Air Asia - AirAsia charging fare difference when there is no fare difference Closed
I have booked a flight for * people worth of **** each from ease my trip for **th March. when I booked the ticket at both website the price was **** only. later i checked for **th also and at both website it was **** only so i rescheduled using...
Mar 16, 2021 by Rohit Patidar
Air Asia - Happy easy Go is not giving refund Open
Airasia cancelled flight on * july.I opted for refund in Happyeasy go.I followed till *** days to get refund.After that i followed air asia they told that happyeasygo have not filed refund request for me.I only followed air asia and Air asia as...
Nov 28, 2020 by Santosh Kumar Pradhan
Air Asia - Transfer Credit Shell to My Account Open
I am writing this to register the complaint against Air Asia Airlines. Its regarding Airline PNR FXXXXA which got cancelled due to lock down and I was given credit shell of Rs. **,***. They told me its valid for an year. Now, today when I w...
Oct 02, 2020 by Navneet Singh Ghura
Air Asia - Air Asia not giving refund Case no Open
i have purchased ticket (PNR : A****G )for kolkata-bangalore-kolkata sector through easemytrip.com. which was a personal tripThe journey date was **th-**th May ** which was a lockdown period. As per the rules and regulations, we are supposed to...
Aug 17, 2020 by RAJARSHI CHAKRABORTY
Air Asia - Refund not issued despite purchasing Travel Insurance Open
Purchased flight ticket for AIR ASIA Flight no I* **** from travel partner IXIGO , including TRAVEL INSURANCE. Bengaluru - Hyderabad | D/o Travel: ** March'** Cancelled my ticket one day prior to travel due to change in travel plans. Have ...
Aug 16, 2020 by Shailja Goel
Air Asia - REFUND Closed
I have booked mt flight on ** march **** and my journey was on ** march but due to lockdown my flight got cancelled by the airline i have sent so many mail to ais asia as well as i call the **** of times but call is not reachable . so I want my...
Aug 12, 2020 by Deepanshu Goyal
Air Asia - Amount deducted but Ticket not booked in Air Asia Open
I want to book ticket from Hyderabad to Mumbai in Air Asia flight. when i try to pay the amount it was deducted from my account but ticket was not booked. how can my money refunded to same account ?...
Jul 25, 2020 by ravi vatsa
Air Asia - Air Asia Not Refunding my money as the flight got cancelled for COVID Open
I booked Air Asia flight ticket on *nd April **** via IRCTC with a booking number C**MGX. Flight is booked for **th April ****, which got cancelled due to COVID lock down declared by government. From since I am following almost daily via websit...
Jul 18, 2020 by Ramesh Chandra Garg
Air Asia - Flight cancelled by Airline Closed
Booked flight, and it got cancelled by Airline and not getting the refund. Booked the ticket through Yatra.com and not getting any response. Please do help....
Jul 10, 2020 by Mozammil Ansari
Air Asia - Air asia cancelled my flight and not refunding amount Open
Air Asia cancelled my flight and not refunding amount.No responding from last two months...
Jul 01, 2020 by SATHISHA
Air Asia - Credit Shells for Flight Change Cancellation Open
The airlines cancelled my families flight for **nd June **** on friday the **th June **** and said to apply for a refund or credit shell, then suddenly in the night of **th June **** they said please ignore previous message your flights are rei...
Jun 23, 2020 by Ivan Maben
Air Asia - AIR ASIA Denied for refund of my amount due to cancellation of flight Closed
AIR ASIA Denied for refund of my amount due to cancellation of flight...
Jun 19, 2020 by Mahip Goyal
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Questions about Air Asia
Ask questions about Air Asia and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Air Asia?
What is Air Asia office address?
AIX Connect Private Limited
Vatika One On One, Block IV,
Sector 16, Gurugram -120 007
Haryana, India
What is Air Asia customer care email?
Where to find Air Asia discount coupons?
Who is the Owner / CEO of Air Asia?
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